独断、無連絡で再配達
一般向けのAmazonに比べ、営業の連絡がしつこい事に加えて、住所がわからないとの理由で勝手に再配達扱いされる率が高いです
仕事で使う部品なのに一切電話もせずに持ち帰るのがAmazonのやり方なのかな？
会社対会社の取引である以上、最低限の教育はして貰わないと継続して利用出来ない
仕事で使う部品なのに一切電話もせずに持ち帰るのがAmazonのやり方なのかな？
会社対会社の取引である以上、最低限の教育はして貰わないと継続して利用出来ない
詐欺業者が一定数
最初から販売するつもりが無いのに出品し、一方的なキャンセルの連続。
在庫更新と勝手なキャンセルは同時ではないため、恐らく在庫管理の問題ではなく情報を抜き取るために行なっている。
同様の通報が複数ある際にAmazon側で出品制限のペナルティを導入するなど対策してもらわないと、入荷の目処が立たないため他の通販サービスを利用する他ない。
在庫更新と勝手なキャンセルは同時ではないため、恐らく在庫管理の問題ではなく情報を抜き取るために行なっている。
同様の通報が複数ある際にAmazon側で出品制限のペナルティを導入するなど対策してもらわないと、入荷の目処が立たないため他の通販サービスを利用する他ない。
Rechnungen herunterladen
Sobald man was bestellt hat bekommt man so viele mails über den Versandstatus, wieso kann man nicht auch die Rechnung direkt als pdf auf seine Mailadresse bekommen? Denn in der App das runterladen funktioniert nicht so richtig man kann es nur als pdf anschauen aber runterladen geht bei iPhone 14 pro nicht.
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No Live Support
Having issues with an item and trying to get a replacement. I can’t use the Product Support link, and the customer service chat is automated with limited responses and reply choices.
My Prime account I am able to get a live customer support agent, tho you definitely have to do a Google search to find the link. On my business account there is no option for live customer support, ANYWHERE.
My Prime account I am able to get a live customer support agent, tho you definitely have to do a Google search to find the link. On my business account there is no option for live customer support, ANYWHERE.
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service client déplorable
J'ai effectué un achat en pensant être livré le lendemain. Le lendemain d'une tentative de livraison infructueuse, j'ai constaté que l'adresse que j'avais indiquée n'avait pas été prise en compte et que le colis avait été automatiquement envoyé à l'adresse par défaut. J'ai essayé de contacter le transporteur, mais impossible de trouver un numéro de téléphone ! Juste un répondeur automatique incapable de modifier l'adresse de livraison. Après deux appels à Amazon, chacun avec 20 minutes d'attente, la communication ayant été coupée au premier appel sans aucune assistance, au second appel, l'agent m'a reproché de ne pas avoir correctement saisi l'adresse et m'a affirmé qu'il était impossible de contacter le transporteur pour modifier l'adresse ou annuler ma commande, comme je l'avais demandé. Il m'a dit que je devais attendre la deuxième tentative de livraison et que ce n'est qu'à ce moment-là, lorsque le colis serait retourné à Amazon, que je pourrais obtenir de l'aide. En d'autres termes, un achat effectué sur Amazon pour sa livraison rapide s'est transformé en un véritable cauchemar. Le produit, dont j'avais un besoin urgent pour le travail, est maintenant entre les mains d'une entreprise qui ne m'a même pas permis de la contacter pour saisir la bonne adresse et qui n'a fourni aucun service client. C'est absolument inadmissible. Zéro étoile pour le représentant du service client et pour Amazon qui nous a imposé une société de livraison déplorable sans nous laisser le choix, et également pour l'absence de solution proposée par Amazon.
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no standards no conventions no unstructured navigation
disappointing messy website no planned presentation no relationship between users SEARCH request and the products selected by the customer
Customer service not an actual option
Very frustrating that accessing customer service is all but impossible.
All instructions lead to dead ends.
How to make a complaint?
How to chat?
Intentionally making it difficult to ask questions is insulting!
All instructions lead to dead ends.
How to make a complaint?
How to chat?
Intentionally making it difficult to ask questions is insulting!
Inéligible Prime???
Voilà des années que j’ai un compte Amazon personnel et professionnel mais depuis plusieurs mois impossible de bénéficier de prime et personne au service client n’est capable de m’expliquer pourquoi alors que j’ai déjà bénéficié de ce service. Multiples appels aucune réponse. Pourquoi n’uaurais je pas la possibilité comme les autres clients de bénéficier de cet avantage ???????
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Application incomplète
L’application est très fouillis. Par ailleurs, et contrairement à ce qu’elle propose, l’application permet de visualiser mais pas de télécharger les factures directement sur iPhone. À corriger.
Interests tab ridiculous
Please remove the stupid interests tab. It is useless and unneeded as you already come to Amazon for shopping. Additionally bring back the original pricing for items in lists. Example price has decreased 5% since added.
Painfully Disappointed
I have tried to have packages delivered to my door and they have been delivered to other house and stolen. Today I communicated in advance and waited in front of my house for a package that was attempted delivery 5 times this weeks while I’m standing waiting for it. Whatever was a happening in 2020 that you were so efficient needs to be reinstated. Your service is now lower than ever. Temu is doing a better job than you.
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Worst company ever
So my account gets suspended for no apparent reason whatsoever because first they lied and said I made another account which I didn’t then they backtrack and said they asked for too many refunds, which is ridiculous. It’s not my fault that you guys sell a bunch of garbage and on top of that you post our addresses on the website where it’s publicly displayed so if you want to sell out of your parents house, delete your account. I will never buy from your company again hello Wayfair bye-bye go shoot yourself off to space Jeff Bezos.
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Support is terrible
Very difficult to get a supervisor. I was sent goods that are clearly used a not working but sold as new.
Can’t get anything to update
App is horrible. Keeps telling my business email already exists and of course it does it’s mine but you won’t update the biz account with it. Nor will you update the business name. This is ridiculous. I can just keep using the personal app and choose my business card when purchasing since you make it nearly impossible to make any changes!!
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Mauvaise livraison
La livraison est arrivé à la mauvaise adresse
Il faut attendre avec un numéro payant plus de 15 minutes avant d’avoir quelqu’un
Malheureusement pas le temps d’attendre nul
Il faut attendre avec un numéro payant plus de 15 minutes avant d’avoir quelqu’un
Malheureusement pas le temps d’attendre nul
Latest internal update is horrible
They’ve updated the internal components of the app, & changed the S&S screen. You have to go through way too many channels just to get back to “deliveries” or “subscribe & save” within the S&S screen. Please put it back like it was. I don’t need to see a full horizontal screen breakdown of upcoming deliveries just to alter my subscription’s. It’s ugly and annoying. Y’all break almost everything y’all touch. This is why I don’t update my app.
UPDATE: May 14, 2026
Even the latest interface sucks. Please stop messing with the page layout for regular price/ order now vs S&S comparison. This is a business owners nightmare.
June 1, 2026
Can’t add items to cart w/o disabling haptic for entire phone due to Amazons intentional intrusions.
July 12, 2026:
The app is built to delete the "Important messages about items in your Cart" alert box the moment you interact with it. There is no hidden menu, no "undo" button, and no customer service trick that can bring that specific list back once it vanishes. Fix that instead of breaking their features that worked perfectly fine before you changed them.
UPDATE: May 14, 2026
Even the latest interface sucks. Please stop messing with the page layout for regular price/ order now vs S&S comparison. This is a business owners nightmare.
June 1, 2026
Can’t add items to cart w/o disabling haptic for entire phone due to Amazons intentional intrusions.
July 12, 2026:
The app is built to delete the "Important messages about items in your Cart" alert box the moment you interact with it. There is no hidden menu, no "undo" button, and no customer service trick that can bring that specific list back once it vanishes. Fix that instead of breaking their features that worked perfectly fine before you changed them.
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On a schedułe
Customer service death loop
I don’t think it’s possible to call Amazon customer service using this app. (I’ve spent the past hour trying to do so, caught in an endless loop of prompts.) I suspect calling them, or getting a callback, is something you can only do using desktop. I hope I’ve saved you from some frustration.
Poor refund options
I bought a product that I didn’t like all and I asked to return it and they denied the return.
Super glitchy lately
I am having to use this app more than ever now for my businesses and cannot go 5 minutes without having to relaunch it. It’ll start glitching by not showing pics, lagging and eventually crashing therefore making something that should take 15 minutes into a 20-25 minute ordeal.
