Astound Mobile User Reviews

Name: Astound Mobile
Rating: 1.34615 (52 reviews)

Astound Mobile

RCN Telecom Services, LLC

🔧 Utilities

Customer Experience

Positive experience3.3% of reviews

Neutral0.0% of reviews

Negative experience96.7% of reviews

~ Based on 30 written reviews from the US App Store.

Is Astound Mobile Safe?

Astound Mobile does not appear safe based on available data. AppsHunter Safety Score for Astound Mobile is 39/100.

This assessment is based on 52 user ratings, with an App Store average of 1.3/5.

Safety Analysis

7.9% of ratings point to a safe experience

5.3% of ratings suggest some concerns

86.8% of ratings point to a risky experience

~ Based on 38 App Store ratings for Astound Mobile.

Is Astound Mobile Legit?

Astound Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for Astound Mobile is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Broken

So it got better at some point and at least you didn’t have to login again every time you open the app. Even the lamest websites have figured this long time ago let alone native apps! Well, login got broken again and now you have to login every single time. The services page will now finally show you the options but no use of it anyway as you cannot enable or disable ANYTHING roaming or international calling related anyway like on the website so why bother in the first place. Even customer support has difficulty using these so I guess these are just decorative to fill-in the wast emptiness and lack of any features. All this app provides is your data usage for the current billing cycle but even that doesn’t work smooth - it keeps showing all zeroes no matter how many times you refresh the page and no matter how many times you reload the app. You mist switch tabs and ho back to Home tab to see the actual usage. Nothing else works. I cannot believe how bad this app is even after months of users testing it and reporting issues and Apple actually allowed this app to be added to the store?!

Krang13

2 months ago

Response from developer

Hello, and thank you for reaching out to Astound. We want to ensure that any issues you have with the Astound Mobile app are resolved. Please email us at social_reviews@astound.com with "Review" in the subject so we can help. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Additionally, if you have any screenshots that show error messages, that will also be helpful. Thank you for being a valued Astound customer! -Jackie

App just doesn’t work

I’ve reviewed this before but I guess it’s gone? App doesn’t work STILL. They responded with the same meaningless form answer to contact them, to which I got NO reply, and I’m sure no one else has. No need to reference anything astound, your app is just broken so fix it or remove it. What’s the point even? It’s been over a month and I’m a new customer. Now I download it and right away it opens to the error, doesn’t even work once like it did before. Has it gotten even worse, if that’s possible? Please fix this so I can track my data usage! And don’t bother responding, you literally don’t need anything from me, just fix the app!

sweenkl

4 months ago

Response from developer

Hello! Thank you for sharing your recent experience with the Astound Mobile app. We are here to help! Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. In your email, please include a screenshot of your review as well as screenshots of any errors you are seeing. Thank you for choosing Astound! -Jackie

Doesn’t work properly

“Something went wrong we are working on this , please try later again “ since two months they said to me please try later so when should I try?

Newa hawa

4 months ago

Response from developer

Greetings! Thank you for sharing your recent experience with the Astound Mobile app. We want to make sure this apps works as intended. Please email me at social_reviews@astound.com with "Review" in the subject of your message. In your email, please include a screenshot of the error message you are seeing. Thank you for choosing Astound! -Jackie

Bogus app

I want this to work, but it just doesn’t work. They won’t even open fully and show me anything but a phone number.

A stone customer 37

5 months ago

Response from developer

Greetings! Thank you for sharing your recent experience with the Astound Mobile app. Please email me at social_reviews@astound.com with "Review" in the subject of your message, so I can help to resolve any issues you are having with our app. Please also include screenshots of any errors you see. Thank you for being a valued Astound customer! -Jackie

App doesn’t work

Don’t download this app is pointless. As the above reviewer put it in simple words; it doesn’t work or it works for one day and that is it. Unloaded and downloaded again fixed the issue but a day or two later is back to the same. it is obvious that Astound don’t care about their mobile service so why should you invest your money and time on such a service.

Joe657434

5 months ago

Response from developer

Hello, and thank you for reaching out to Astound. We want to ensure that any issues you have with the Astound Mobile app are resolved. Please email us at social_reviews@astound.com with "Review" in the subject so we can help. Please include your phone number so we can look up your account and a screenshot of your review in your email. Additionally, if you have screenshots of error messages in the app, that would also be helpful. Thank you for being part of the Astound service family. -Jackie

Terrible app

It no longer works despite erasing the app and downloading it again. This app needs a lot of work to improve.

ANLO12

5 months ago

Response from developer

Hello! Thank you for reaching out to Astound. We want to ensure that you can use the Astound Mobile app with ease. Please email me at social_reviews@astound.com with "Review" in the subject so I can better assist you. In your email, please include screenshots of any errors you are seeing, as well as a screenshot of this review. Thank you for being a valued Astound customer. -Jackie

Works at first

This app works at first then there’s an error that they’re “working on it.” I delete the app and redownload and it works. Repeat. Need the app (along with other TWO astound related apps—why so many?) to track data usage.

sweenkl

5 months ago

Response from developer

App Doesn’t Work

Don’t waste your time this app doesn’t work

Nunya583625

6 months ago

Doesn’t work properly

Reinstalled it twice on my iPhone, it opens, notifications question pops up, I allowed, then I pressed login and it just spins and spins on a blank screen, nothing happens, it just spins. It ever progressed for an ID and PW entry. It needs to be fixed.

Oroboros I

6 months ago

Response from developer

Hello! Thank you for sharing this feedback for the Astound Mobile app. It's important to us that the error you are reporting gets fixed. Please email us at social_reviews@astound.com with "Review" in the subject of your email. Please include your phone number so we can look up your account and a screenshot of this review in your email. Additionally, if you have any screenshots that show error messages, that will also be helpful. Thank you for reaching out to Astound! -Jackie

Fails

Can not log in.

No Ready

6 months ago

The issue also happens on my iPhone 13.

I believe it is caused by auto logging in or session expiration.

wangqi64

6 months ago

Phone manager app

Stops working after first time use. Error page pops up and says their working on the problem but it never gets fixed and it been over a year now.

BigJay50

6 months ago

Response from developer

Greetings! Thank you for reaching out to Astound. We want to resolve the issue you are having with the Astound Mobile app. Please email us at social_reviews@astound.com with "Review" in the subject so we can help. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Additionally, if you have any screenshots that show error messages, that will also be helpful. Thank you for being part of the Astound family! -Jackie

My app won’t open

This app doesn’t open if you say not to sell your information.
It also only gives the number to call Astound. No point having the app at all. Going to delete it since it has never been fixed.

SGBWA

7 months ago

Response from developer

Does not work

Got stuck on the “Something went wrong”page since day one.

shrimpy56

7 months ago

Response from developer

Hello! Thank you for reaching out to Astound. We want to resolve the issue you are having with the Astound Mobile app. Please email us at social_reviews@astound.com with "Review" in the subject so we can help. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Additionally, if you have any screenshots that show error messages, that will also be helpful. Thank you for being part of the Astound family! -Jackie

Can not log in for months

Every time I open the app, I can’t log in. I see “Something went wrong!” And every time I press “Try again”, nothing happens.

If users cannot use the app, you should direct them to the wesbite. Or fix the app, because I’ve been seeing this issue for months.

Sheldon the Dev

7 months ago

Response from developer

The worst

This app went months without working. It simply told me they were working on the fix. I wanted to use Astound while traveling overseas so I had to purchase an eSIM instead.

Only child of single mom

7 months ago

Response from developer

Hi there! Thank you for sharing your recent experience with the Astound Mobile app. It's important to us that any issues with our app are resolved. Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. In your email, please include a screenshot of your review as well as screenshots of any errors you are seeing. Thank you for choosing Astound! -Jackie

Something went wrong!

I had the exact same problem as a previous reviewer - literally the day after I installed it, I got this message. It never goes away. I’m beginning to think what “went wrong” was me going with Astound in the first place. They do not seem to fix problems. Their website and mobile interface betray a total ineptitude in terms of technical skills, as does this app

Nye47

7 months ago

Response from developer

Hi there! Thank you for sharing these concerns with us. We want Astound customers to be fully satisfied with their experience, and that includes tools like the Astound Mobile app and our website. Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Screenshots of any errors you are seeing will also be helpful to our troubleshooting. Thank you for being a valued Astound customer! -Jackie

Piece of junk

“Something Went Wrong. We’re working to fix the problem! Try again” will welcome you the day after you install the app. Try again does nothing and is the only option offered by the app. The generic message is a lie - they don’t work on it and don’t even know about the problem, or they don’t care. You can get around it by reinstalling the app but it will come back in a day or two.
What a piece of work. I don’t recall the last time I saw such a bad app, if ever. Don’t waste your time and stay away from it. You’ll save yourself from a major annoyance and will not lose anything. You can login to the website and get access to the same 2 features that actually work. Nothing else works on either side and not even technical support can make any changes to the service settings.

Krang13

8 months ago

Response from developer

Hello, Krang13! Thank you for briging this concern to our attention. We are here to help! We need to ensure that the Astound Mobile app is working properly. Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for choosing Astound! -Jackie

We’re working to fix the problem?!

What a lame deception from a lousy app that looks like someone just decided to try software development and has failed badly!
The app doesn’t work at all!
It will work for a bit and provide you the most basic features which you have on the website and most of which don’t work anyway. Good luck changing any services as they will fail with the same “we don’t care and pretend to be aware” error message. Even customer support cannot enable any international or roaming services! The app is nothing more than a lame wrapper around HTML page on the same disappointing website and will fail to load it within a fay or two. Don’t hope for this error to be fixed as no one is working on it so you’re on your own. It would be easier if developers provided Logout button or clear app cache so the only thing to do is to delete the app and install it again, but be prepared to do so every 2-3 days until you get fed up and realize it doesn’t really bring any value aside from tracking amount of used data for each line with a ton of frustration. Then you can delete it for good and install a 3rd party app that does the same and works reliably and doesn’t require to reinstall it and login every few days even if developed by amateurs!

Krang13

8 months ago

This Guys Are Scammers

I don’t really understand how I F..king got to this trashy company! In the era of AI, they don’t know how to build an app! Unbelievable! I’m speechless!!!! Even in a 3* world country, they can do it better!

Caffe Scammy