Horrible
Anything that is required is so well hidden. It takes you 10-15 mins to figure out how to add a lease, and how to add a tenant and so on.
Horrible
Trying to upload a lease and just cannot find a way to do it. It says there is a previous lease that is overlapping but will not help me change it. Also I can see where I need to upload the document
Delivery
Best
Worst hoa app ever
No customer service
Delivery
Best
Option to message missing
There is no option for me to send message to community.
Example:
For tge dues owed, i have already paid a week back but system is not yet updated.
Need to send a message here not just via email. There is no option here.. what is the use of this app and portal ??
Example:
For tge dues owed, i have already paid a week back but system is not yet updated.
Need to send a message here not just via email. There is no option here.. what is the use of this app and portal ??
Can’t put ads notifications off
Can’t put ads notifications off
No support. No accountability
Worst experience with the app and support. I have a pending request for technical support but no one responded so far. App functionality is totally flawed.
Notifications do not work
After I downloaded the app, notifications for new visitors, delivery etc worked fine for couple of days. They have stopped working since then. It has been more than one week. Security at the gate tell me they sent the notification but I do not get anything. So I have to talk to the security person over the phone and provide verbal approval. It’s a pain.
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Doesn’t work
App keeps failing for making payments
Got to improve
I am a product manager and a high frequency user of the app. I think the new design solved some existing problems at the cost of creating many other issues. 1) Visitors section is not obvious . Some color coding is needed. 2) Within visitors section , users don’t care about the person who came for delivery. Users care about the company. There should be a company logo unless it is a personal guest. 3) If I add a delivery, i am expecting someone immediately or any time today. The default value should not be 30 mins from since there are delivery apps that deliver in 10mins. 4) I want to be able to add delivery for Tomorrow , the default should be the whole day because I don’t know when the delivery person will come. 5) The companies I usually use should pop up top in delivery section. 6) I need quick actions like delivery , check Maid status , check notices .
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Unable to turn off ad notifications
One star cause I’m able to use gate notifications to approve visitors. I can’t seem to turn off the ad notifications.
Worst app
I need to login to app everytime i open the app!
The ui is trash. The app stucks at every window.
And logging in to everytime opening app makes it s*hit
The ui is trash. The app stucks at every window.
And logging in to everytime opening app makes it s*hit
Weird app
My society recently changed to this app from MyGate. The least I can say is that this is a major let down. Even simple tasks dont work or cannot be configured. We have been struggling for days to add a second family member to receive notifications. There seems to be no way either in the mobile app or in the web app. Support is non existent as the society folks gave a number but that does not respond. MyGate had a nice way of tracking all persons we approve but here its not easy as this resides in some janta section. I hear residents being told to send all details to the community admin to get their names added. If this is the case in basic features then not sure of financial side of things. I am really worried about the safety of our financial data. Also why do you want to collect (not mandatory) our PAN and Aadhar details? App again has tao versions on app store . Nobody knows which one is cor what. Seems to be a hurried launch without really looking if it works properly especially on iphone.
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No customer service
Didn’t find contact number for customer service
Steep cost for International payments
Almost Impossible to pay from an international bank
Unstable app - with numerous bugs
Crashes on several occasions. Notification of visitor exit appears at least 5 times. Notification are very hard to manage / can’t copy visitors phone number. Interface on iOS is poorly designed. And, who adds 5 mins on the start of app which one cannot skip. I have to use this poor app due to apartment setup - else I would ditch this app in no time.
Update 2024: Worst app! No integration. Full of marketing notifications but gate notification does not arrive. Can’t see basic details of visitors.
Update 2024: Worst app! No integration. Full of marketing notifications but gate notification does not arrive. Can’t see basic details of visitors.
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Response from developer
We have resolved issue of notification coming multiple times. Please update to our latest app version which has a revamped version of our invite visitor experience! Hope you don't mind in updating the rating given to our app.
Very poor
Very poor performance and app
Profile update is not working
Profile update is not working
Worst software for payments
There are so many issues in the payment processing. It doesn’t allow to try the another attempt if the payment is failed. Ig shows payment pending all time .
