L’Identité Numérique La Poste

L’Identité Numérique La Poste

by La Poste

1K ratings
138 reviews
Free

Details

  • Released
  • Updated
  • February 28, 2019
  • July 15, 2026
L’Identité Numérique La Poste screenshot #1 for iPhone
L’Identité Numérique La Poste screenshot #2 for iPhone
L’Identité Numérique La Poste screenshot #3 for iPhone
L’Identité Numérique La Poste screenshot #4 for iPhone
L’Identité Numérique La Poste screenshot #5 for iPhone
L’Identité Numérique La Poste screenshot #6 for iPhone
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About

Securely prove your identity online and simplify access to hundreds of services. Manage multiple accounts and passwords with a single digital identity. Use it for online procedures, package pickup, and accessing over 1400 public and private services.

Prove identity online
Manage multiple accounts
Use with FranceConnect
Package pickup
Access 1400+ services
Secure authentication
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What users say

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What's New in L’Identité Numérique La Poste

3.2.0

July 15, 2026

Cette nouvelle version de L'Identité Numérique vous apportera une meilleure expérience utilisateur tout en continuant de renforcer la sécurité de son parcours.

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User reviews

Very helpful

Simple, easy to use. Great.

Super pratique

Secure et pratique !

Not possible to log in

1- you have to log out of your WiFi to initiate the log in the app or it won’t work… absurd
2- once this done, and after entering my id and password; it takes me to the « conditions générales d’utilisation » page. Once i tick the box and click « continuer », i get the message « une erreur est survenue, veuillez réessayer ultérieurement ». Another absurdity. Hats off to la poste Développers, you justify your salary! Absolutely disgusted by the lack of awareness and urgency for an app which is basically down and country wide used.
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Stopped working

The app just stopped working. Tried deleting and reinstalling but that didn't work. Customer support from La Poste is terrible. Postscript: La Poste contacted me after this review. I went through the whole process again but it still did not work. And then they closed my service request again with 'resolved'. This is what I mean by terrible customer service
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Facile d’usage une fois installé

Application utile

Developer apps

User experience

🐞

Reported Bugs

3 issues

Problèmes de réception des SMS à l'étranger

Bug

Bugs et instabilité de l'application

Bug

Erreurs lors de la vérification de l'identité

Bug

Requested Features

2 requests

Service client en ligne (chat)

Feature

Compatibilité avec plus de pays

Feature

FAQ

What does the Digital Identity La Poste app do?

This app allows you to securely prove your identity on hundreds of online services, acting like presenting your ID card via your smartphone. It simplifies managing multiple accounts and passwords by providing a single digital identity for access.

How can I use my Digital Identity La Poste?

You can use it to access over 1400 public and private services via FranceConnect, including government services, energy providers, banks, and more. It's also used for picking up packages at La Poste offices. The process involves clicking the app's connection button, entering your credentials, and confirming the request on your smartphone.

Is the Digital Identity La Poste app free to use?

Yes, the service is described as simple, secure, and free. There are no mentioned costs associated with downloading or using the app for its core functionalities.

Who is eligible to create a Digital Identity La Poste?

To create your Digital Identity, you must be an adult, possess a valid French identity document, and have a compatible smartphone. You can start the creation process via the app or by visiting a La Poste post office.

What are the security measures for Digital Identity La Poste?

The app uses a strong authentication procedure combining your identifier, the mobile application, and a secret code to ensure that only you can access your account. It also warns users never to share their secret code or activate their identity if requested in person, by phone, or email by unauthorized individuals.