Offline
The system stays offline more than online.
Stopped working
Cameras purchased for private view. Stopped working
Not good enough
Verisure and Arlo are incompetent. There is NO POINT TELLING ME TO REACH OUT TO THE SUPPORT TEAM AS I HAVE DONE SO MANY TIMES AND THEY ARE INCOMPETENT. A SENIOR MANAGER NEEDS TO CONTACT ME. MAKE AN EFFORT.
The system needs major improvement. Even the Directors’ Office fails to take action when needed. Verisure and Arlo avoid making improvements when the system fails. Both consistently break UK consumer law.
The reply from Arlo expects me to contact the same people who have failed me over several years. They are all incompetent. So instead of expecting me to waste my time further, someone senior from Arlo or Verisure with genuine technical and managerial competence needs to contact me with a solution to the problem, or a significant reduction on the unrealistically high cost!
The system needs major improvement. Even the Directors’ Office fails to take action when needed. Verisure and Arlo avoid making improvements when the system fails. Both consistently break UK consumer law.
The reply from Arlo expects me to contact the same people who have failed me over several years. They are all incompetent. So instead of expecting me to waste my time further, someone senior from Arlo or Verisure with genuine technical and managerial competence needs to contact me with a solution to the problem, or a significant reduction on the unrealistically high cost!
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Why fix something that was working
Overly complex, unusable and has rendered an important home service completely useless. Video has disappeared from my feed - app uses language and terminology that just doesn’t make sense. Will be replacing Arlo system with an alternative
Zones setting does not work
Although you have set up zones for detection, you still got a lot of unwanted alerts outside the zones, which makes Arlo doorbell not a good option.
Tried the tips mentioned in the troubleshooting guide, it still doesn’t help!!!!
The zone detection was once okay, but it failed since an upgrade a year ago.
*Regarding the “support” option advised by the developer’s response, I have tried contacting customer service, but I only received AI replies and could not get answers to my questions or reach a real person. This has been very frustrating. Please improve your customer service, or at least provide a working email contact for customer support. I sent the problem to the suggested email which was provided recently but then replied me they could not help because of GDPR concern (funny isn’t it ?) Problem still could not be resolved.
Still no luck after trying all the methods suggested by the response and Arlo chooses not to provide any human agent or email contact for assistance!!!
Tried the tips mentioned in the troubleshooting guide, it still doesn’t help!!!!
The zone detection was once okay, but it failed since an upgrade a year ago.
*Regarding the “support” option advised by the developer’s response, I have tried contacting customer service, but I only received AI replies and could not get answers to my questions or reach a real person. This has been very frustrating. Please improve your customer service, or at least provide a working email contact for customer support. I sent the problem to the suggested email which was provided recently but then replied me they could not help because of GDPR concern (funny isn’t it ?) Problem still could not be resolved.
Still no luck after trying all the methods suggested by the response and Arlo chooses not to provide any human agent or email contact for assistance!!!
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Arlo
The prices are to high the lag in the feed is slow the video feed has a 30 second delay sometimes the camera doesn’t have to reset the camera
Happy customer
Happy
poor camera quality
Bad
New update
Every time I have a problem, it’s hard to get confident answers
now with the new updates cameras, keep disappearing from my app
now with the new updates cameras, keep disappearing from my app
Slow glitchy
Not bad but a lot of issues connecting to devices ect
$240 a year?
I added my wife to have access to look at the cameras and they raised the price a lot
Rating app.
So far so good.makes us feel secure.
Terrible App
All updates have ruined the function. I have several cameras and half of them no longer function correctly in the app
Indoor cam
Great quality, priced reasonably and connects to your phone for convenience
Half works
It only works about half of the time and is incorrect 95% of the time identifying whatcjs in the filed of view
App is rough
App is very clunky and does not function well, feed always glitches when scrolling through, requires unnecessary inputs to get in and out of camera views, please fix these obvious issues, especially when your paying hundred of dollars annually for the service.
It’s okay
The app literally barely ever works I can’t ever see my feed live I just get the pop up notifications
Worth the money
Giving us assurance of security.
What was the point?
Why was this app changed so much that it’s complex to use? I was given the screens I needed before and the ability to mute a single device. Now have to mute all notifications!! and create a dashboard which seems to just replicate the list of devices .. it’s madness and requires a significantly more IT literate user. I work in IT and find it incredibly frustrating
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App freezes
After latest upgrade the app freezes and wont play videos. After offloading it hangs up while reinstalling.
In general the software is unreliable with the cameras and the app.
In general the software is unreliable with the cameras and the app.
