Stricker Home Desoto, Texas
As older adults with health and sight issues, we cannot reset ghe system easily after problems, also the size of the font is too small to read .
Hard to use
The hardest to use system I have ever had. Can’t figure out why the two cameras are not recording, because I can’t find it on the APP to see where or why they stopped recording and reset the rule or whatever they call it.
Don’t waste your money
I’ve never been more annoyed at having spent money on something that doesn’t work. I’ve lost track of how many times the alarm has gone off and not me or my wife are called to disable it. The police have never been here after the alarm goes off and amp has lied about it before. Me and my wife were on a mountain drive we did get a notification of the alarm going off but we had to send our friend to check out our home because police never showed up, I check my cameras which are Wyze cameras because amp cameras never worked. Then another time I was at work with no cell service but they told my wife I gave them the disable code over the phone yet I had zero phone service. Definitely not worth it I would not recommend to anyone and I cannot wait until my contract is up.
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Canceling my AMP Smart
I’m Valerie Nelson can’t get service call,I was told that this is now safe home security which I was never made aware of. I have stopped payment on your company and I will notify the BBB of your horrible service.
What kind of company?
My feedback is about this app does not give us access to billing and payments? Who conducts business that way? What are they hiding?
Worse ever
I have never use a app that was so difficult to use, pairing phone and pairing devices horrible. Customer Service a nightmare. Definitely not keeping this alarm Co.
Selling your soul
Once they get you in they wont let you cancel. Calling for cancellation is Deny Delay Depose tactics.
THIS IS A SCAM
Some sleazy door to door salesman conned me into a ridiculous contract and now they keep charging my account even though I moved to a new location
Gas cost too much?!
My front doorbell camera has been off-line for two months and when I called to ask them to come out because I could not reset it myself I was told the gas cost too much so I’m not very happy with the thing plus the guy that talk to me try to get me to change to another system that did not give me insurance anymore and I said no I wanna keep my insurance. He kept telling me he could upgrade it and give me all new things but with no insurance and I told him no just send somebody over. That’s what he told me that he could send me a video for me to reset it myself and a gas cost too much And I told him if you cannot get my camera working come pick all my cameras up and he said he’s not in that department so why would he give me advice in the first place! They need to get somebody over here and get this camera back online!
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Camera
Cameras don’t pick up triggers around your home. Can’t ever get anyone to rerun your call.
Good service, scammy to cancel
Amp Smart as a company did exactly what is expected, our security system worked just fine and their response time is nearly instantaneous every time something got triggered. But they get two stars because trying to get out of our contract, I was TWO days late on missing a yearly lock in (a stipulation I had no idea existed) and now the year later that I’ve finally been freed from my contract, they just charged my credit card for another month of service. Tried calling them today (the first day I’m supposedly out of this contract) and “the computer systems are down” and they can’t do anything about that until Monday.
So 13 months after trying to get out from under paying this company, they somehow are still getting my money. Buyer beware.
So 13 months after trying to get out from under paying this company, they somehow are still getting my money. Buyer beware.
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Alarm app
I tried manually to key in my emergency contacts it won’t allow me to do that. I tried to watch the videos clips the audio and video sometimes want show and it keeps freezing. I hope this gets resolved.
Just do not…
Unless you enjoy overpaying with periodic rate price surging for no added service— for limited customer service and bad technology… do not do this to yourself.
Slow
Everything is slow to load. Camera takes forever to connect. Notifications take forever. Videos don’t record when packages get delivered. I have more than capable internet speed to handle the equipment. Not to mention it’s a 5 YEAR CONTRACT…. Get ring instead.
App
Not worth having
Deceitful
Five-year contract expired went to cancel our service. We were told that we are obligated for a six year because we did not cancel it before the end of the fifth year. Our camera has not been recording for the last two months. they cannot figure it out while troubleshooting on the phone. Wanted to charge us a service call and possible equipment upgrade. Will not allow us to cancel and continues to debit from our account.
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Cancel
I called to cancel my service before my 60 day period the customer service transferred me to four different people no one could help me i wasn’t able to cancel. I called back after my 60 day notice now they want to tell me it’s to late to cancel I will have to pay 1000 to cancel. The customer service agents are RUDE especially BOYD I explained to him I tried to cancel within my 60 day and he argued with me and said I didn't he said if he play back the call and I didn’t ask to cancel that will make me look bad I told him to play it back because I know what I called in for. Well he lied and told me I didn’t ask to cancel. I asked for a supervisor he said I’m not able to speak to one no supervisor is there so I kept calling until they put a supervisor on the phone. The supervisor did verify I called and was transferred multiple times and didn’t get any help to cancel my contract. So they will do anything to keep you stuck in your contract.
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Amp smart
So slow and bad service
???
They get lack sometimes but they keep trying.
Garbage
Their customer service is the worst!!! I just called to cancel my contract, and they want me to pay 300+ to cancel the contract. The lady in customer service who took my call is the worst. She was rude the whole time, did not let me finish talking, and when I asked to speak to someone else, said they were on “vacation.” How am I supposed to want to keep the service if they are not even helpful or friendly service? I am never recommending your services to absolutely anyone! The worst!!! Absolutely garbage!
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