appWash by Miele User Reviews

Name: appWash by Miele
Rating: 4.4 (314 reviews)

appWash by Miele

Miele Operations and Payment Solutions GmbH

🌟 Lifestyle

Customer Experience

Positive experience32.7% of reviews

Neutral1.0% of reviews

Negative experience66.3% of reviews

~ Based on 98 written reviews from the US App Store.

What users say

Summarized from real user reviews of appWash by Miele. Based on 314 reviews and a 4.4/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

🚀Easy to use
👍Transparent transaction history
💡Convenient app-based system
🚀Fast and responsive
👍Good customer support

Negative things

🐛Machines often malfunction
💰Expensive minimum top-up
⏱️Inaccurate timer and cycle times
🤔Confusing app design changes
🐛Frequent app and server issues

Is appWash by Miele Safe?

appWash by Miele appears safe based on user ratings. AppsHunter Safety Score for appWash by Miele is 87/100.

This assessment is based on 314 user ratings, with an App Store average of 4.4/5.

Safety Analysis

86.3% of ratings point to a safe experience

1.9% of ratings suggest some concerns

11.8% of ratings point to a risky experience

~ Based on 314 App Store ratings for appWash by Miele.

Is appWash by Miele Legit?

appWash by Miele appears to be a legitimate app. AppsHunter Legitimacy Score for appWash by Miele is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

The system works fine..

This app wants you to deposit $20+ minimum to wash (for security), in stead of the exact amount, and says you can refund it later. The refund typically takes 2 days and is purely to the benefit of the cash flow of the business. Normal security measures should take no more than 0.10$. Considering the app is targeted primarily towards hostels and students, taking this much money like this can be a serious liability for customers, fix, please.

Student#546

a month ago

Response from developer

Hello, we are working on lowering the minimum top-up amount. At the moment, this amount exists so that the transaction costs with the payment providers are lower and therefore the wash price for the user is also lower. If you delete your account after your stay, you will of course get the remaining credit back. Best regards, Team appWash!

Broken App

App is broken and there is no possibility of contacting real customer support. There is a ‘chat’ option but Every time it is the same automated message.

Cha.Mi.

a month ago

Pratique et réactif

Après plusieurs années d’utilisation, je trouve que lappli fonctionne bien , les machines réagissent rapidement et surtout en cas de soucis technique le SAV est très réactif et ça c’est top!
Au début il y avait des décalages et des bugs mais ça fait plaisir de voir qu’ils ont été corrigés au fur et à mesure

Heyokanna

2 months ago

Response from developer

Hello, thank you very much for your feedback. We are happy that you like the app so much. Best regards, Team appWash!

Took money without drying clothes

I used appwash for the first time today, and the dryer didn’t fully dry my clothes. Everything was still damp and there was water in the dryer. So I put it back in the dryer to run it through again, but after I paid for a second dry, the dryer stopped because “my clothing was too dry”. So I tried in another dryer, which also refused to dry my wet clothing. So I took my clothes out and gave up. The app took my money and when I contacted support for a refund they said I can only get a refund if I put my clothes in another dryer right afterwards. But I already did that and they both refused to keep drying my wet clothing. 6 hours later they finally refunded me, but I still ended up paying for the initial dry that didn’t work.
Also, the app is clunky and slow. Every time I do anything on the app it takes time to load. I dislike having to bring my phone with me when I do laundry. Frankly, I don’t know why app controlled laundry has to exist at all. 1 star because I can’t give 0.

n94687

2 months ago

Response from developer

Hi, we can understand that you want your money back as soon as possible if a wash cycle doesn't work. However, you should also understand that we first want to understand what exactly happened before we unjustifiably "give money away". If the reason is justified, you will of course always get your money back. Best regards, Team appWash!

Se quedaron con el dinero de un servicio que nunca se activó

Intenté usar varias secadoras y una de ellas no se activó porque decía que decía prepagarla, cuando ya lo había hecho y no me devolvieron mi dinero.

SaraEspejoCap

2 months ago

AppWash in Rome!

Used this app at Dotcampus Roma City. It works much like parking apps in the U.S. Each washer and dryer has its own ID, making it easy to select and pay for the machine you want to use.

The cost was EUR 3.50 for a wash cycle and EUR 2.00 for drying. The app accepts several payment methods, including Apple Pay. If you have a remaining balance after use, you can request a refund and the money is returned to your original payment method.
PS: if you experience a problem with the machines and there is no local support at the hotel you are doomed.

Luis HVM

3 months ago

Response from developer

Hello, thank you very much for your feedback. We are happy that you like the app so much. If you have an issue, you can always contact us directly via the app or per Email to support@appwash.com. Best regards, Team appWash!

Horrible experience

First off, I need to download an app to the washing machine in a dryer? This is ridiculous… Second whenever the machine has an error you forfeit all your money. Support is useless and non-responsive. Horrible experience and never want to use this ever again.

pbrunnen

4 months ago

Response from developer

Hello, sometimes the network connection in the laundry room is temporarily so bad that the machines do not start. This is not the fault of the app. If you have already paid before and don't get any service in return, contact our support using the built-in chat function, describe the situation and get your money back. Best regards, Team appWash!

nothing works…

the machines never work properly, especially the dryers. no matter the amount of clothes, they always come out rather damp, borderline wet. it always finishes earlier than stated on the machine, especially when you start the second cycle of drying which should be “free” when you claim the first machine was not working well. but if it lasts 20 minutes less than it is supposed to (out of 35 minutes by the way) is it really free? i always end up having to dry my clothes in my room! the washing machines just stop working sometimes in the middle of the wash and you don’t get notified for it, so you only notice when it tells you the cycle is done. i also remember first time i used it, the machine would not start, it was hard to get my money back because assistance took so long to reply and I ended up wasting detergent and softener as well. and that was not the only instance that happened! also, some of them are more often out of service than working! i really cannot wait to not have to use these machines anymore.

giuls is alright

7 months ago

Response from developer

Hi, we’re really sorry to hear about your experience, that’s definitely not the level of reliability we aim to provide. If a dryer doesn’t fully dry, it can sometimes be related to load size or filters needing cleaning. For best results, we recommend filling the dryer to a maximum of around 70% capacity. That said, the machine should always complete its full cycle properly. If a machine stops mid-cycle or doesn’t perform as expected, please report it directly in the app with the machine number so we can investigate quickly. Of course, if a machine doesn’t work properly, we will refund the amount. Best regards, Team appWash!

1 washing = 4 dryers

High prices, extremely low quality

louis manresa

9 months ago

Response from developer

Hello, thank you very much for your feedback. Unfortunately, due to inflation, we also had to increase our prices a bit. Best regards, Team appWash!

dryer doesn’t work!

very overpriced and the dryers don’t work! i put my bedding in the dryer twice and it is still damp.

libertyybradford

a year ago

Easy to use, easy to get balance back!

I don’t understand all the negative reviews about how you can’t get your money back. Yes the initial top up amount is high I guess, at around £20, but you can get any remaining balance back easily with two taps in the app.

I used this in a hotel in Copenhagen and it was really easy. Add money to the app, select your machine in the app, select your program on the machine and then press start. It couldn’t be easier! You even get an email to say when you’re washing is ready.

Simonmiller

a year ago

Response from developer

Hello, thank you very much for your feedback. We are happy that you like the app so much. Best regards, Team appWash!

Terrible

I suffer with this every single time.

benelkadi

a year ago

Response from developer

Hi, it's very unfortunate that you don't like our service so much. Why don't you let us know a little more specifically what you don't like and get back to us at support@appwash.com with your suggestion so we can improve the user experience. Best regards, Team appWash!

Si vous aimez le linge puant foncez

J’utilise cette application faute d’autre option pour laver mon linge à la résidence Les Estudines à Toulouse. Malheureusement, les machines sont dans un état lamentable : filtres jamais nettoyés, erreurs de capteurs à répétition, bacs à lessive crasseux… Et je ne parle même pas du linge malodorant laissé par certains utilisateurs. C’est aberrant de devoir payer pour un service aussi mal entretenu.

lenarjc

a year ago

Response from developer

Hello, thank you very much for your feedback. Please note that we are not the owners of the machines at every location. In some cases, the cleaning and servicing are carried out by the landlord or a third-party provider, while we are responsible only for the billing process. We appreciate your understanding. Best regards, Team appWash!

Terrible app

Why do you need €20 of my money for a €6 wash, allow for your app just to take what is needed, don’t be greedy. I bet you make a lot of money from people forgetting you have their money on your app. You may think you’re making money, but I bet there are a lot of people like me that decide to wash clothes with your app, I would rather wait and take my washing home with me. You’re losing customers.

ihlbrlihanerfihtvblih

a year ago

Response from developer

I was taken advantage!

I downloaded the APP (iOS) and proceeded to try to start the machine. It wouldn’t let me unless I had a credit. I put 20 Euros into my account and paid the 3,25 to start the machine - The APP told me the machine had started - but the machine had not. I left and came back after the APP told me it was finished - The laundry detergent was still undissolved in the machine and the clothes were dry. It had not done what it said it would do. I contacted support with several messages - as the APP doesn’t allow to start a new sentence without hitting enter (there is no return on the APP). No answers! It has been an hour since I sent the help (SUPPORT) messages and NOTHING - NOT A SINGLE RESPONSE! I’m out 20 EUROs and I have this stupid useless APP on my devices! WHAT A DISSERVICE!

mikey1228

a year ago

Response from developer

Hello, thank you for your feedback! Please contact us about your problem via chat in the app or by email (support@appwash.com). We will be happy to help you there. Best regards, appWash Team!

If I could give this zero stars, I would.

If you want a company that does not care if their machines work or not, this is the company to you! They over charge their cycles and have machines they will barely do any maintenance on if they are not working. Oh, and did I mention that sometimes they will just not refund you? Terrible business practice. A true disappointment.

KRYN4444

a year ago

Response from developer

Do your laundry somewhere else.

Genuinely the worst app, washers, and driers, I have EVER used.

Disgusted and Dissatisfied

a year ago

Come on people, seriously?

Is this really where we’re at, as a society? I need an app to use a washing machine? Please, genius who made this piece of garbage, tell me one thing that was ever wrong with coin operated laundry.

I am not saying there’s anything specifically wrong with this app, which a better app might improve upon (though to be fair, I’ve been “running a machine” for 20 minutes, and nothing has happened). I’m saying entire concept is ridiculous.

What motivations did these people have, to come up with a tech-based “solution” to something that was never a problem in the first place? What start-up grant, funded by which taxpayers, was allocated for the sake of leaving me here in this hospital-lit hostel laundry room, with the fate of my socks depending on how efficiently “laundry support” can respond to my in-app message? Are we doomed forever—by some inexorable law of capital/history—to languish beneath the idiotic maxim of “If you CAN make something controlled by an app (which I, still sockless, remain unconvinced of in this case), you SHOULD?” These are the things I have time to wonder about, as I await a response from laundry support.

In conclusion: does the app wash your clothes? In my experience, no. But does the app raise several morbidly fascinating questions about the state and direction of modern capitalism? Certainly. For that, I give it 2 (instead of 0) stars.

Jonah Branding

a year ago

Response from developer

Hello, our colleagues who do support are always trying to answer you as soon as possible. We can understand that it is annoying to have to wait so long. We are working on a solution to solve the problem at short notice. You can also find quick help in the FAQ section on our website appwash.com. Best regards, Team appWash!

steals your money

its incredible to think that this multimillion dollar giant can do such a poor job with a system like this. In just a few months, 3 separate instances of the app taking my money without being able to start the programme happened. Their support does such a poor job too, they do answer and issue refunds but after a good few hours of having your clothing stuck in the machine.

andreitarabega

a year ago

Response from developer

Hi , we can understand that you want your money back as soon as possible if a wash cycle doesn't work. However, you should also understand that we first want to understand what exactly happened before we unjustifiably "give money away". If the reason is justified, you will of course always get your money back. Best regards, Team appWash!

Bad app

Timings are always off and it takes ages to update when you've topped up your account

Thecritic😐...

a year ago

Response from developer

Hello, please note that the dryers do not have a fixed program duration, but adapt to the residual moisture of the laundry. The runtime displayed at the beginning is only the average of the previously run programs. Therefore, deviations from the indicated runtime may occur - this is adjusted especially in the first minutes of the drying cycle. Please write to us about the Top-up problem at support@appwash.com. Best regards, Team appWash!