Rarely works
I would say this app works about 20% of the time. Typically issues with logging in, requires frequent password changes, the duo authentication never works, etc. Extremely frustrating when just trying to request a refill.
Nothing works
Very poor design, I made updates to card on file information but cant order refills because no card on file. Does anyone ever try using these apps as a patient before publishing this in the website. No point in having an app if I have to call to take care of what I need.
Terrible Dog excrement
Had to give it 1 star. They bypassed standard Quality Assurance testing, ignored basic User Experience (UX) principles, and prioritized a fast launch over functional code. The fact that the only reliable way to fix an app issue is to call their pharmacy staff on the phone completely negates the purpose of having a mobile app in the first place.
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Poor attempt
This app is terrible. But, I am not surprised because the Ascension One app is also terrible.
Pain
Nothing issues. Wish I would have never agreed to change pharmacies. The APP is a nightmare. Logs you out. Doesn’t recognize you. After spending 20’minutes inputting my information it logged me out and when I went back it showed I hadn’t input any medications. You’re working with one of the top hospitals in the country. This should be an issues.
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