Broken App
App is broken and there is no possibility of contacting real customer support. There is a ‘chat’ option but Every time it is the same automated message.
Pratique et réactif
Après plusieurs années d’utilisation, je trouve que lappli fonctionne bien , les machines réagissent rapidement et surtout en cas de soucis technique le SAV est très réactif et ça c’est top!
Au début il y avait des décalages et des bugs mais ça fait plaisir de voir qu’ils ont été corrigés au fur et à mesure
Au début il y avait des décalages et des bugs mais ça fait plaisir de voir qu’ils ont été corrigés au fur et à mesure
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Response from developer
Hello, thank you very much for your feedback. We are happy that you like the app so much. Best regards, Team appWash!
Took money without drying clothes
I used appwash for the first time today, and the dryer didn’t fully dry my clothes. Everything was still damp and there was water in the dryer. So I put it back in the dryer to run it through again, but after I paid for a second dry, the dryer stopped because “my clothing was too dry”. So I tried in another dryer, which also refused to dry my wet clothing. So I took my clothes out and gave up. The app took my money and when I contacted support for a refund they said I can only get a refund if I put my clothes in another dryer right afterwards. But I already did that and they both refused to keep drying my wet clothing. 6 hours later they finally refunded me, but I still ended up paying for the initial dry that didn’t work.
Also, the app is clunky and slow. Every time I do anything on the app it takes time to load. I dislike having to bring my phone with me when I do laundry. Frankly, I don’t know why app controlled laundry has to exist at all. 1 star because I can’t give 0.
Also, the app is clunky and slow. Every time I do anything on the app it takes time to load. I dislike having to bring my phone with me when I do laundry. Frankly, I don’t know why app controlled laundry has to exist at all. 1 star because I can’t give 0.
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Response from developer
Hi, we can understand that you want your money back as soon as possible if a wash cycle doesn't work. However, you should also understand that we first want to understand what exactly happened before we unjustifiably "give money away". If the reason is justified, you will of course always get your money back. Best regards, Team appWash!
Se quedaron con el dinero de un servicio que nunca se activó
Intenté usar varias secadoras y una de ellas no se activó porque decía que decía prepagarla, cuando ya lo había hecho y no me devolvieron mi dinero.
AppWash in Rome!
Used this app at Dotcampus Roma City. It works much like parking apps in the U.S. Each washer and dryer has its own ID, making it easy to select and pay for the machine you want to use.
The cost was EUR 3.50 for a wash cycle and EUR 2.00 for drying. The app accepts several payment methods, including Apple Pay. If you have a remaining balance after use, you can request a refund and the money is returned to your original payment method.
PS: if you experience a problem with the machines and there is no local support at the hotel you are doomed.
The cost was EUR 3.50 for a wash cycle and EUR 2.00 for drying. The app accepts several payment methods, including Apple Pay. If you have a remaining balance after use, you can request a refund and the money is returned to your original payment method.
PS: if you experience a problem with the machines and there is no local support at the hotel you are doomed.
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Response from developer
Hello, thank you very much for your feedback. We are happy that you like the app so much. If you have an issue, you can always contact us directly via the app or per Email to support@appwash.com. Best regards, Team appWash!
