Too much American stuff
I hate how the App shows us so called history, famous ancestors etc but they are all from the USA. Things about NYC, Ellis Island etc .which are completely irrelevant to the ancestors of mine that you associate them with. The men and women achieved a lot in other important parts of the world such as UK & Australia, they had absolutely nothing to do with the USA. Please stop insulting our ancestors by incorrectly associating them with that one country!
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Ancestry continues to decline
17+ update: Here to warn you that Ancestry is once again REMOVING ACCESS under the guise of "BUG FIXES".
Ancestry continues to increasingly remove their lite service so everything is under an-ever-increasing paywall.
I just love how they call updates “bug fixes” BUT they what they are doing is removing features and functionality. Such a ripoff. You have been warned.
As someone who has previously paid hundreds of dollars to Ancestry for a number of years prior, I find it EXTREMELY hard to justify giving any more money to a company that clearly is increasingly greedy and chooses this avenue over any interest in customer satisfaction.
The fact I can no longer see records which I had once saved and linked after actually PAYING for it -- is ridiculous. Not to mention removing ability to see and compare your information with others.
I guess it's like "ancestry for the streaming crowd". UGH
I’m so glad I never did a DNA test with Ancestry because clearly they are not trustworthy.
—————
10/10 Ancestry is committed to continuing to remove features and functionality unless you pay an INCREASINGLY priced small fortune that adds up. The problem becomes: without some form of a proper lite service offered, how can one continue to hold an account with Ancestry if one must pay hundreds of dollars a year to do anything at all with their account????
Additionally, over the many years of having an account, Ancestry NEVER EVER responded to any of my technical issues, nor appeared to consider any customer feedback over design. This also does not inspire confidence in maintaining an account with Ancestry. The service and offerings continue to be in decline.
PS. I am not interested in ancestry turning into a media site of promotional stories and videos of total strangers. Ancestry.com is not supposed to be a forced instagram feed of every random family. Where is the option to control and opt-out? When will ancestry allow the option to FILTER-OUT certain results (and photos) when I really just want to search for records and not have to wade through other people’s photos and stories?
This is on top of how you cannot view any information—even related information that you previously saved—unless you repeatedly pay an increasing fee.
I honestly think I will end up closing my account.
- I cannot maintain without paying hundreds of dollars
- the service continues to decline
- yet, I can be bombarded by irrelevant video/media stories belonging to strangers. What fun.
Bye
Ancestry continues to increasingly remove their lite service so everything is under an-ever-increasing paywall.
I just love how they call updates “bug fixes” BUT they what they are doing is removing features and functionality. Such a ripoff. You have been warned.
As someone who has previously paid hundreds of dollars to Ancestry for a number of years prior, I find it EXTREMELY hard to justify giving any more money to a company that clearly is increasingly greedy and chooses this avenue over any interest in customer satisfaction.
The fact I can no longer see records which I had once saved and linked after actually PAYING for it -- is ridiculous. Not to mention removing ability to see and compare your information with others.
I guess it's like "ancestry for the streaming crowd". UGH
I’m so glad I never did a DNA test with Ancestry because clearly they are not trustworthy.
—————
10/10 Ancestry is committed to continuing to remove features and functionality unless you pay an INCREASINGLY priced small fortune that adds up. The problem becomes: without some form of a proper lite service offered, how can one continue to hold an account with Ancestry if one must pay hundreds of dollars a year to do anything at all with their account????
Additionally, over the many years of having an account, Ancestry NEVER EVER responded to any of my technical issues, nor appeared to consider any customer feedback over design. This also does not inspire confidence in maintaining an account with Ancestry. The service and offerings continue to be in decline.
PS. I am not interested in ancestry turning into a media site of promotional stories and videos of total strangers. Ancestry.com is not supposed to be a forced instagram feed of every random family. Where is the option to control and opt-out? When will ancestry allow the option to FILTER-OUT certain results (and photos) when I really just want to search for records and not have to wade through other people’s photos and stories?
This is on top of how you cannot view any information—even related information that you previously saved—unless you repeatedly pay an increasing fee.
I honestly think I will end up closing my account.
- I cannot maintain without paying hundreds of dollars
- the service continues to decline
- yet, I can be bombarded by irrelevant video/media stories belonging to strangers. What fun.
Bye
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Charged Repeatedly After Cancellation — Still Not Resolved
Extremely disappointing experience with Ancestry.
We cancelled our membership on March 25, 2026, yet Ancestry continued charging our credit card afterward. We were charged $149 on March 30, $39.99 on April 1, $39.99 on May 1, and another $149 on June 30 — $377.98 in total after cancellation.
We contacted customer service after noticing the charges and have followed up multiple times over several months, but the issue has still not been resolved and the money has not been refunded.
What is even more frustrating is that I just received another email saying that the supposedly cancelled membership is scheduled to renew again on September 29 for another $149.
I genuinely don't understand how a membership can be cancelled, reported to customer service multiple times, and still continue generating charges months later.
At this point, this has gone far beyond a simple billing mistake. I would strongly recommend that anyone using Ancestry carefully monitor their credit card statements after cancelling and keep documentation of their cancellation.
I will update this review if Ancestry finally stops the subscription and refunds the charges made after our cancellation.
We cancelled our membership on March 25, 2026, yet Ancestry continued charging our credit card afterward. We were charged $149 on March 30, $39.99 on April 1, $39.99 on May 1, and another $149 on June 30 — $377.98 in total after cancellation.
We contacted customer service after noticing the charges and have followed up multiple times over several months, but the issue has still not been resolved and the money has not been refunded.
What is even more frustrating is that I just received another email saying that the supposedly cancelled membership is scheduled to renew again on September 29 for another $149.
I genuinely don't understand how a membership can be cancelled, reported to customer service multiple times, and still continue generating charges months later.
At this point, this has gone far beyond a simple billing mistake. I would strongly recommend that anyone using Ancestry carefully monitor their credit card statements after cancelling and keep documentation of their cancellation.
I will update this review if Ancestry finally stops the subscription and refunds the charges made after our cancellation.
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Too expensive now
I was gifted a DNA test. The process was a bit disappointing but Ancestry is too expensive for me to make any further use of it.
Always want more money
No matter what I do it’s always asking me to upgrade. I bought the one that had traits, but I’m still getting asked for more money.
