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About
Manage your mobile and internet subscriptions, track your consumption, and access billing information. Get support, modify your plan, and stay updated on your orders and account details.
✓Access subscriptions
✓Check consumption status
✓View and download bills
✓Manage plan and options
✓Access and manage accounts
✓Update personal information
✓Troubleshoot mobile and box issues
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What's New in RED & Moi
12.0.0
August 31, 2026
Découvrez la dernière mise à jour de notre application RED & Moi ! Cette nouvelle version a été optimisée et enrichie avec des évolutions sur les écrans dédiés à vos factures et à vos informations personnelles pour vous offrir une expérience toujours plus fluide et agréable. La team RED compte sur vous pour nous faire part de vos commentaires régulièrement afin de vous offrir la meilleure expérience possible. À très vite sur RED & Moi !
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FAQ
How do I check my data usage with RED & Moi?
You can easily monitor your internet consumption in France and abroad within the 'MA CONSO' section. This includes tracking your data usage, calls, and SMS/MMS.
Can I change my subscription plan using RED & Moi?
Yes, the app allows you to manage and adapt your mobile and fixed line subscriptions and options. You can upgrade your data or explore new phone options directly within the app.
How can I get help if I have a problem with RED & Moi?
The 'AIDE' section provides online FAQs and access to RED customer advisors. You can also find troubleshooting guides for issues like a blocked SIM card or box problems.
Is RED & Moi free to download and use?
Yes, the app is free to download and use in mainland France, excluding mobile internet connection costs based on your subscription. It is exclusively for RED by SFR customers.
How often is RED & Moi updated?
The latest version of RED & Moi is 6.8.0, last updated on March 24, 2026. Updates typically include new features and performance improvements.
What personal information can I manage in RED & Moi?
In the 'MES INFOS' section, you can easily access and modify your personal details, including your address and bank account (RIB).
Can I manage multiple RED accounts with RED & Moi?
Yes, the application allows you to group all your lines and those of your family members under a single account for simplified management.
How do I track my order status with RED & Moi?
You can follow all the steps of your mobile and box orders, from registration and preparation to delivery and activation, through the app's notification center and dedicated sections.
