no standards no conventions no unstructured navigation
disappointing messy website no planned presentation no relationship between users SEARCH request and the products selected by the customer
Customer service not an actual option
Very frustrating that accessing customer service is all but impossible.
All instructions lead to dead ends.
How to make a complaint?
How to chat?
Intentionally making it difficult to ask questions is insulting!
All instructions lead to dead ends.
How to make a complaint?
How to chat?
Intentionally making it difficult to ask questions is insulting!
Interests tab ridiculous
Please remove the stupid interests tab. It is useless and unneeded as you already come to Amazon for shopping. Additionally bring back the original pricing for items in lists. Example price has decreased 5% since added.
Painfully Disappointed
I have tried to have packages delivered to my door and they have been delivered to other house and stolen. Today I communicated in advance and waited in front of my house for a package that was attempted delivery 5 times this weeks while I’m standing waiting for it. Whatever was a happening in 2020 that you were so efficient needs to be reinstated. Your service is now lower than ever. Temu is doing a better job than you.
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Worst company ever
So my account gets suspended for no apparent reason whatsoever because first they lied and said I made another account which I didn’t then they backtrack and said they asked for too many refunds, which is ridiculous. It’s not my fault that you guys sell a bunch of garbage and on top of that you post our addresses on the website where it’s publicly displayed so if you want to sell out of your parents house, delete your account. I will never buy from your company again hello Wayfair bye-bye go shoot yourself off to space Jeff Bezos.
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Support is terrible
Very difficult to get a supervisor. I was sent goods that are clearly used a not working but sold as new.
Can’t get anything to update
App is horrible. Keeps telling my business email already exists and of course it does it’s mine but you won’t update the biz account with it. Nor will you update the business name. This is ridiculous. I can just keep using the personal app and choose my business card when purchasing since you make it nearly impossible to make any changes!!
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Mauvaise livraison
La livraison est arrivé à la mauvaise adresse
Il faut attendre avec un numéro payant plus de 15 minutes avant d’avoir quelqu’un
Malheureusement pas le temps d’attendre nul
Il faut attendre avec un numéro payant plus de 15 minutes avant d’avoir quelqu’un
Malheureusement pas le temps d’attendre nul
Latest internal update is horrible
They’ve updated the internal components of the app, & changed the S&S screen. You have to go through way too many channels just to get back to “deliveries” or “subscribe & save” within the S&S screen. Please put it back like it was. I don’t need to see a full horizontal screen breakdown of upcoming deliveries just to alter my subscription’s. It’s ugly and annoying. Y’all break almost everything y’all touch. This is why I don’t update my app.
UPDATE: May 14, 2026
Even the latest interface sucks. Please stop messing with the page layout for regular price/ order now vs S&S comparison. This is a business owners nightmare.
June 1, 2026
Can’t add items to cart w/o disabling haptic for entire phone due to Amazons intentional intrusions.
July 12, 2026:
The app is built to delete the "Important messages about items in your Cart" alert box the moment you interact with it. There is no hidden menu, no "undo" button, and no customer service trick that can bring that specific list back once it vanishes. Fix that instead of breaking their features that worked perfectly fine before you changed them.
UPDATE: May 14, 2026
Even the latest interface sucks. Please stop messing with the page layout for regular price/ order now vs S&S comparison. This is a business owners nightmare.
June 1, 2026
Can’t add items to cart w/o disabling haptic for entire phone due to Amazons intentional intrusions.
July 12, 2026:
The app is built to delete the "Important messages about items in your Cart" alert box the moment you interact with it. There is no hidden menu, no "undo" button, and no customer service trick that can bring that specific list back once it vanishes. Fix that instead of breaking their features that worked perfectly fine before you changed them.
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On a schedułe
Customer service death loop
I don’t think it’s possible to call Amazon customer service using this app. (I’ve spent the past hour trying to do so, caught in an endless loop of prompts.) I suspect calling them, or getting a callback, is something you can only do using desktop. I hope I’ve saved you from some frustration.
Poor refund options
I bought a product that I didn’t like all and I asked to return it and they denied the return.
Super glitchy lately
I am having to use this app more than ever now for my businesses and cannot go 5 minutes without having to relaunch it. It’ll start glitching by not showing pics, lagging and eventually crashing therefore making something that should take 15 minutes into a 20-25 minute ordeal.
Enough
The audacity to install a subpar ai to the shopping search bar with no option to remove it. To think you’re entitled to our money and our time waiting for your ridiculous service to suggest the incorrect items is beyond comprehension. I have cancelled my subscription. I urge everyone who cares about themselves, their money and their time to do the same. Enough is enough!
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They create issues for me to solve
My very first time using Amazon Business (despite using Amazon for years), and I will be shopping elsewhere.
I ordered bandages through Amazon Business for work, and received the completely wrong item — an error on Amazon’s part.
When I tried to process a return, the item was flagged as ineligible. I contacted customer service for help and was told I needed to submit a government-issued photo ID for an “internal investigation” before they could even consider a refund. I was then told to wait three business days and follow up myself, *as they would not be contacting me with results.*
So I called customer service to confirm that submitting an ID, and waiting 3 days, was my only option. They were just as unhelpful — the agent read my email back to me and confirmed there was no alternative resolution available. Point blank.
Submitting government ID to resolve a $50 shipping error caused by Amazon is an unreasonable ask, IMO. I’m being asked to follow up, as they won’t reach out to me for a resolution. The burden is entirely on the customer, and the experience has left me with serious reservations about using Amazon Business again. Thanks Amazon!
I ordered bandages through Amazon Business for work, and received the completely wrong item — an error on Amazon’s part.
When I tried to process a return, the item was flagged as ineligible. I contacted customer service for help and was told I needed to submit a government-issued photo ID for an “internal investigation” before they could even consider a refund. I was then told to wait three business days and follow up myself, *as they would not be contacting me with results.*
So I called customer service to confirm that submitting an ID, and waiting 3 days, was my only option. They were just as unhelpful — the agent read my email back to me and confirmed there was no alternative resolution available. Point blank.
Submitting government ID to resolve a $50 shipping error caused by Amazon is an unreasonable ask, IMO. I’m being asked to follow up, as they won’t reach out to me for a resolution. The burden is entirely on the customer, and the experience has left me with serious reservations about using Amazon Business again. Thanks Amazon!
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Impossible to use
Despite signing in with my business email and password, it repeatedly tells me I’m signed in with my personal account. Useless app. Also, THERE IS ALREADY AN APP. Why in the world do we need two duplicate apps (that do not work) for the same thing?!
An und für sich ganz gut.
Allerdings wünschen wir uns noch die Funktion, die Rechnungen als PDF exportieren zu können und nicht nur ansehen. Wir arbeiten mit der Lexware App und wollen die PDF-Rechnungen direkt dahin importieren. Bisher müssen wir das immer am PC machen…
Delivery
Poor deliveries !! They do not ring the bell and drop my things by the door so it gets stolen
It’s a Maze
Good luck finding your way around. Unlike the regular Amazon App, this one is absolutely terrible
Frustrating experience
I added 20+ items to the cart, the system auto checkout the order. I reached out to support to cancel the order and was told that system will place order automatically if you add more than 15 items to the cart. This time I carefully added items to the cart and checkout manually again. Amazon blocked my account and canceled my order. My business was verified yesterday now they are asking for the same llc documents.
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