Needs work
I wish there was a way to track the shipment of the prescription on the app and/or the website; and a way to see the price of your refill before submitting the order. You should also be able to adjust the quantity of a refill. Example: instead of having to get 3 Freestyle Libre sensors, you should be able to adjust to 1 or 2 if you’d like. Or if you only want a 60 day supply of pills, you shouldn’t have to fill 90. I understand there being a cap but we should be able to at least lower the quantity. This should all be adjustable in the app instead of having to call.
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Love the pharmacy. Hate the app
The app sometimes doesn’t open at all. When it does, you’re constantly kicked out.
Rarely works
I would say this app works about 20% of the time. Typically issues with logging in, requires frequent password changes, the duo authentication never works, etc. Extremely frustrating when just trying to request a refill.
Nothing works
Very poor design, I made updates to card on file information but cant order refills because no card on file. Does anyone ever try using these apps as a patient before publishing this in the website. No point in having an app if I have to call to take care of what I need.
Terrible Dog excrement
Had to give it 1 star. They bypassed standard Quality Assurance testing, ignored basic User Experience (UX) principles, and prioritized a fast launch over functional code. The fact that the only reliable way to fix an app issue is to call their pharmacy staff on the phone completely negates the purpose of having a mobile app in the first place.
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