Escroquerie
En plus d’être des escrocs, votre application ne fonctionne pas et buggy en permanence! Vraiment des bons à rien
Scam.
APRIL International renewed my health insurance contract without my consent after the previous one expired. I cancelled immediately on the same day the new contract supposedly began, so it should never have been processed. Despite this, I spent weeks going back and forth with APRIL, who repeatedly demanded excessive documentation to prove that I had returned to my country of nationality and am no longer eligible under their policy.
After all this, they suddenly demanded payment for the first three months of this new, unsigned contract, citing their internal policy and even threatened legal action if I didn’t pay. This is unacceptable and goes against French law. Under Article L.112-9 of the French Insurance Code, I have the legal right to cancel within 14 days of the contract start date, regardless of their internal procedures.
I gathered all relevant evidence and informed them of their legal obligations and since then, they’ve gone completely silent.
This experience was stressful, time-consuming, and dishonest. Stay far away from this company.
After all this, they suddenly demanded payment for the first three months of this new, unsigned contract, citing their internal policy and even threatened legal action if I didn’t pay. This is unacceptable and goes against French law. Under Article L.112-9 of the French Insurance Code, I have the legal right to cancel within 14 days of the contract start date, regardless of their internal procedures.
I gathered all relevant evidence and informed them of their legal obligations and since then, they’ve gone completely silent.
This experience was stressful, time-consuming, and dishonest. Stay far away from this company.
Show more
Still no access useless
Waste of time
Useless
Despite saying it works on iPad…it doesn’t. It only opens to a graphic screen with no text. Tried uninstalling and reinstalling - no luck.
On the iPhone it at least takes you to login screen but doesn’t accept login credentials. Try to reset password and it either just gives ‘session expired’ message or says it’s worked but you never receive a reset email.
Hours spent calling support to try to get resolved but so far no progress.
Probably the worst app I’ve tried to use.
On the iPhone it at least takes you to login screen but doesn’t accept login credentials. Try to reset password and it either just gives ‘session expired’ message or says it’s worked but you never receive a reset email.
Hours spent calling support to try to get resolved but so far no progress.
Probably the worst app I’ve tried to use.
Show more
Mme C
Cannot open it just freezes
Awful app for an awful insurance
I have been using this app for the last two years and it’s been a nightmare. First of all, this insurance is never recognized by doctors in the US but the insurance doesn’t even confirm that we are insured. This means that we have to pay almost everything out of pocket and then be reimbursed on the app. We tend to lose money because of the currency exchange. Lastly it’s hard to look at the past claims. Customer support is both unhelpful and take a crazy long time to respond. I can’t express how much I dislike this company.
Show more
Almost pointless
The only use of this app is to store your policy number and the contact phone number. Nothing works on it. The previous claims hasn’t been upside since 2021, if you ask for further details it opens a web page with a 500 error. Tried using it to submit a claim and April never got it so I had to email it again, which caused a delay. I’ve tried reloading it but there is no improvement.
Show more
Moderé
Application utile et fonctionnelle mais qui peut présenter quelques failles
* remboursements: chargement de documents autres que des photos de la photothèque
* impossible d aboutir la démarche digitale d entente préalable. Une erreur apparait in fine.
* remboursements: chargement de documents autres que des photos de la photothèque
* impossible d aboutir la démarche digitale d entente préalable. Une erreur apparait in fine.
Can’t login
Not working, can’t login, even though i’m using right username & password.
I can login on google but not on the app.
I can login on google but not on the app.
App not working
Neither working on Android nor Apple
Response from developer
Could you please send more details about what is not working along with your contract number to marion.sohet@april.com so we will check to help you. Thank you
Never worked
Never worked and still not working
Response from developer
Hello, thank you for your message, could you please send your contract number to marion.sohet@april.com and screenshot about the issue you are facing so we can help. Thank you
What can I say?
Firstly the app. It’s alright to navigate but crashes a lot.
Secondly the insurance company…
I did a claim and April promised me they will cover it. Now I am receiving warning letters that it will go to debt collectors if it doesn’t get paid till a certain date. Have emailed April and have been ghosted ever since. Thanks for nothing I guess.
Secondly the insurance company…
I did a claim and April promised me they will cover it. Now I am receiving warning letters that it will go to debt collectors if it doesn’t get paid till a certain date. Have emailed April and have been ghosted ever since. Thanks for nothing I guess.
Show more
Response from developer
Thank you for your message. Could you please send an email with your contract number ans more detail about the issue you are facing with your app at marion.sohet@april.Com so we will help. Thank you
Absolutely not Easy
Absolutely not Easy! The links do not work well.
When told that supporting documents are not included it doesn’t explain which documents are actually missing . The Show Details Link goes straight to ERROR 500.
I have uploaded the so called latest version.
This app is terrible.
When told that supporting documents are not included it doesn’t explain which documents are actually missing . The Show Details Link goes straight to ERROR 500.
I have uploaded the so called latest version.
This app is terrible.
Useless app
After days of trying to make a claim using the “easy claim” app I can confirm it is not easy at all.
Glitchy, crashing constantly, no function to upload multiple images at once.
If you are lucky enough to get to the point of making a “easy” claim it gives you an error message and then says your submission was not accepted… with no reason or explain and all the uploading and effort you just went through disappears.
Honestly very disappointing, one of the reasons I chose April was because of their claims to be able to easily make claims when needed. Even 1 star is too much for this review.
Glitchy, crashing constantly, no function to upload multiple images at once.
If you are lucky enough to get to the point of making a “easy” claim it gives you an error message and then says your submission was not accepted… with no reason or explain and all the uploading and effort you just went through disappears.
Honestly very disappointing, one of the reasons I chose April was because of their claims to be able to easily make claims when needed. Even 1 star is too much for this review.
Show more
Dégradé sur iOS
Est buggée sur iOS 14.1.
Impossible d’obtenir une téléconférence.
L’application n’arrive pas à ouvrir un client mail(alors qu’il est définit).
Dans ces temps difficile ça revient à ne pas pouvoir consulte...
Impossible d’obtenir une téléconférence.
L’application n’arrive pas à ouvrir un client mail(alors qu’il est définit).
Dans ces temps difficile ça revient à ne pas pouvoir consulte...
Inutilisable
Même lors de passé et identifiant.
Pourtant je ne peut me connecter avec l’application. Seulement sur le navigateur web. (Afficher le lots de passe me permet de rester bouche B devant l’incohérence)
Pourtant je ne peut me connecter avec l’application. Seulement sur le navigateur web. (Afficher le lots de passe me permet de rester bouche B devant l’incohérence)
Claim process
Wonderfully easy to use - much easier than filling in a form!
Allow PDF’s to be submitted
Please enhance the ap to allow other docs to uploaded, not just JPG’s.
Response from developer
Thanks for you feedback! We understand your request and do intend to allow PDF documents to be uploaded in the future.
Worst app!!!
Unfortunately used this app once and it’s the last time I use it. Terribly conceived and no instructions given.
The worst is you still have to send in your originals after sending the photos from the app.
What’s the point of having an app to expedite things if your claim will not be processed until they receive the originals.
I could go on about further details about the app itself, but I will leave it at that.
Very unhappy.
I can see why my broker said she never used it!!!
The worst is you still have to send in your originals after sending the photos from the app.
What’s the point of having an app to expedite things if your claim will not be processed until they receive the originals.
I could go on about further details about the app itself, but I will leave it at that.
Very unhappy.
I can see why my broker said she never used it!!!
Show more
Ils veulent pas te rembourser
Je paye 70€ par mois et on me demande un peut tout et n’importe quoi à chaque fois que je refais ma demande j’ai été hospitalisé en urgence pour une plaie ouverte au Québec voilà mnt 4 mois que je recommence sans cesse !! je ne recommande pas cette assurance de charlatans
