Customer service is non existent
DO NOT use this for your business. The customer service is an actual nightmare. The chat bot takes 30 minutes to connect you to a human, but that human will just end the conversation and tell you to wait for an email which takes two weeks with no resolution. And then the nightmare loop starts all over again.
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Ironic update
Saw the most recent update notice on the app store. Said no more bugs. Well, i cant even get past the fourth page of the business setup.
When it works.
Very good for the times WHEN it works. But it signs you out frequently, and too often refuses to recognize you when you sign back in. Also you cannot have it open on your laptop and your mobile simultaneously. Weird.
It's alright.
The program itself is fine but the app is pretty much locked in. You can't customize anything on it. Can't change view dates, no reports available. Just one income and expense view for the past year. Would be nice to be able to adjust it.
Great
Have used this app for years. Love the ease of creating invoices. Love my personal invoice design and ability to save clients and types of jobs and varying, per hour rates for my very complicated contract work needs!
Extremely Disappointing Experience
Extremely disappointing. Wave accepted my customers’ payments and then refunded all of the money back to them, ultimately telling me they could no longer provide payment processing for my business. This created a serious problem for my business and wasted a significant amount of my time. I would not recommend relying on Wave for business payments.
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This app won’t scale and has a ton of issues for U.S. users
Don’t waste your time with this app it will not scale and unless you’re just selling some stuff out of your house doing a little side hustle it’s not worth it. This accounting app does not do accounting well and will mess up your books and create a bunch of issues for your US user
Genuinely awful.
Made my account for work, but since that day I can’t log in. Kept trying, thought I just had to finish “setting up” my account. No. I made an entirely new one with my same email, but I can’t access any of my work items or get paid. And now I can’t delete the account, because every time I try, I get stuck in an infinite loop. Genuinely horrible app.
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Serious Payroll Error and Unacceptable Customer Support
I strongly recommend that small business owners think carefully before using Wave Payroll.
Wave withdrew payroll remittance funds from our business account based on a monthly schedule, while our CRA remittance schedule was quarterly. This premature withdrawal disrupted our cash flow and budgeting.
What made the experience significantly worse was the customer service. I contacted Wave immediately on September 1, when I noticed the withdrawal. It took approximately two weeks to get a meaningful response. By the time they responded, Wave had already remitted $2,698.57 to the CRA, and their response was essentially that the money could no longer be returned.
Their explanation was that Wave does not support quarterly remittances and that this information is available in their Help Center. In my view, something this important—something that directly determines when thousands of dollars will be withdrawn from a business bank account—should be clearly communicated to the customer, not left for them to discover in a Help Center article.
Even more disappointing was the handling of my complaint. Instead of acknowledging the impact on our business and working toward a reasonable resolution, I repeatedly received explanations defending their system and referrals to policies and Help Center articles. I also specifically requested escalation to a manager or supervisor with authority to resolve the matter, and that request was repeatedly ignored.
For a payroll provider with access to a company’s bank account, accuracy, timely communication, transparency, and responsive customer support are essential. Unfortunately, my experience with Wave failed on all four.
Wave withdrew payroll remittance funds from our business account based on a monthly schedule, while our CRA remittance schedule was quarterly. This premature withdrawal disrupted our cash flow and budgeting.
What made the experience significantly worse was the customer service. I contacted Wave immediately on September 1, when I noticed the withdrawal. It took approximately two weeks to get a meaningful response. By the time they responded, Wave had already remitted $2,698.57 to the CRA, and their response was essentially that the money could no longer be returned.
Their explanation was that Wave does not support quarterly remittances and that this information is available in their Help Center. In my view, something this important—something that directly determines when thousands of dollars will be withdrawn from a business bank account—should be clearly communicated to the customer, not left for them to discover in a Help Center article.
Even more disappointing was the handling of my complaint. Instead of acknowledging the impact on our business and working toward a reasonable resolution, I repeatedly received explanations defending their system and referrals to policies and Help Center articles. I also specifically requested escalation to a manager or supervisor with authority to resolve the matter, and that request was repeatedly ignored.
For a payroll provider with access to a company’s bank account, accuracy, timely communication, transparency, and responsive customer support are essential. Unfortunately, my experience with Wave failed on all four.
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This App Sucks
This app took money out my connected bank account without my permission. STOLE FROM ME. In one instance I received payment from a client and took nearly 10 business days to get the money. The customer service sucks and at this point you’re better off creating a payment processor and invoice generator through Claude. Don’t use this app. After 2 years I’m deactivating my account.
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Run away while you can!
I am a bookkeeper who also owns some small businesses. I chose to use Wave as my accounting software. I processed an invoice to a client. It was flagged by Wave. They put me through a rigorous process where I had to send them everything from invoices to article articles of incorporation, internal emails, etc. they’ve held my money for more than three weeks. Almost 2 weeks ago. They told me that my payment would be paid and that I am approved for invoicing, but neither of those things have happened. This is the worst customer service I’ve experienced in my entire life. Run away as fast as you can!
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Scraped after ONE invoice
The reson whybI gave 1 star is because I can not give minus 10!
The app is REFUSING me ti sign in with my email . I tried to change my password and still no sign in!
I tried to contact them! No answer!
The app is REFUSING me ti sign in with my email . I tried to change my password and still no sign in!
I tried to contact them! No answer!
Doesn’t have support
This app does not have support they have locked my account and no support and all my things are locked down I already email them but nothing yet works
Misleading
I am a printing business that needs to send invoices on occasion and needed an app for invoices. After filling out an extensive form my banking information I was denied access to receiving payment due to not providing social media accounts. I gave all my banking information and personal information and was denied because I didn’t have a social media presence and I’m just starting out in sales. I needed an add to receive payments and was denied because no social media and no history of receiving payment. I JUST STARTING HOW WOULD I HAVE PAYMENT HISTORY?? It is not what is advertised! Do not use this app. It is misleading!
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The newest update is busted
Since they updated the app you can’t save invoice or estimates
User beware
Warning!! Stay away from paid version of this app!! They’ll take your money for the subscription then leave you waiting for weeks for confirmation to receive payments. And when you try to reach out to “customer support”…what a joke. Sent multiple requests and had multiple chats with absolutely NO resolution and one pathetic email response that my ticket was received. And still nothing had been resolved. Not only am I out the $190 subscription fee, I also wasted weeks of time waiting a response and resolution. Heck, still waiting for a response!!
Quicken online costs more, but was effortless to set up, and worked correctly day one. Save yourself the headache, buy once, cry once.
Quicken online costs more, but was effortless to set up, and worked correctly day one. Save yourself the headache, buy once, cry once.
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The worst payment processor in the world
DO NOT USE THIS COMPANY. WE PROCESSED A PAYMENT FOR OUR CUSTOMER ON THEIR WEBSITE, one week later we still didn’t have money in our account. They emailed us and said we need to provide proof of all communications with the customer, contracts, details about the services rendered and more before they will release our money. How about none of your business wave! I switched to quick books and never dealt with this bs with quickbooks or square or any other card payment processor ever.
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Trash
Why am i paying for an app that doesn’t let me do the basics…. 4 days invoices “wave has encountered a error”
Can’t save anything on the app now
Started last week I am unable to save anything item or item estimate can’t even convert an invoice or record payments very frustrating
AWFUL CUSTOMER SUPPORT
Even in paid tiers, wave customer support is horrendous. I started an account and still 2 weeks later I can’t accept payments because they haven’t verified it. 2 weeks???? Come on!!!
Their customer service hotline is an ai chatty bot. Then, when you finally get a person, it’s a tier one rep who is about as useful as the ai bot.
DO NOT USE WAVE. PLEASE LOOK ELSEWHERE OR STAY ON QUICKBOOKS
Their customer service hotline is an ai chatty bot. Then, when you finally get a person, it’s a tier one rep who is about as useful as the ai bot.
DO NOT USE WAVE. PLEASE LOOK ELSEWHERE OR STAY ON QUICKBOOKS
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