Using SimpliSafe
Had become extremely difficult. I cannot keep trying to log in to a stupid app, especially if there is an emergency. Now the damn thing is asking for a nickname.
Terrible support, don’t buy
Came home and the system said my front door look was jammed but it wasn’t, the lock just stopped responding . Spent over an hour with tech support who told me to reset my base station but after I did that the system shut down completely so I stead of having one broken lock my entire house is unsecured. If you have it professionally installed they WIIL NOT send another person out to reinstall or repair.
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All good
Generally works very well, and kept updated very frequently.
Unacceptable
Latest app update shows system “needs attention”. Click on it, and it says all is OK. Rinse and repeat. Same “needs attention”. Give me a call and remind me what I’m paying monthly for…
Disappointed
We’ve had a SimpliSafe system for several years, with two cameras, two door sensors, and a smart lock (also used to have a motion detector). Honestly, I hate the whole the system. Checking the camera takes impossibly long—by the time the feed loads on the app, whatever cause the notification to set off is gone, so it really makes “real-time” monitoring impossible. Our smart lock worked great for maybe a year and now it won’t calibrate properly and is completely useless. Motion sensor also stopped working. Oh, and the hub makes that annoying high pitched beep every time there is something wrong with the system (like a sensor battery is low) but more often than not, it’s not clear why because the app doesn’t specify.
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Buggy app - can’t trust it
Found out all my cameras got disconnected and weren’t recording events for over a week. App still shows all 4 of them as having a strong WiFi connection. Makes me wonder if any of the door or window sensors are working.
Extremely difficult to cancel monthly subscription
I am frustrated there is no option to cancel your subscription through the app. Instead of providing a simple cancellation button, there is only options to upgrade and no option to cancel or instructions on where to go to cancel. So it seems like I can do anything through the app— payments, subscriptions, etc. but you can not cancel. This feels intentional and is bad business practice.
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Baaaaad smoke detectors
AFTER purchased, you are told theses detectors must be taken down and CLEANED EVERY SIX MONTHS!!!!! If not, the fire dept willshow up for a false alarm!!!!!!!!!!!!jp
Lacks notification control
Timely notifications should be critical for this app, but I had to disable them because getting woke up in the middle of the night with notifications my water sensor was offline, which happens regularly.
Can never see any camera view on the app
Can never see any camera view on the app. For the past few years, all I see is a black screen, with sound. But the playback history displays the videos.
As for the actual monitoring service, it is exemplary!
As for the actual monitoring service, it is exemplary!
Horrible Just Don’t
Read the other negative reviews as they are all true and take my and everyone else’s advice and go with a different security system altogether because SimpliSafe ain’t it.
Impossible to cancel
They make it as hard as possible to cancel. Horrible
Can’t turn off the ads
I absolutely hate it when apps like this show me a badge notification that there’s something in the app for me to check, and then all it is is that they want me to tap on the promotions area. And there’s no way in settings to turn this off
Camera issues
The camera play back is horrendous. The time of video keeps going and actual video freezes. My internet is not the issue. Every new update causes more problems, if it’s not broke, don’t fix it.
Not good
After all these years and they still haven’t figured out how to make their products work. Motion detection is delayed and won’t be able to see the activity. Door bell camera takes forever to connect to wifi and you will need a WiFi extender to connect. The worst part is they are raising the monthly subscription price every time.
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Fake notifications
The app constantly generates red dot notifications when there is nothing to see.
This has been an issue forever and will likely never be fixed.
This has been an issue forever and will likely never be fixed.
Terrible
I accidentally disconnected my WiFi router and once everything was back up and running, the SimpliSafe app will not work no matter what I do. I’ve contacted customer service to troubleshoot the base and keypad and the agents barely know what they’re doing. While they’re telling me that my system is showing as active in their end, the app is not reflecting that. It’s all a mess. I give up with this company.
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Oops—misleading information displayed
The app continues to display “There is a power outage” even after power has been restored. Apparently, the only way to clear this message is to conduct a physical power cycle restart and you must be at the physical location at the base station—there is no remote to fix this software “glitch.”
What happened
It started a little bit ago and I couldn’t get doorbell to connect to WiFi. Finally did resets. Now it says incorrect WiFi password. It’s the same password as my other 7 cameras and one I’ve been using for 7 years. So now I am stuck BC taking wall mount on and off I have to replace transformer plus camera doesn’t work. Then last night cameras were recording like crazy but none of the live feeds worked. All great WiFi strength but says disconnected from WiFi.
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Recent updates broke the app
App now unusable, wrongly says not connected to wifi
