Once Great, Now TRASH!
These cameras were once the best in the business, sadly now they record for 5 seconds and freeze or glitch and don't work at all. I will NEVER buy SimpliSafe products again. With endless competition out there you'd think they would step their game up but they've fallen behind substantially. I own 3 small businesses and all were outfitted with SimpliSafe cameras and for a time they worked but no longer. Now shoplifters can pretty much do whatever they want and I have to wait until I hear back from someone in the IT department of SimpliSafe before I can actually watch a video of them taking stuff and by the time that happens they are long gone. This is horrible and I'm switching cameras immediately. I strongly urge everyone to buy a different product.
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Junk
Always a connection problem. Junk app. Choose another company. As prices increase the functionality gets WORSE.
Critical Alerts don't work
App is all good and does generally all I require. However the critical alerts have stopped working 6 months ago. App is updated, iOS is updated, I've gone through all notifications and critical alerts on iPhone settings and SimpliSafe app but still doesn't work. REALLY annoying. Have even reinstalled app. Still doesn't work.
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Unable to Disable Marketing Push Notifications
I’ve used their service for many years, and pay for their highest level of monitoring (about $33/month). This past weekend I’ve received several push notifications from their app advertising a promotion to sign up for their $15/mo monitoring plan. Getting a push notification from my home alarm app when I wasn’t expecting alarm activity caused me to be concerned that my alarm had been triggered (I use my focus modes to silent most notifications while I’m at work, and this is one of the few apps I allow to break through for obvious reasons). This is a terrible user hostile design by SimpliSafe.
Additionally, these marketing push notifications are not opt-in by default, and there is no setting available in the app to disable them. Both of these practices are violations of Apple’s App Store Review Guidelines, specifically section 4.5.4; Apple should remove this app from the App Store until SimpliSafe resolves these guideline violations.
Additionally, these marketing push notifications are not opt-in by default, and there is no setting available in the app to disable them. Both of these practices are violations of Apple’s App Store Review Guidelines, specifically section 4.5.4; Apple should remove this app from the App Store until SimpliSafe resolves these guideline violations.
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Marketing push notifications
App is now pushing marketing messages with no way to turn off. Good way to get me to rip it out and put in a Ring system.
Misleading Customer Support
Chat feature is called “Live Chat”. The only person that’s alive is the person paying for the security system. SimpliSafe does not have the app chat feature assigned to a real person. It’s an obvious, very unhelpful AI bot.
App Feature Request
Please add the landscape mode for use on iPad. When using an iPad with keypad it is impossible to use your app laying on its side.
The Simplisafe app is temporarily unavailable
This started happening over a week ago and I can't seem to get it to work again- how can I troubleshoot? It's been a perfectly fine app for 5 years and now very inconvenient
Works fine on my wife's phone, no issues
Works fine on my wife's phone, no issues
CarPlay?
Used to have a CarPlay widget that would just show system state. This update removes it. Why?
Poor customer service
The AI help is useless, phone help said 2 minute wait, after 6 minutes it said 15 minute wait. Useless
Not good
This system is made to have you think there is errors to constantly be worried about items. It constantly advertises trying to upsell. The monitoring is not needed and not timely. There are better systems out there
App is Inconsistently reporting connection strength to devices
System health shows my camera as having poor connectivity, but then when I click on the camera and even do a connectivity test to it the app shows that the connection strength is great.
volume behaviour
The app is generally reliable but why is my phone volume ramped up from zero when I open a camera stream? My volume is set to zero for a reason, I don’t want random apps to change it for me without my permission.
Much worse in iPhone than Android
Almost no customization over what you get notifications for on your phone
They make using the app a pain intentionally
I recently downgraded from core monitoring to the standard plan.
Those are pretty disappointing experience. All of my devices disappeared so I had to call to get upgraded back to a standard plan.
Even my lightbulbs can link to my smart home system without monitoring I find it ridiculous to reserve, automations and smart home integration to a higher level just to make you pay for monitoring
Those are pretty disappointing experience. All of my devices disappeared so I had to call to get upgraded back to a standard plan.
Even my lightbulbs can link to my smart home system without monitoring I find it ridiculous to reserve, automations and smart home integration to a higher level just to make you pay for monitoring
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I like my SimpliSafe Home Security
I like my SimpliSafe Home Security
Using SimpliSafe
Had become extremely difficult. I cannot keep trying to log in to a stupid app, especially if there is an emergency. Now the damn thing is asking for a nickname.
Terrible support, don’t buy
Came home and the system said my front door look was jammed but it wasn’t, the lock just stopped responding . Spent over an hour with tech support who told me to reset my base station but after I did that the system shut down completely so I stead of having one broken lock my entire house is unsecured. If you have it professionally installed they WIIL NOT send another person out to reinstall or repair.
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All good
Generally works very well, and kept updated very frequently.
Unacceptable
Latest app update shows system “needs attention”. Click on it, and it says all is OK. Rinse and repeat. Same “needs attention”. Give me a call and remind me what I’m paying monthly for…
