Gone down hill
I love this company and have been a customer for more than a decade. Sadly, I can no longer recommend them as they are very nice people try to be helpful over the phone, but nothing seems to change. I continue to have chronic login and user experience issues with their app. It’s become very frustrating to use and there’s never a solve just promises. If I was starting over again now I would not choose this platform.
Update Oct 2026
I was hoping I could report back w better news. I continue to regularly experience needing to log in manually each time I open the app.
Update Oct 2026
I was hoping I could report back w better news. I continue to regularly experience needing to log in manually each time I open the app.
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PYPurpose Yoda
iPhone app just not dependable
I have to redownload the iPhone app a few times a month. I’ll set the timer and then when I want to stop it, it just doesn’t work, wants me to log in again. The web based app will continue the timer, but if I’ll im the field I don’t have my laptop open. I have to manually record my stop time somewhere and keep up with it until I can get to a laptop, manually enter the correct time. I’m too far into FreshBooks to change, I think,
But it’s very frustrating.
But it’s very frustrating.
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JJlb-va
2FA
2FA is so annoying! Please give me the option to opt out!
YYiivo
One simple issue makes the app useless.
Why can I still not SEND A RECEIPT WHEN ADDING A PAYMENT? I have to use my desktop computer to do the most absolute basic thing in an INVOICING SOFTWARE. I reported this glaring issue over a year ago. I’m done.
KK💩🔥👍
It works but…it’s really buggy software. Updated to 1-star.
New software like this is bound to have some bugs. The issue is that, after being a Freshbooks customer for the last year, having generated over a thousand invoices with this software, there are a couple of clear issues. 1) the web version is good (not great) but the mobile version is not only programmed to have significantly less functionality than the desktop version, what has been programmed is very buggy. You’ll need to close and open the app, delete and download, and contact support regularly. It’s a bit soul crushing. If you plan to use this software “on the go”, I’d really encourage you to shop around. 2) the customer service team is dysfunctional. They have multiple offices for CS and I don’t think they have a connected database, as tickets handled by one CS (UK) group seem invisible to other CS teams (US). This results in weeks-long response times, needing to explain issues multiple times, and a lot of resource investment to “make” Freshbooks work the way it’s advertised. Plan to do a LOT of problem solving in your own whilst you 🤞that CS comes back to you. 3) CS is often only available over email. If you do call, they’ll give you an unspecified hold/callback time. For the last few days, it’s been playing phone tag with Freshbooks customer service to solve for basic issues. Sometimes you get lucky and connect with someone who has an answer, but most times when you finally get an agent, they’ll need to research the issue and 🤷come back to you at some stage. All in all, it works but you should factor in a few hours a month to smooth out the issues. It is getting better (not needing to use a different email for each account was a good addition), but as updates are released existing users often won’t benefit because their client setups predate the updates. My advice might be to start with a competitor and switch to Freshbooks once they improve a bit.
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GGrandpuhbah
