V1.2
Uma vez que tem sido o seu principal ponto fraco. Vamos aguardar feedback para saber se a mais recente atualização da aplicação para iOS, a v1.2, consegue registar créditos ou planos no cartão
Just doesn’t work
So after many attempts by myself and my wife we have given up on the app. We are using iPhones with the most up to date iOS at time of writing. The app is clunky without a doubt when compared to similar offerings in other European cities you have a physical card that your phone has to validate via the camera and then you key in your payment details and then have to go to a pending transaction tab to confirm for us the whole thing fell over every time even when using different cards because when we went to the pending transaction tab to purchase was not there but was in cancelled transactions - the first 2 or 3 times you think it must be user error after half a dozen attempts you conclude it’s broke. It’s a shame, in contrast we were in Montpellier a little while ago and they have an app which works like a dream. Get it it sorted Porto.
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No testing - tons of bugs
Shame that this is the only app to use for loading the card and no testing is done!!! Shame!!
Response from developer
Good afternoon. To assist you, please contact our support line at +351 226 158 151 or anda@andante.pt. Regards,
App does its job, but the UX needs a lot of work
The app works okay, but it’s definitely not very user-friendly, and there’s a lot of room for improvement. Even the basic flow of topping up an Andante card is far from intuitive.
Since I couldn’t figure it out immediately myself, here’s how it actually works:
1. Scan your Andante card using NFC.
2. Tap the option to top up your card.
3. Choose the number of trips and your payment method.
4. Complete the payment on the external payment page (you may be redirected to your bank).
5. Once the money has been charged, return to the app.
6. Scan your Andante card AGAIN and confirm that you want to load the purchased trips onto it.
That last step is completely unintuitive. I assumed that once I’d scanned my card and paid, the trips would automatically be loaded onto it. Instead, you have to scan the card a second time to actually complete the process.
Why isn’t this handled in a single flow? At the very least, the app should clearly explain that the purchase isn’t complete until you scan the card again.
Also, as many other reviewers have mentioned, Apple Pay support would be a very welcome addition.
Overall, the app does its job, but the UX needs a lot of work, especially for tourists using it for the first time.
Since I couldn’t figure it out immediately myself, here’s how it actually works:
1. Scan your Andante card using NFC.
2. Tap the option to top up your card.
3. Choose the number of trips and your payment method.
4. Complete the payment on the external payment page (you may be redirected to your bank).
5. Once the money has been charged, return to the app.
6. Scan your Andante card AGAIN and confirm that you want to load the purchased trips onto it.
That last step is completely unintuitive. I assumed that once I’d scanned my card and paid, the trips would automatically be loaded onto it. Instead, you have to scan the card a second time to actually complete the process.
Why isn’t this handled in a single flow? At the very least, the app should clearly explain that the purchase isn’t complete until you scan the card again.
Also, as many other reviewers have mentioned, Apple Pay support would be a very welcome addition.
Overall, the app does its job, but the UX needs a lot of work, especially for tourists using it for the first time.
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works horrible
it took 6 euros and i didnt get even one ticket
when i thought i managed to buy it after half and hour and application showed me success, i got error in the bus
truly not reccomend this one, scam
when i thought i managed to buy it after half and hour and application showed me success, i got error in the bus
truly not reccomend this one, scam
It doesn’t work
Nothing works
Not even worth 1 star
As a non Portuguese traveller, the entire Andante system has proven to be worthless. Both the app and the ticket machines are not functional and cost nothing but time. I don’t know who paid you guys but your system doesn’t deserve a single dime.
Anda
Nie działa kompletnie, a jak zadziałała to nie da się wykorzystać
iPhone 13 vs iPhone 17
Funciona bem com o iPhone13, mas no iPhone17 dá sempre erro ao escanear.
Doesn‘t work
Not only it doesn‘t charge the card with the last purchase, it also sometimes destroys the card and makes it invalid although you still have some tokens on it.
Cannot be used
No purchases can be made. It cannot be used. It’s 2026 but a simple NFC card transaction is not possible with iOS
Non funziona niente
I biglietti non possono essere acquistati perché sono BOOOH PS. Forza Messi
Não funciona
Sempre venho ao Porto a trabalho , nunca conseguir comprar bilhete , já usei diversos cartões, todos internacionais e ainda assim informa que o cartão não foi aceito. Como um turista vai usar?
Worked properly
I was able to buy and load tickets on 3 different cards, mine and two others, before taking a bus. Great.
The best next development will be to have the opportunity to use Apple Pay instead of a credit card.
The best next development will be to have the opportunity to use Apple Pay instead of a credit card.
Pointless mess of an app
It’s so bad - it doesn’t even give you any instructions of how the app works in the app . Wants you to scan cards . What cards ? What a waste of time . Whoever designed this app should find another job
l’appli reste congelée au démarrage
sur un vieux iphone elle marche mais sur un plus recent (iphone 15 à jour) elle reste congelée au lancement
App works despite error message
The app works fine. Apple shows an error message while reading the card, but the card is actually read and written successfully. It would be great to fix this confusing message.
Ohne jegliche Hilfe
Funktioniert garnicht
Complete Fail: Core functionality not doesn’t work
Super frustrating. Not worth the time downloading.
Upgrade your ticket in a physical store (kiosk, convenience store)
The main and only functionality of the app “buy tickets” doesn’t work and is also a usability-failure from start to finish.
I spent a whole 20min trying to buy a simple ticket, without any success!
Note: that’s a purchase of a value of roughly 2€.
This app needs a serious re-design and a UX overhaul.
Fails:
- NFC card-read shows an “error” on a successful read
- buying a ticket requires full entry of credit card details on each and every purchase
- entry fields for credit card info are too small for the font, and pretty hard to access into writing mode.
- purchase ends with ambiguous message “to confirm purchase” and results in “cancelled operation”
Upgrade your ticket in a physical store (kiosk, convenience store)
The main and only functionality of the app “buy tickets” doesn’t work and is also a usability-failure from start to finish.
I spent a whole 20min trying to buy a simple ticket, without any success!
Note: that’s a purchase of a value of roughly 2€.
This app needs a serious re-design and a UX overhaul.
Fails:
- NFC card-read shows an “error” on a successful read
- buying a ticket requires full entry of credit card details on each and every purchase
- entry fields for credit card info are too small for the font, and pretty hard to access into writing mode.
- purchase ends with ambiguous message “to confirm purchase” and results in “cancelled operation”
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Tragedia
Najgorsza aplikacja transportowa jaka kiedykolwiek używałam Trzeba mieć papierowy bilet Nie da się kupić biletów dla kilku osób Za każdym razem trzeba wpisać numer karty kredytowej
