Not good
This system is made to have you think there is errors to constantly be worried about items. It constantly advertises trying to upsell. The monitoring is not needed and not timely. There are better systems out there
App is Inconsistently reporting connection strength to devices
System health shows my camera as having poor connectivity, but then when I click on the camera and even do a connectivity test to it the app shows that the connection strength is great.
volume behaviour
The app is generally reliable but why is my phone volume ramped up from zero when I open a camera stream? My volume is set to zero for a reason, I don’t want random apps to change it for me without my permission.
Much worse in iPhone than Android
Almost no customization over what you get notifications for on your phone
They make using the app a pain intentionally
I recently downgraded from core monitoring to the standard plan.
Those are pretty disappointing experience. All of my devices disappeared so I had to call to get upgraded back to a standard plan.
Even my lightbulbs can link to my smart home system without monitoring I find it ridiculous to reserve, automations and smart home integration to a higher level just to make you pay for monitoring
Those are pretty disappointing experience. All of my devices disappeared so I had to call to get upgraded back to a standard plan.
Even my lightbulbs can link to my smart home system without monitoring I find it ridiculous to reserve, automations and smart home integration to a higher level just to make you pay for monitoring
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I like my SimpliSafe Home Security
I like my SimpliSafe Home Security
Using SimpliSafe
Had become extremely difficult. I cannot keep trying to log in to a stupid app, especially if there is an emergency. Now the damn thing is asking for a nickname.
Terrible support, don’t buy
Came home and the system said my front door look was jammed but it wasn’t, the lock just stopped responding . Spent over an hour with tech support who told me to reset my base station but after I did that the system shut down completely so I stead of having one broken lock my entire house is unsecured. If you have it professionally installed they WIIL NOT send another person out to reinstall or repair.
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All good
Generally works very well, and kept updated very frequently.
Unacceptable
Latest app update shows system “needs attention”. Click on it, and it says all is OK. Rinse and repeat. Same “needs attention”. Give me a call and remind me what I’m paying monthly for…
Disappointed
We’ve had a SimpliSafe system for several years, with two cameras, two door sensors, and a smart lock (also used to have a motion detector). Honestly, I hate the whole the system. Checking the camera takes impossibly long—by the time the feed loads on the app, whatever cause the notification to set off is gone, so it really makes “real-time” monitoring impossible. Our smart lock worked great for maybe a year and now it won’t calibrate properly and is completely useless. Motion sensor also stopped working. Oh, and the hub makes that annoying high pitched beep every time there is something wrong with the system (like a sensor battery is low) but more often than not, it’s not clear why because the app doesn’t specify.
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Buggy app - can’t trust it
Found out all my cameras got disconnected and weren’t recording events for over a week. App still shows all 4 of them as having a strong WiFi connection. Makes me wonder if any of the door or window sensors are working.
Extremely difficult to cancel monthly subscription
I am frustrated there is no option to cancel your subscription through the app. Instead of providing a simple cancellation button, there is only options to upgrade and no option to cancel or instructions on where to go to cancel. So it seems like I can do anything through the app— payments, subscriptions, etc. but you can not cancel. This feels intentional and is bad business practice.
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Baaaaad smoke detectors
AFTER purchased, you are told theses detectors must be taken down and CLEANED EVERY SIX MONTHS!!!!! If not, the fire dept willshow up for a false alarm!!!!!!!!!!!!jp
Lacks notification control
Timely notifications should be critical for this app, but I had to disable them because getting woke up in the middle of the night with notifications my water sensor was offline, which happens regularly.
Can never see any camera view on the app
Can never see any camera view on the app. For the past few years, all I see is a black screen, with sound. But the playback history displays the videos.
As for the actual monitoring service, it is exemplary!
As for the actual monitoring service, it is exemplary!
Horrible Just Don’t
Read the other negative reviews as they are all true and take my and everyone else’s advice and go with a different security system altogether because SimpliSafe ain’t it.
Impossible to cancel
They make it as hard as possible to cancel. Horrible
Can’t turn off the ads
I absolutely hate it when apps like this show me a badge notification that there’s something in the app for me to check, and then all it is is that they want me to tap on the promotions area. And there’s no way in settings to turn this off
Camera issues
The camera play back is horrendous. The time of video keeps going and actual video freezes. My internet is not the issue. Every new update causes more problems, if it’s not broke, don’t fix it.
