No landscape mode on iPad???
Generally love SimpliSafe, have been a customer for over a decade. However, the iPad app has no landscape mode, so if I’m using my keyboard case, I have to remove the iPad to use the app. Frustrating, and seems like an obvious thing to be prioritized.
Once was good but now its not
The update changed the orientation completely. I have had simply safe since Dec of last year now all of a sudden you can’t landscape the app on the ipad when it was perfect the way it was. It makes me want to get rid of simply safe and get another security system because I use my ipad with my simply safe more than my android phone. If this is the way it’s going to be I will be looking for a different security system.
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Wanna wake up at midnight for no reason? Great product then!
Wanna wake up and spend 20 minutes on a work night trying to figure out why your system is chiming every ten seconds? Look no further then! Because this app will say your system health is good and then blast noise constantly with no reason why!
What a great product!
What a great product!
Did anyone with an iPad test this?
While it’s nice to have an iPad version of the app, with a Home Screen widget, I don’t think this app has undergone any real user testing. Testing would have shown the bottom control bar in this app blocks the swipe up motion on the iPad used for app switching. There’s also no upper left corner window controls to minimize or close the app. Once opened this app is very difficult to get rid of. Please test your app with real users!
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Great app but
Apple Watch widget is needed!!
App down try to turn our cameras off and look at our cameras and the app is glitching like crazy.
It says you can access the cameras through their website. Won’t let me do that. Acts like I need to set up a whole new system going in and out when you try to ask somebody to simply safe or even try to go to the Internet to ask if simply safe is down. It’s saying everything is fine . Not happy about this because I don’t feel safe, not able to look at my cameras
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App is useless due to camera connection issues
Cameras worked fine until I added a Simplisafe doorbell to get all my video feeds in one app. Now, none of the cameras connect. WiFi and internet are perfect, but cameras all show a black window. Buy a Ring system. I got too fancy trying to switch up to something new. Ring has worked great for over 10 years for me with no issues.
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Landscape view not working yet again!
SimpliSafe app developers: PLEASE remember to check iPad views when Apple makes a significant iOS update. Your app ALWAYS reverts to an iPhone vertical view with no option or default for landscape view after an Apple update. This is a frustrating bug (for lack of a better word) you need to pay attention to and fix ASAP, please.
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App used to work well.
New version does not support landscape. Why regress something so fundamental??
Awful Doorbell cam
I have had both ring and SimpliSafe doorbell cameras. The performance of the SimpliSafe doorbell camera is nothing short of awful! It is literally 20 feet from my router and Wi-Fi source and constantly drops videos. Meanwhile, I have a ring outdoor cam sitting on my front porch, not dropping the same exact videos! Why do I continue to pay $30 a month for this?? I am looking into dropping this system! I’m sick of it!!! Buyer beware and research before you buy!
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Some sensor is ALWAYS out
There are always multiple sensors not functioning in my system. Random sensors go out and then come back in later, but there is always a gap somewhere in my alarm coverage. What good is it then? I am to the point that I hate my SimpliSafe system because I don’t have confidence that it’s got my property covered.
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Oct 15 App Update Broke Orientation on iPad
I love SimpliSafe and the app itself is fine, but the Oct 15 update makes it very frustrating to use it on my iPad when I have the iPad oriented in landscape mode with the keyboard attached. The app will not rotate into landscape mode; I have to turn the iPad to portrait mode to use it. I have tried all possible settings (including changing settings under multi-tasking and gestures) but since nothing works.
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COLOR options please
I have 2 homes with separate SimpliSafe systems. I use one app. I continually arm or disarm the wrong location. Yes you can name each location and it’s a tiny text at the top. Is it possible to change the background color of each location so it’s obvious so i don’t arm or disarm the wrong location? Or load a photo to use as a background image.
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Could be better
The app could be better, for starters at times it’s very difficult connecting to the cameras. Sometimes it takes multiple attempts before you can actually view the video. A big improvement that can be made is if it shows previews of the camera that has detected motion like ring does. (On both the phone and watch apps) This would be a huge advantage and would cutdown on the amount of times you need to access the cameras just to see what the motion is.
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SimpliSafe simply works
Customer for years, the system was easy to install and has been reliable. I’ve added multiple sensors and cameras over the years, it’s easy to add new devices to expand the system.
Ads in the app!!
WTF Simplisafe?? We don’t need ads in an app that is supposed to be for critical things!! People who have the app already know what you offer!!! Go back to how it was!! NO ADS INSIDE APP FOR PEOPLE WHO ARE ALREADY YOUR CUSTOMERS!!! What is you Fing issues! You’re becoming like other alarm companies!
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Landscape mode on iPad?
The system works extremely well and support is very good when issues arise. The iPhone and web apps are great but the iPad version inexplicably does not support landscape mode except for camera viewing. It would be very helpful if the main dashboard and other screens in the iPad app would automatically switch depending on the orientation of the iPad.
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Won’t stay connected to 5G network
My base station continually drops network connection to my Xfinity 5G network. Checking specs shows it uses 2G networks. 🤔
Mostly good, but the upsells are ridiculous!
For the most part the app works well and behaves the way it should… with one big glaring exception. The ads for SimpliSafes own services. The worst is the Home Screen. There is a big green box taking up precious real estate that Trento gentle to upgrade to a monitored system for a monthly fee. I try to click the “X” to dismiss it, and instead it’s like I clicked the tell me more button. There is no way to get rid of it even though standard iOS conventions would say that the X should close the box. It doesn’t.
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Don’t buy a system from these people
I was with them for over five years and I canceled the monitoring contract and they deleted all my cameras from the app and they blocked me from using Amazon with the system that I bought and I paid for! I did NOT get the system for free! I left them because they have horrible customer service and their foreign agents from India.
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