Took money without drying clothes
I used appwash for the first time today, and the dryer didn’t fully dry my clothes. Everything was still damp and there was water in the dryer. So I put it back in the dryer to run it through again, but after I paid for a second dry, the dryer stopped because “my clothing was too dry”. So I tried in another dryer, which also refused to dry my wet clothing. So I took my clothes out and gave up. The app took my money and when I contacted support for a refund they said I can only get a refund if I put my clothes in another dryer right afterwards. But I already did that and they both refused to keep drying my wet clothing. 6 hours later they finally refunded me, but I still ended up paying for the initial dry that didn’t work.
Also, the app is clunky and slow. Every time I do anything on the app it takes time to load. I dislike having to bring my phone with me when I do laundry. Frankly, I don’t know why app controlled laundry has to exist at all. 1 star because I can’t give 0.
Also, the app is clunky and slow. Every time I do anything on the app it takes time to load. I dislike having to bring my phone with me when I do laundry. Frankly, I don’t know why app controlled laundry has to exist at all. 1 star because I can’t give 0.
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Se quedaron con el dinero de un servicio que nunca se activó
Intenté usar varias secadoras y una de ellas no se activó porque decía que decía prepagarla, cuando ya lo había hecho y no me devolvieron mi dinero.
AppWash in Rome!
Used this app at Dotcampus Roma City. It works much like parking apps in the U.S. Each washer and dryer has its own ID, making it easy to select and pay for the machine you want to use.
The cost was EUR 3.50 for a wash cycle and EUR 2.00 for drying. The app accepts several payment methods, including Apple Pay. If you have a remaining balance after use, you can request a refund and the money is returned to your original payment method.
PS: if you experience a problem with the machines and there is no local support at the hotel you are doomed.
The cost was EUR 3.50 for a wash cycle and EUR 2.00 for drying. The app accepts several payment methods, including Apple Pay. If you have a remaining balance after use, you can request a refund and the money is returned to your original payment method.
PS: if you experience a problem with the machines and there is no local support at the hotel you are doomed.
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Response from developer
Hello, thank you very much for your feedback. We are happy that you like the app so much. If you have an issue, you can always contact us directly via the app or per Email to support@appwash.com. Best regards, Team appWash!
Horrible experience
First off, I need to download an app to the washing machine in a dryer? This is ridiculous… Second whenever the machine has an error you forfeit all your money. Support is useless and non-responsive. Horrible experience and never want to use this ever again.
Response from developer
Hello, sometimes the network connection in the laundry room is temporarily so bad that the machines do not start. This is not the fault of the app. If you have already paid before and don't get any service in return, contact our support using the built-in chat function, describe the situation and get your money back. Best regards, Team appWash!
nothing works…
the machines never work properly, especially the dryers. no matter the amount of clothes, they always come out rather damp, borderline wet. it always finishes earlier than stated on the machine, especially when you start the second cycle of drying which should be “free” when you claim the first machine was not working well. but if it lasts 20 minutes less than it is supposed to (out of 35 minutes by the way) is it really free? i always end up having to dry my clothes in my room! the washing machines just stop working sometimes in the middle of the wash and you don’t get notified for it, so you only notice when it tells you the cycle is done. i also remember first time i used it, the machine would not start, it was hard to get my money back because assistance took so long to reply and I ended up wasting detergent and softener as well. and that was not the only instance that happened! also, some of them are more often out of service than working! i really cannot wait to not have to use these machines anymore.
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