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Mi favorito
App minor malfunction
Overall, the app has potential, and I would like to share a small suggestion that could help improve the user experience. Currently, when logging in, the initial screen seems to have a minor display issue, as some of the options appear expanded or improperly formatted, making them a little difficult to read. Adjusting the layout to ensure the options are displayed clearly and fit properly on the screen would make navigation smoother and more user-friendly. This is simply a suggestion for improvement, as addressing this minor issue could make an already useful app even better!
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Cannot update app
-3
QR Code
Since the last maintenance, my app is not scanning the QR codes of the business I visit. It asks to enter it manually, but it is not working that way either.
Good
Me celebran el cumpleaños, 100 de 10
Privacidad
Asunto: Sugerencia ATH Movil
Hola equipo de Evertec. Sugiero que permitan a las cuentas personales usar un nombre de usuario o alias en lugar de obligarnos a dar el numero de telefono para recibir pagos. Esto es muy importante por motivos de privacidad y seguridad ante desconocidos. Gracias.
Hola equipo de Evertec. Sugiero que permitan a las cuentas personales usar un nombre de usuario o alias en lugar de obligarnos a dar el numero de telefono para recibir pagos. Esto es muy importante por motivos de privacidad y seguridad ante desconocidos. Gracias.
Security shouldn’t come at the expense of usability
Every time you change devices, using ATH Móvil becomes an ordeal. The amount of verification required is excessive, and even after following every step, there’s no guarantee you’ll regain access to your account.
The app is meant to make sending and receiving money easier, not create unnecessary obstacles for legitimate users. Please simplify the account recovery and device change process. Right now, it’s one of the most frustrating banking apps I’ve ever used.
The app is meant to make sending and receiving money easier, not create unnecessary obstacles for legitimate users. Please simplify the account recovery and device change process. Right now, it’s one of the most frustrating banking apps I’ve ever used.
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App has a bug I believe
App been fine until it’s not making me send or receive money. Please fix it
Full of Errors
Last month, worked fine, nothing to write home about, 5 stars. Now? I cannot send money—there is always an error “Something went wrong! Try again later.” I kept trying again later. All of July I have 0 transaction history because I cannot send anything, terrible. Additionally, I cannot remove and re-attach the card I use because it is the only card on the account.
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ATH MÓVIL CRASHES
iOS 15.3 El App abre y se cierra rápidamente
Problemática
Cuando mas la necesitas, se tranca y te pide ingresar un código de verificación que nunca llega por texto. Tampoco provee alguna otra forma para ello, como enviarlo al email o llamada automatizada.
Más de 500
Deberían permitir enviar a 5 persona que uno escoja más de 500 diario
Worse banking app ever
Logging in the app is a pain. Will not accept your password and will ask to change the password but then won’t even accept your new password.
Trasferencia de dinero
Tengo problemas con la aplicación de Cokepay no me deja la aplicación cargar dinero para comprar y me envía a la aplicación de ATH Móvil
Terrible! horrible service
This is one of the most frustrating banking experiences anyone can ever receive. The app is always in maintenance at the worst possible times! Inconvenient so say the least.
Pago automático
Con el nuevo update no puedes elegir de que cuenta vas a pagar, simplemente te lo debita de la cuenta que tengas como principal. Eso se TIENE que corregir pq si uno no se da cuenta y tiene un dinero separado en esa cuenta para pagar otra cosa, te quedas sin fondos ya que el pago lo hace rápido y sin preguntar de que cuenta deseas pagar.
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BAD Customer Service
I love this app, but the lady who answered me was unprofessional for the way she handled communication. While her explanations were vague I had to ask her the next steps and she got mad because I didn’t ‘understood’. Her attitude said a lot about your priorities as a company.
Excelente
Excellent!!
Observación
Le hace falta más elegancia en la estética de la aplicación. Adicional, que otras instituciones financieras como Penfed se vincule a la aplicación.
not being able to log in
its a good app but seriously it doesn’t allow me to log in and its frustrating
