Offline
The system stays offline more than online.
Stopped working
Cameras purchased for private view. Stopped working
Not good enough
Verisure and Arlo are incompetent. There is NO POINT TELLING ME TO REACH OUT TO THE SUPPORT TEAM AS I HAVE DONE SO MANY TIMES AND THEY ARE INCOMPETENT. A SENIOR MANAGER NEEDS TO CONTACT ME. MAKE AN EFFORT.
The system needs major improvement. Even the Directors’ Office fails to take action when needed. Verisure and Arlo avoid making improvements when the system fails. Both consistently break UK consumer law.
The reply from Arlo expects me to contact the same people who have failed me over several years. They are all incompetent. So instead of expecting me to waste my time further, someone senior from Arlo or Verisure with genuine technical and managerial competence needs to contact me with a solution to the problem, or a significant reduction on the unrealistically high cost!
The system needs major improvement. Even the Directors’ Office fails to take action when needed. Verisure and Arlo avoid making improvements when the system fails. Both consistently break UK consumer law.
The reply from Arlo expects me to contact the same people who have failed me over several years. They are all incompetent. So instead of expecting me to waste my time further, someone senior from Arlo or Verisure with genuine technical and managerial competence needs to contact me with a solution to the problem, or a significant reduction on the unrealistically high cost!
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Why fix something that was working
Overly complex, unusable and has rendered an important home service completely useless. Video has disappeared from my feed - app uses language and terminology that just doesn’t make sense. Will be replacing Arlo system with an alternative
Zones setting does not work
Although you have set up zones for detection, you still got a lot of unwanted alerts outside the zones, which makes Arlo doorbell not a good option.
Tried the tips mentioned in the troubleshooting guide, it still doesn’t help!!!!
The zone detection was once okay, but it failed since an upgrade a year ago.
*Regarding the “support” option advised by the developer’s response, I have tried contacting customer service, but I only received AI replies and could not get answers to my questions or reach a real person. This has been very frustrating. Please improve your customer service, or at least provide a working email contact for customer support. I sent the problem to the suggested email which was provided recently but then replied me they could not help because of GDPR concern (funny isn’t it ?) Problem still could not be resolved.
Still no luck after trying all the methods suggested by the response and Arlo chooses not to provide any human agent or email contact for assistance!!!
Tried the tips mentioned in the troubleshooting guide, it still doesn’t help!!!!
The zone detection was once okay, but it failed since an upgrade a year ago.
*Regarding the “support” option advised by the developer’s response, I have tried contacting customer service, but I only received AI replies and could not get answers to my questions or reach a real person. This has been very frustrating. Please improve your customer service, or at least provide a working email contact for customer support. I sent the problem to the suggested email which was provided recently but then replied me they could not help because of GDPR concern (funny isn’t it ?) Problem still could not be resolved.
Still no luck after trying all the methods suggested by the response and Arlo chooses not to provide any human agent or email contact for assistance!!!
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