SimpliSafe simply works
Customer for years, the system was easy to install and has been reliable. I’ve added multiple sensors and cameras over the years, it’s easy to add new devices to expand the system.
Ads in the app!!
WTF Simplisafe?? We don’t need ads in an app that is supposed to be for critical things!! People who have the app already know what you offer!!! Go back to how it was!! NO ADS INSIDE APP FOR PEOPLE WHO ARE ALREADY YOUR CUSTOMERS!!! What is you Fing issues! You’re becoming like other alarm companies!
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Landscape mode on iPad?
The system works extremely well and support is very good when issues arise. The iPhone and web apps are great but the iPad version inexplicably does not support landscape mode except for camera viewing. It would be very helpful if the main dashboard and other screens in the iPad app would automatically switch depending on the orientation of the iPad.
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Won’t stay connected to 5G network
My base station continually drops network connection to my Xfinity 5G network. Checking specs shows it uses 2G networks. 🤔
Mostly good, but the upsells are ridiculous!
For the most part the app works well and behaves the way it should… with one big glaring exception. The ads for SimpliSafes own services. The worst is the Home Screen. There is a big green box taking up precious real estate that Trento gentle to upgrade to a monitored system for a monthly fee. I try to click the “X” to dismiss it, and instead it’s like I clicked the tell me more button. There is no way to get rid of it even though standard iOS conventions would say that the X should close the box. It doesn’t.
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Don’t buy a system from these people
I was with them for over five years and I canceled the monitoring contract and they deleted all my cameras from the app and they blocked me from using Amazon with the system that I bought and I paid for! I did NOT get the system for free! I left them because they have horrible customer service and their foreign agents from India.
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Garbage.
Someone literally just walked into my house. The video froze and I have no idea who it was. This happens all the time. Terrible service.
Awful service and product
I have been trying to cancel my auto draft and this service form2 years and these borderline criminal grifters have made it impossible. The last customer service literally laughed at me instead of offering any guidances. Never again, wouldn’t recommend it they will never let you stop paying, these people should be tarred and feathered
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Notifications that SimpliSafe system had lost/regained connection, all day
Cons: Rather than being notified when something happens or a person enters my property, I am getting texts all the time that the systems have lost connection. Sometimes, cameras are not even accessible. I have been with SimpliSafe for a long time and spent a lot of money, but it is not consistent. We are supplementing with a cheaper camera system just to see anything. Customer service could not solve the issue. It is not our internet ad so many have mentioned.
Pros: What I will say is, when the cameras ARE working, the images and sound it picks up are crisp and very good.
The base system seems to work well in alerting us when an entry door has been opened.
Pros: What I will say is, when the cameras ARE working, the images and sound it picks up are crisp and very good.
The base system seems to work well in alerting us when an entry door has been opened.
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Once Great, Now TRASH!
These cameras were once the best in the business, sadly now they record for 5 seconds and freeze or glitch and don't work at all. I will NEVER buy SimpliSafe products again. With endless competition out there you'd think they would step their game up but they've fallen behind substantially. I own 3 small businesses and all were outfitted with SimpliSafe cameras and for a time they worked but no longer. Now shoplifters can pretty much do whatever they want and I have to wait until I hear back from someone in the IT department of SimpliSafe before I can actually watch a video of them taking stuff and by the time that happens they are long gone. This is horrible and I'm switching cameras immediately. I strongly urge everyone to buy a different product.
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Junk
Always a connection problem. Junk app. Choose another company. As prices increase the functionality gets WORSE.
Critical Alerts don't work
App is all good and does generally all I require. However the critical alerts have stopped working 6 months ago. App is updated, iOS is updated, I've gone through all notifications and critical alerts on iPhone settings and SimpliSafe app but still doesn't work. REALLY annoying. Have even reinstalled app. Still doesn't work.
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Unable to Disable Marketing Push Notifications
I’ve used their service for many years, and pay for their highest level of monitoring (about $33/month). This past weekend I’ve received several push notifications from their app advertising a promotion to sign up for their $15/mo monitoring plan. Getting a push notification from my home alarm app when I wasn’t expecting alarm activity caused me to be concerned that my alarm had been triggered (I use my focus modes to silent most notifications while I’m at work, and this is one of the few apps I allow to break through for obvious reasons). This is a terrible user hostile design by SimpliSafe.
Additionally, these marketing push notifications are not opt-in by default, and there is no setting available in the app to disable them. Both of these practices are violations of Apple’s App Store Review Guidelines, specifically section 4.5.4; Apple should remove this app from the App Store until SimpliSafe resolves these guideline violations.
Additionally, these marketing push notifications are not opt-in by default, and there is no setting available in the app to disable them. Both of these practices are violations of Apple’s App Store Review Guidelines, specifically section 4.5.4; Apple should remove this app from the App Store until SimpliSafe resolves these guideline violations.
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Marketing push notifications
App is now pushing marketing messages with no way to turn off. Good way to get me to rip it out and put in a Ring system.
Misleading Customer Support
Chat feature is called “Live Chat”. The only person that’s alive is the person paying for the security system. SimpliSafe does not have the app chat feature assigned to a real person. It’s an obvious, very unhelpful AI bot.
App Feature Request
Please add the landscape mode for use on iPad. When using an iPad with keypad it is impossible to use your app laying on its side.
The Simplisafe app is temporarily unavailable
This started happening over a week ago and I can't seem to get it to work again- how can I troubleshoot? It's been a perfectly fine app for 5 years and now very inconvenient
Works fine on my wife's phone, no issues
Works fine on my wife's phone, no issues
CarPlay?
Used to have a CarPlay widget that would just show system state. This update removes it. Why?
Poor customer service
The AI help is useless, phone help said 2 minute wait, after 6 minutes it said 15 minute wait. Useless
Not good
This system is made to have you think there is errors to constantly be worried about items. It constantly advertises trying to upsell. The monitoring is not needed and not timely. There are better systems out there
