Securely prove your identity online and simplify access to hundreds of services. Manage multiple accounts and passwords with a single digital identity. Use it for online procedures, package pickup, and accessing over 1400 public and private services.
Reviews of L’Identité Numérique La Poste are mixed: the Utilities app is rated 4.7/5 from 1K App Store ratings. What users like most: performant, facile et pratique. Top complaints: impossible de se connecter - erreur système, ne fonctionne pas au Canada/États-Unis. Summarized from real user reviews.
3.3.0
October 9, 2026
Cette nouvelle version de L'Identité Numérique vous apportera une meilleure expérience utilisateur tout en continuant de renforcer la sécurité de son parcours.
More3 issues
Problèmes de réception des SMS à l'étranger
Bugs et instabilité de l'application
2 requests
Service client en ligne (chat)
Compatibilité avec plus de pays
This app allows you to securely prove your identity on hundreds of online services, acting like presenting your ID card via your smartphone. It simplifies managing multiple accounts and passwords by providing a single digital identity for access.
You can use it to access over 1400 public and private services via FranceConnect, including government services, energy providers, banks, and more. It's also used for picking up packages at La Poste offices. The process involves clicking the app's connection button, entering your credentials, and confirming the request on your smartphone.
Yes, the service is described as simple, secure, and free. There are no mentioned costs associated with downloading or using the app for its core functionalities.
To create your Digital Identity, you must be an adult, possess a valid French identity document, and have a compatible smartphone. You can start the creation process via the app or by visiting a La Poste post office.
The app uses a strong authentication procedure combining your identifier, the mobile application, and a secret code to ensure that only you can access your account. It also warns users never to share their secret code or activate their identity if requested in person, by phone, or email by unauthorized individuals.
