V1.2
Uma vez que tem sido o seu principal ponto fraco. Vamos aguardar feedback para saber se a mais recente atualização da aplicação para iOS, a v1.2, consegue registar créditos ou planos no cartão
PPeirro
Just doesn’t work
So after many attempts by myself and my wife we have given up on the app. We are using iPhones with the most up to date iOS at time of writing. The app is clunky without a doubt when compared to similar offerings in other European cities you have a physical card that your phone has to validate via the camera and then you key in your payment details and then have to go to a pending transaction tab to confirm for us the whole thing fell over every time even when using different cards because when we went to the pending transaction tab to purchase was not there but was in cancelled transactions - the first 2 or 3 times you think it must be user error after half a dozen attempts you conclude it’s broke. It’s a shame, in contrast we were in Montpellier a little while ago and they have an app which works like a dream. Get it it sorted Porto.
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LLiphippy
No testing - tons of bugs
Shame that this is the only app to use for loading the card and no testing is done!!! Shame!!
DDand123-123
Response from developer
Good afternoon. To assist you, please contact our support line at +351 226 158 151 or anda@andante.pt. Regards,
App does its job, but the UX needs a lot of work
The app works okay, but it’s definitely not very user-friendly, and there’s a lot of room for improvement. Even the basic flow of topping up an Andante card is far from intuitive.
Since I couldn’t figure it out immediately myself, here’s how it actually works:
1. Scan your Andante card using NFC.
2. Tap the option to top up your card.
3. Choose the number of trips and your payment method.
4. Complete the payment on the external payment page (you may be redirected to your bank).
5. Once the money has been charged, return to the app.
6. Scan your Andante card AGAIN and confirm that you want to load the purchased trips onto it.
That last step is completely unintuitive. I assumed that once I’d scanned my card and paid, the trips would automatically be loaded onto it. Instead, you have to scan the card a second time to actually complete the process.
Why isn’t this handled in a single flow? At the very least, the app should clearly explain that the purchase isn’t complete until you scan the card again.
Also, as many other reviewers have mentioned, Apple Pay support would be a very welcome addition.
Overall, the app does its job, but the UX needs a lot of work, especially for tourists using it for the first time.
Since I couldn’t figure it out immediately myself, here’s how it actually works:
1. Scan your Andante card using NFC.
2. Tap the option to top up your card.
3. Choose the number of trips and your payment method.
4. Complete the payment on the external payment page (you may be redirected to your bank).
5. Once the money has been charged, return to the app.
6. Scan your Andante card AGAIN and confirm that you want to load the purchased trips onto it.
That last step is completely unintuitive. I assumed that once I’d scanned my card and paid, the trips would automatically be loaded onto it. Instead, you have to scan the card a second time to actually complete the process.
Why isn’t this handled in a single flow? At the very least, the app should clearly explain that the purchase isn’t complete until you scan the card again.
Also, as many other reviewers have mentioned, Apple Pay support would be a very welcome addition.
Overall, the app does its job, but the UX needs a lot of work, especially for tourists using it for the first time.
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RRandomguywithoutnickname
works horrible
it took 6 euros and i didnt get even one ticket
when i thought i managed to buy it after half and hour and application showed me success, i got error in the bus
truly not reccomend this one, scam
when i thought i managed to buy it after half and hour and application showed me success, i got error in the bus
truly not reccomend this one, scam
Aaga51423
