Ancestry User Reviews

What users say

Top reviews

New tools

Just getting started and learning.

Unfortunate

I hate that I have to pay you to find out how I’m related to these ppl now-it’s not fair. I can understand paying to research but you guys are taking advantage

Knowledge and Understanding

Site provides insight into past and current influences on my family. Very useful to understand who we are based on family history.

Terribly overpriced and underserved

$40 per month and when you cancel you’re unable to access information you’ve already paid for? This is ridiculous.

My Brother

My brother almost got a job with Ancestry.com because he is working and studying genetics/DNA. he is considering it to my mom to use it

My family tree

System provides the most update information on family members

Glitch

My app constantly glitches and when I try to add people it glitches out and won’t let me

Love

Love having the two week trial option. In today’s busy life, we truly need that time to really navigate and build our tree.

I’ve not received my results.

I found the instructions not very clear. I sent my sample in. I cannot remember if I scanned the side of my “tube.”
Where will I recent results?

Ancestry

Easy to use, neat and compact. I have been using Ancestry for a number of years and still get surprised!

Hard to navigate

Really struggling with this app!!! Not worth the hassle!!!too complicated

Hard to change wrong information

Changing wrong information is impossible. And I never got my DNA information.

Dissatisfied

Far too hard to navigate and DNA Test was a waste of time hand money

It’s addicting!

Been doing genealogy since before 1985. ( & long before computers.)
Ancestry, with their many updates of data have made it so easy to build trees now, & fill them out with facts that would have taken you years to find, the old way that we used to do it, before computers!

It’s okay…

Just not really understanding why public member trees are not available to view on the app. Navigating around the tree can also be pretty glitchy. Otherwise it works fine. Overall it’s an app that I’ll use, but I’m just a bit disappointed that some pretty significant functionality like that isn’t available on the app.
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Too expensive

It’s a great idea, but just too expensive for. A regular subscription as a passive user

DNA missing

I bought a DNA kit and submitted it, but I don’t see it in my account. I received the results in 10/25.

Why?

Apps great but why do you need to subscribe to see everything and it’s not cheap!

inaccessible App for the blind

this app is one of the most inaccessible for the visually impaired I have ever had to deal with

Ancestry Lost me as my Tree Owner and my DNA

How can Ancestry mess up so badly? I am the tree owner, but now, after 1500+ people on my tree, they lose my DNA AND ME. I AM NO LONGER ON MY TREE that I created??? Wow!