Outdated clunky
Outdated clunky app + when combined with another clunky old school app SAP Concur = worst ever user experience
Poor options
The app lacks of up to date information, cannot book any kind of service. Many links just drop during execution and simply don't work
Disappointed
I envy the people that don’t have to work with this app.
Déconnexions constantes
Déconnexions multiples durant le même voyage ! Impraticable.
Terrible Login Experience
I cannot log in. App doesn’t appear to differentiate between personal or work login credentials, making it unusable. I start with work credentials and then it asks me for my personal login information, mixing up the two. Uninstalled and reinstalled with no success.
Broken Login Page
Frustrating login experience . On the initial login screen, the app prompts for a work email and routes me directly to a registration page instead of log in. When I scroll down and click “Already have an account” it redirects back to an email input box, but the text field is completely broken. Then keyboard refuses to pop up, and the app blocks you from pasting the text into the field. I tried to uninstall the app, even mirrored the iPhone to mac and tried but same issue. Please try to fix this.
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Shocking all
My employer forces me to use this lot and it’s probably the most unrealible app on my mobile, constant crashes error messages and blank screens that never seems to improve
Zero stars
Worst app ever, can’t do anything in it and online agents useless. Similar to their phone service, horrible experience and you’ll be stuck on hold for hours and their agents will hang up and not call back
App That Doesn’t Work
Doesn’t link with business travel bookings such as Concur and overall pretty useless customer service who just bounce you from one dept to another.
Wow, I still can’t access anything.
I’ve tried using the website and everything points to using the app. I now have no new information but have been denied access. Good job at creating the most stressful part of traveling: getting confirmation.
Useless clunky and time wasting
Amex should be proud of delivering one of the most unfriendly, diabolical, impossible to use or log into app ever crafted.
Forever dropping me out. Chat function brings frustration to an all time high. Keep up the good work Amex.
Forever dropping me out. Chat function brings frustration to an all time high. Keep up the good work Amex.
Beyond terrible service
Over the last year Amex GBT has been consistently useless and unhelpful every time that I have needed help with travel. Genuinely worse than using no travel service at all.
Crashes before I can use it.
Every time I try to use it, it crashes springboard. Somehow I managed to get it to work exactly one time and I was able to book a flight. Nobody else on my team could because the website is just as bad.
Login Field Not Able to be filled in
Unable to log in as no keyboard is available when I select the login email field.
App down
App was down again so had to call and waste 45 minutes of my day with incompetent travel agents per usual. GBT has gone downhill and wish our corp would switch
Zero stars
Worst app ever, can’t do anything in it and online agents useless. Similar to their phone service, horrible experience
Worthless company worthless app
Amex is useless. They don’t know travel rules, lie to you constantly while trying to delay tickets so the class you’re entitled to is sold out. The chat function is awful and constantly just closes.
Can’t even register
I can’t get past the first part to register so can’t wait to see how the other part of the app works !!!
Too complicated and unhelpful if you need help in real time
Too complicated as a travel manager. Multiple platforms that doesn’t work well with each other. if you need help real time they are very hard to reach. And if in the lucky chance they answer, 90% chance they couldn’t help you anyway. If you need to cancel a travel, you will need to cancel on different platforms. Also have a bug that couldn’t see some part of my travel reservations.
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Unable to type password
The app leads one down the logon path, automatically loading my company email address as my username. Then I have the option of entering a code from an email or entering a password. Selecting either option, THE APP DOES NOT PRODUCE A DIGITAL KEYBOARD WITH WHICH TO ENTER THE INFORMATION. Impossible to log on. I deleted and re-installed the APP and same result. I wish my company had not chosen this company for our corporate travel.
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