Useless
Response from developer
Hello and thank you for sharing all of your concerns. We are sorry to hear that you do not find the business mobile app helpful. We will be sure to share your feedback with the Digital Team as we are always looking for ways to enhance the mobile banking experience. Have a great day! -Renee
This app and website is making me change banks
Response from developer
Hello and thank you for your review. We are sorry to hear that you feel as though the app does not work to the best of it's ability. We would love to hear your feedback on any new enhancements that could be made available to customers to increase functionality. We apologize if your online banking experience has caused you any inconveniences. Thank you and have a great day! -Renee
Obvious developers don’t use there own bank and app
I would make it a requirement whoever develops your app, uses your bank and your mobile banking app, this way they would take it seriously-
1-Removing money From one account to another, we need to be able to have “a memo or note “ for a reason why .
2-we need to be able to click on a credit card transaction and make a “memo or note “. For example of a Business owner is trying to expense an item have a drop down field “ food and entertainment”, travel exp food , gas , car repair .I need to make it simple when we export things into quickbooks”
3-Get rid of this three factor authentication stuff, this makes it difficult to log into websites and connect your business account With budgeting tool
4-for goodness sake, be able to reset your password after 90 days inside the app and not have to go to a browser !!
5-Also, for goodness sake, please let us know, or Password will be expiring in 5 days for example and NOT all of a sudden expire and be traveling and have bad internet and have to log into a browser and have to reset password
Response from developer
Hello and thank you for the review. We greatly appreciate all of your feedback shared here as we are always looking for ways to enhance the online banking experience for our customers. We will be sure to pass this feedback along to our Digital Team. Thank you and have a great day! -Renee
Bare bones app
Response from developer
Thank you sharing. We are sorry to hear of the challenges that you have faced when utilizing the business mobile app. We value your feedback and will be sure to pass this along to our Digital Team as we are always looking for areas to improve our mobile banking and provide enhancements. We apologize if these have caused you any inconvenience. Thank you and have a great day! -Renee
Below expectations
Response from developer
Hello, thank you for reaching out. We appreciate you sharing your concerns regarding the mobile app as we are always looking for suggestions to enhance the mobile banking experience. We apologize for any inconveniences that these issues may have caused you. If you continue to experiences difficulties in the future, please reach out to our Customer Care Center at 1-800-990-4828 and a teammate will be happy to look into it further for you. Thank you and have a great day! -Renee
