Using SimpliSafe
Had become extremely difficult. I cannot keep trying to log in to a stupid app, especially if there is an emergency. Now the damn thing is asking for a nickname.
Terrible support, don’t buy
Came home and the system said my front door look was jammed but it wasn’t, the lock just stopped responding . Spent over an hour with tech support who told me to reset my base station but after I did that the system shut down completely so I stead of having one broken lock my entire house is unsecured. If you have it professionally installed they WIIL NOT send another person out to reinstall or repair.
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All good
Generally works very well, and kept updated very frequently.
Unacceptable
Latest app update shows system “needs attention”. Click on it, and it says all is OK. Rinse and repeat. Same “needs attention”. Give me a call and remind me what I’m paying monthly for…
Disappointed
We’ve had a SimpliSafe system for several years, with two cameras, two door sensors, and a smart lock (also used to have a motion detector). Honestly, I hate the whole the system. Checking the camera takes impossibly long—by the time the feed loads on the app, whatever cause the notification to set off is gone, so it really makes “real-time” monitoring impossible. Our smart lock worked great for maybe a year and now it won’t calibrate properly and is completely useless. Motion sensor also stopped working. Oh, and the hub makes that annoying high pitched beep every time there is something wrong with the system (like a sensor battery is low) but more often than not, it’s not clear why because the app doesn’t specify.
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