Not loading to my iPad
Now it’s not loading, the last load was in April and it don’t have all of April. but it’s not loading n my iPad. I’m login to same account so it should have the same photos and videos. But other than that I love it.
Safe keep photos
I enjoy using
this app.
this app.
Lies that it’s free unlimited storage.
It’s only 5gb of storage for free. I found that out after I had to give them my phone and email. 5gb is not worth it. Why lie that it’s unlimited. Don’t bother with this app.
Lost everything
It was all going good—my photos were saved and my phone storage was clear—until one day I opened the app and everything was gone except for photos that I didn’t even ask to put in the app. Could be user error, but now I don’t have any of the precious memories I entrusted to this app. :/
Super performant app
I just love this photos app. Photos gallery is super smooth and can see all photos within few seconds
Old photos
I have never seen what I had stored but I am looking for something that I hope I can find
Photos Lost
This app is useful, but can be slow. A great help when changing devices. However, after the most recent update I lost everything and it will not backup my current photos. I contacted Asurion Support and I am still waiting on the issue to be resolved.
DOESNT work
My photo storage is full and the app won’t let me download anything
Great picture app
This app gives you many options with your photos, that’s why I love it
It doesnt work anymore
My files never back up anymore ! I have contacted assistance 10000 times and it’s always the same loop and troubleshoot with no results!
Update!
Fix please! Every time I close out and open again, I have to sign in!
No easy search option
It’s easy to upload photos. But, there is no easy way to search a specific time frame. Please add a search option because the current options are not easy or user friendly.
Disappointing.
The app takes forever to load, and then shuts down when you hit optimize. It takes 30 minutes for it to even open. The actual back-up is disappointing.
Not working.
What is going on with this app? Trying to open it but nothing, get stuck at its first screen, freezing for ever.
Useless!
I intended this to be SEPARATE from my photos app and instead it just loaded all photos without new getting a say in the matter. Now I have to delete HUNDREDS of photos I never wanted to be on here if I'm going to use it. More likely I'm just deleting the app and finding a better one that gives me a choice in what happens to MY pictures.
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Horrible.
This app is horrible. It crashes all the time, it is unreasonably SLOW, drains the battery quickly, and constantly pauses because the phone gets “too hot” (barely warm). I have been unable to successfully complete a full backup.
Can’t really do much with it
it takes so long to load, once the pictures show up they won’t save because they can’t load all the way and the app quits multiple times, i only have about a year backed up and it won’t even let me go back to april to save photos. this app is a joke
⚠️WARNING🚧NO HELP⚠️
I have lost my data. I had 1200 GB stored in the storage and overnight. It went down to 100 gig for last month. I’ve been trying to get a hold of somebody and get this rectified screaming red alert, letting people know emailing back-and-forth and you cannot reach these guys to save your life. God willing they read this review because this could be the most tragic storage debacle I’ve ever seen and i would say I’m shopping new insurance for my iPad Pro because of this app. You call 24 seven support you do not get these guys. You can’t reach them. They won’t return your e-mails, it is awful. The 24 seven crew they don’t know anything about the app. They can’t help you with anything so when your information shows up missing and you try to reach them for a month and to no avail, I’d say run for your lives. people do not use this app. If u want to work without a new
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Response from developer
Hi TRU_Pacman, We deeply regret that you are facing issues with the app. We looked this up and can confirm that we have sent a response to both your email addresses on 10/29/24 and 10/30/24. We remain committed to resolving your issue and have reached out today again. We request you to connect on photos-support@asurion.com so that we can work towards the resolution. Thank you and our apologies for all the inconvenience. Regards Asurion Photos Support
Photos
Disappointed the app just crashed and went blank. Can’t see anything!!!
The app is not working
It says I need to verify my account but it hasn’t sent me and email and it won’t let me see any of my pictures or upload anything
