Ancestry User Reviews

Customer Experience

Positive experience44.4% of reviews
Neutral9.5% of reviews
Negative experience46.0% of reviews

~ Based on 2,784 written reviews from the US App Store.

What users say

Is Ancestry Safe?

Ancestry: Family History & DNA appears safe based on user ratings. AppsHunter Safety Score for Ancestry is 95/100.

This assessment is based on 635,136 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.0% of ratings point to a safe experience
2.7% of ratings suggest some concerns
2.4% of ratings point to a risky experience

~ Based on 635,136 App Store ratings for Ancestry.

Is Ancestry Legit?

Ancestry: Family History & DNA appears to be a legitimate app. AppsHunter Legitimacy Score for Ancestry is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Charging for everything now.

I believe that all those who were able to access everything prior to charging, should be grandfathered in. We should not have to pay such high prices for what we originally received at no cost. I should not especially be charged to see my family members tree. I hardly ever come to this app because I can’t access anything. I live on a fixed income and now cannot afford to finish my family research.
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I HATE THIS NEW UPDATE

So they made a new update where it is impossible for free to play players I got I clicked on the hint it was a photo and usually they show us photo hints but noooo it just sends me right to getting a free trial

Review Of Ancestry App

Very good app. Haven’t tried loading photos yet. Don’t know if one can. Don’t know whether minor children and their data is viewable to others who have access, but not the author of the data.

The app is almost as good as the original ancestry.com . Quite difficult and counter intuitive as to how to switch from my tree to my wife’s tree.
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Family

Thank you for the amazing job you do.

Web version of tree not able to reflect same as iPhone app version tree

How can a company not provide a method to update the app version as the web version of my tree, BS.

Greedy…

Look…we paid a lot to do DNA testing. Pay walling access to ANY related perks of having ALREADY done the DNA…is greedy…plain and simple. It’s time to be part of expense relief efforts in this country. Lower your subscription rates or do away with them all together. Make your money…just do so with class and fairness.
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Like to take functionality away

I like the app and use it frequently. They keep putting more and more functionality that used to be free behind a paywall. It’s always great when a company continually shows you how greedy they are. Gotta keep the Blackstone happy before the users. Typical behavior exhibited by private equity firms these days. Completely unnecessary and frustrating.
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You guys change after I join, at first I was able to see my connection with out a prescription

Now I don’t feel like it was necessary or worth my time and money

Difficult to use

Expensive for what you get!

Relationships

No easy way to correct all of your mistakes. You have the parents of my brother’s first wife as the parents of his second wife. I give up. Im 81 and dont have enough time to figure this out.

Money hungry

After you pay the 175$ for the test you need to pay an additional 30.99$/ a month just to fully access your full information,

App is broken and out of date

The app doesn’t let me use AncestryDNA functionality and I am forced to go to the browser if I want to see results and see matches etc. The app still shows test tracking information from
May and is hopelessly out of date. Uninstalling.

Pricey

Info

Money hungry

You can’t look at anything after the first year unless you’re willing to spend $25+ month.

Licda. En Psicología y psicoterapia

Yamina del Carmen Cover de Castillero

Price

I understand prices have to increase, but to jump so high and make it a family plan is unacceptable to some of us who don’t have family that’s interested in genealogy. I had the all access before and have recently had to downgrade due to finances. I do not like not having access to newspapers like I had before. there need to be more options available for single users.
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Downloaded multiple times and still didn’t open! Junk

Junk

Fascinating

I’ve spent countless hours digging into my history and found some incredible things. I highly recommend this app.

Had paid for several years. Ended a few ago nothing new to find

Terrible they deleted all my information. It was mine not theirs to delete

Not happy

I don’t trust this system as it can’t identify who my parents are or close relations like brothers or sisters.