Absolute garbage
This app is terrible. The most basic functionality doesn’t exist. The developer should be ashamed of themselves. I’ve seen college projects of new students make better apps. It should have zero stars.
What is the point
I am unable to respond to a message. I fail to see the convince of this app, I am forced to call whomever answered my message so I may actually have a discussion.
Good Luck
This is a terrible portal. I’m unable to view any of the messages that they send.
Terrible
Impossible to log into and/or use.
App is Trash
Unable to make payments, unable to update personal information. App is just taking up space on my phone
Functionally Unusable
This application is functionally unusable I would give it zero stars if I could. Password reset doesn’t not work and doesn’t integrate with Apple Passwords app. Notifications disappear before you can read them and are typically halfway out of the view window anyways. Absolutely infuriating that healthcare providers force their patients to use this as if their illnesses and injuries and the entire healthcare system wasn’t enough to deal with.
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Horrible
Horrible
Can’t even create an account
I’m trying to create an account and it tells me I’m registered as a patient, quickly flashes to a screen with a spot to enter a username and other information that I can’t even see because it flashes so quickly and then goes to an invalid log in screen
Notifications Feature Doesn’t Work
Despite having the notifications setting turned on via the app and in my phone’s settings, I never receive pop-up or badge when there is something new in the app. I have to constantly check to see if there’s anything new. I do receive emails when there’s a new message but nothing when there are new labs, invoices, appointments or ART calendar. There also isn’t a way to contact help for assistance and the link in the App Store only takes you to a site for practices that tells you what the app does.
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Poor video calling layout
Every video call with your provider makes your face large on the screen and your providers face teeny tiny in the corner so you’re basically staring at yourself during appointments. The app is confusing and crashes frequently.
Notifications don’t work
Notifications do not work. I’ve missed important messages or documents that were time sensitive. Please fix so we can get notifications.
Literally the worst
Perhaps the worst app I’ve used since apps were created. Not sure why any medical provider would choose to use this.
Pure Garbage
Most useless medical app. Crashes. UI looks like it was not finished.
Request desktop site
Skip the app, when you open the website on your phone and it tells you to use this app, find the option in the browser to “Request Desktop Site”. Hope this helps.
Really inconvenient and not user-friendly
This is easily the worst medical portal I’ve ever used. Messages are the worst feature. I cannot send a message to any of my care team outside of their working hours, whether or not I expect a response. There is no option to even schedule send, so I have to just remember to try again during their working hours, which of course exactly line up with mine. You also can’t reply to a message thread after a few days to a week, so when you finally do remember to go back and respond, you have to start an entirely new thread. Messages are the most important feature for me, and there is no way I would put up with this if my provider gave me any other choice.
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Terrible UX/Doesnt work
You need a product designer to rethink this “app”. I can’t even put in my birthday when trying to log in. I have to guess the format you want. Just use a standard pattern that exists on every other site in the world. This is some of the most friction I’ve ever experienced trying to logon
Login is 100% to hard
I wish this functioned like mychart this app is really tough to navigate. It logins me in and out quickly.
Notifications
We have missed messages due to notifications not working despite being enabled in the phones setting. Please fix as delays in our ability to respond to our treatment team can be problematic.
Worst app ever
Nothing on this app works; its absolutely awful and makes an already difficult experience as a patient even worse
This app is trash
The fact that I can’t log in is trash. I have to use a computer just to get into my info. I can’t even use my phone’s browser because it directs me to an app I can’t log into.
