Delay deny defend
Demande de justificatif supplémentaire, délai de traitement, approbation préalable, retour tardif même en cas d’urgence, chaque demande est un parcours du combattant.
Bank account details not working
How can I even reimburse my hospitalization claim if the app and website isn't working when adding the banking details? The website doesn't even let me log in to the member portal.
Still no access useless
Waste of time
Longue attente pour les remboursements
Depuis que je suis chez April, c’est la deuxième fois que je fais la demande pour un remboursement. Alors faire la demande sur l’application c’est très simple mais par contre… ça met plus de deux semaines pour vous rembourser à chaque fois au prix de l’adhésion par mois …
Good Luck to get Reimbursed
April will find a wait to not pay reimbursement. Worse decision ever choosing this company.
Panel network is not showing in app
Information is very inaccessible
Impossible de se connecter
Depuis la MAJ impossible de se connecter. Seul les dessins de la page accueil s affichent sans pour noter mon identifiant etc. Donc ça ne marche pas
Escroquerie
En plus d’être des escrocs, votre application ne fonctionne pas et buggy en permanence! Vraiment des bons à rien
Nombreux problèmes
Je dois régulièrement la réinstaller car je n’arrive plus à envoyer les demandes de remboursement
iPad compatibility
Hello, I am having difficulties to use it in the iPad. It seems app do not work. Could you please provide some info
Scam.
APRIL International renewed my health insurance contract without my consent after the previous one expired. I cancelled immediately on the same day the new contract supposedly began, so it should never have been processed. Despite this, I spent weeks going back and forth with APRIL, who repeatedly demanded excessive documentation to prove that I had returned to my country of nationality and am no longer eligible under their policy.
After all this, they suddenly demanded payment for the first three months of this new, unsigned contract, citing their internal policy and even threatened legal action if I didn’t pay. This is unacceptable and goes against French law. Under Article L.112-9 of the French Insurance Code, I have the legal right to cancel within 14 days of the contract start date, regardless of their internal procedures.
I gathered all relevant evidence and informed them of their legal obligations and since then, they’ve gone completely silent.
This experience was stressful, time-consuming, and dishonest. Stay far away from this company.
After all this, they suddenly demanded payment for the first three months of this new, unsigned contract, citing their internal policy and even threatened legal action if I didn’t pay. This is unacceptable and goes against French law. Under Article L.112-9 of the French Insurance Code, I have the legal right to cancel within 14 days of the contract start date, regardless of their internal procedures.
I gathered all relevant evidence and informed them of their legal obligations and since then, they’ve gone completely silent.
This experience was stressful, time-consuming, and dishonest. Stay far away from this company.
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Poor UX
- bank account form does not accept spaces for the IBAN and BIC (most bank app will provide it with spaces)
- when creating a claim the file browser only shows « recent » so it does not allow me to browse my files / iCloud
- when opening form linked by the welcome email to « create my password », the button to submit stays greyed out despite all fields being correctly input, no error shown, I assume it’s because the link expired. Had to ask to reset my password again.
Poor UX… This must create customer service contacts.
- when creating a claim the file browser only shows « recent » so it does not allow me to browse my files / iCloud
- when opening form linked by the welcome email to « create my password », the button to submit stays greyed out despite all fields being correctly input, no error shown, I assume it’s because the link expired. Had to ask to reset my password again.
Poor UX… This must create customer service contacts.
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cant search doctor
it got refreshing then the icon is gone. no manual button trigger is ridiculous. i just simply cant find doctor because of that ui behaviour. Pls fix
It does not open
When I click on it, it just gets stuck. You cannot do anything with it. Obviously there is a bug in it.
Still no access useless
Waste of time
Connexion infâme
Changement de son mot de passe requis à chacune des connexions donc c'est infernal. Surtout qu'on est rapidement déconnecté
c'est très frustrant de voir le mdp installé il y a 3min déconnecté pas fonctionner à nouveau
c'est très frustrant de voir le mdp installé il y a 3min déconnecté pas fonctionner à nouveau
Toujours un bug
Depuis 3 ans que j’utilise l’appli, il y a toujours un bug… en ce moment je ne peux pas accéder à la demande de remboursement ni la carte d’assuré et dois le faire depuis un PC…
Submitting claims are too slow
I cannot submit my claims and it takes a lot of time to submit.
Useless
Despite saying it works on iPad…it doesn’t. It only opens to a graphic screen with no text. Tried uninstalling and reinstalling - no luck.
On the iPhone it at least takes you to login screen but doesn’t accept login credentials. Try to reset password and it either just gives ‘session expired’ message or says it’s worked but you never receive a reset email.
Hours spent calling support to try to get resolved but so far no progress.
Probably the worst app I’ve tried to use.
On the iPhone it at least takes you to login screen but doesn’t accept login credentials. Try to reset password and it either just gives ‘session expired’ message or says it’s worked but you never receive a reset email.
Hours spent calling support to try to get resolved but so far no progress.
Probably the worst app I’ve tried to use.
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Impossible envoyé les factures ni rien!!!
App n’accepte pas des documents pris en photo, seulement PDF!!!!!!
Je suis trop fatigué de toutes ses changements, toute inefficaces !!!!
Je suis trop fatigué de toutes ses changements, toute inefficaces !!!!
