Delete this old version of your App!
Maybe remove this old version of “appWash” rather than having “new appWash” as the alternative - It is just annoying depositing 20 pound into a account I can’t even use - I have requested a refund, as I could not transfer that balance to the new app - furthermore I am uncertain I will even get the money back I deposited.
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Terrible
One of the worst services I’ve ever experienced. For three months their machines have never worked properly. They take your money but won’t give it all back when the wash doesn’t work. They say available but when you get there machines are being used. They don’t always work when you spend your money and press start.
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Machine stops mid run
Machine stops mid cycle due to technical issues and customer service insists that it went through since I decided to not rerun it. Yet they refuse to accept video evidence that it did not work.
The system works fine..
This app wants you to deposit $20+ minimum to wash (for security), in stead of the exact amount, and says you can refund it later. The refund typically takes 2 days and is purely to the benefit of the cash flow of the business. Normal security measures should take no more than 0.10$. Considering the app is targeted primarily towards hostels and students, taking this much money like this can be a serious liability for customers, fix, please.
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Broken App
App is broken and there is no possibility of contacting real customer support. There is a ‘chat’ option but Every time it is the same automated message.
Pratique et réactif
Après plusieurs années d’utilisation, je trouve que lappli fonctionne bien , les machines réagissent rapidement et surtout en cas de soucis technique le SAV est très réactif et ça c’est top!
Au début il y avait des décalages et des bugs mais ça fait plaisir de voir qu’ils ont été corrigés au fur et à mesure
Au début il y avait des décalages et des bugs mais ça fait plaisir de voir qu’ils ont été corrigés au fur et à mesure
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Response from developer
Hello, thank you very much for your feedback. We are happy that you like the app so much. Best regards, Team appWash!
Took money without drying clothes
I used appwash for the first time today, and the dryer didn’t fully dry my clothes. Everything was still damp and there was water in the dryer. So I put it back in the dryer to run it through again, but after I paid for a second dry, the dryer stopped because “my clothing was too dry”. So I tried in another dryer, which also refused to dry my wet clothing. So I took my clothes out and gave up. The app took my money and when I contacted support for a refund they said I can only get a refund if I put my clothes in another dryer right afterwards. But I already did that and they both refused to keep drying my wet clothing. 6 hours later they finally refunded me, but I still ended up paying for the initial dry that didn’t work.
Also, the app is clunky and slow. Every time I do anything on the app it takes time to load. I dislike having to bring my phone with me when I do laundry. Frankly, I don’t know why app controlled laundry has to exist at all. 1 star because I can’t give 0.
Also, the app is clunky and slow. Every time I do anything on the app it takes time to load. I dislike having to bring my phone with me when I do laundry. Frankly, I don’t know why app controlled laundry has to exist at all. 1 star because I can’t give 0.
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Se quedaron con el dinero de un servicio que nunca se activó
Intenté usar varias secadoras y una de ellas no se activó porque decía que decía prepagarla, cuando ya lo había hecho y no me devolvieron mi dinero.
AppWash in Rome!
Used this app at Dotcampus Roma City. It works much like parking apps in the U.S. Each washer and dryer has its own ID, making it easy to select and pay for the machine you want to use.
The cost was EUR 3.50 for a wash cycle and EUR 2.00 for drying. The app accepts several payment methods, including Apple Pay. If you have a remaining balance after use, you can request a refund and the money is returned to your original payment method.
PS: if you experience a problem with the machines and there is no local support at the hotel you are doomed.
The cost was EUR 3.50 for a wash cycle and EUR 2.00 for drying. The app accepts several payment methods, including Apple Pay. If you have a remaining balance after use, you can request a refund and the money is returned to your original payment method.
PS: if you experience a problem with the machines and there is no local support at the hotel you are doomed.
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Horrible experience
First off, I need to download an app to the washing machine in a dryer? This is ridiculous… Second whenever the machine has an error you forfeit all your money. Support is useless and non-responsive. Horrible experience and never want to use this ever again.
nothing works…
the machines never work properly, especially the dryers. no matter the amount of clothes, they always come out rather damp, borderline wet. it always finishes earlier than stated on the machine, especially when you start the second cycle of drying which should be “free” when you claim the first machine was not working well. but if it lasts 20 minutes less than it is supposed to (out of 35 minutes by the way) is it really free? i always end up having to dry my clothes in my room! the washing machines just stop working sometimes in the middle of the wash and you don’t get notified for it, so you only notice when it tells you the cycle is done. i also remember first time i used it, the machine would not start, it was hard to get my money back because assistance took so long to reply and I ended up wasting detergent and softener as well. and that was not the only instance that happened! also, some of them are more often out of service than working! i really cannot wait to not have to use these machines anymore.
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1 washing = 4 dryers
High prices, extremely low quality
dryer doesn’t work!
very overpriced and the dryers don’t work! i put my bedding in the dryer twice and it is still damp.
Easy to use, easy to get balance back!
I don’t understand all the negative reviews about how you can’t get your money back. Yes the initial top up amount is high I guess, at around £20, but you can get any remaining balance back easily with two taps in the app.
I used this in a hotel in Copenhagen and it was really easy. Add money to the app, select your machine in the app, select your program on the machine and then press start. It couldn’t be easier! You even get an email to say when you’re washing is ready.
I used this in a hotel in Copenhagen and it was really easy. Add money to the app, select your machine in the app, select your program on the machine and then press start. It couldn’t be easier! You even get an email to say when you’re washing is ready.
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Terrible
I suffer with this every single time.
Response from developer
Hi, it's very unfortunate that you don't like our service so much. Why don't you let us know a little more specifically what you don't like and get back to us at support@appwash.com with your suggestion so we can improve the user experience. Best regards, Team appWash!
Si vous aimez le linge puant foncez
J’utilise cette application faute d’autre option pour laver mon linge à la résidence Les Estudines à Toulouse. Malheureusement, les machines sont dans un état lamentable : filtres jamais nettoyés, erreurs de capteurs à répétition, bacs à lessive crasseux… Et je ne parle même pas du linge malodorant laissé par certains utilisateurs. C’est aberrant de devoir payer pour un service aussi mal entretenu.
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Response from developer
Hello, thank you very much for your feedback. Please note that we are not the owners of the machines at every location. In some cases, the cleaning and servicing are carried out by the landlord or a third-party provider, while we are responsible only for the billing process. We appreciate your understanding. Best regards, Team appWash!
Terrible app
Why do you need €20 of my money for a €6 wash, allow for your app just to take what is needed, don’t be greedy. I bet you make a lot of money from people forgetting you have their money on your app. You may think you’re making money, but I bet there are a lot of people like me that decide to wash clothes with your app, I would rather wait and take my washing home with me. You’re losing customers.
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I was taken advantage!
I downloaded the APP (iOS) and proceeded to try to start the machine. It wouldn’t let me unless I had a credit. I put 20 Euros into my account and paid the 3,25 to start the machine - The APP told me the machine had started - but the machine had not. I left and came back after the APP told me it was finished - The laundry detergent was still undissolved in the machine and the clothes were dry. It had not done what it said it would do. I contacted support with several messages - as the APP doesn’t allow to start a new sentence without hitting enter (there is no return on the APP). No answers! It has been an hour since I sent the help (SUPPORT) messages and NOTHING - NOT A SINGLE RESPONSE! I’m out 20 EUROs and I have this stupid useless APP on my devices! WHAT A DISSERVICE!
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If I could give this zero stars, I would.
If you want a company that does not care if their machines work or not, this is the company to you! They over charge their cycles and have machines they will barely do any maintenance on if they are not working. Oh, and did I mention that sometimes they will just not refund you? Terrible business practice. A true disappointment.
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Do your laundry somewhere else.
Genuinely the worst app, washers, and driers, I have EVER used.
