Atlantic Union Bank Business User Reviews

Name: Atlantic Union Bank Business
Rating: 1.6 (36 reviews)

Atlantic Union Bank Business

Atlantic Union Bank

💰 Finance

Top reviews

Most Recent Highest Rated Lowest Rated

Useless

This app is useless. It can’t use FaceID so you have to type in a password. Hod help you if you’ve got an actual random generated safe password that you haven’t memorized because you can’t paste either! Also, you cannot link accounts. This shows your balance and that’s it. Absolutely useless.

RetroFit2000

3 years ago

Response from developer

Hello and thank you for sharing all of your concerns. We are sorry to hear that you do not find the business mobile app helpful. We will be sure to share your feedback with the Digital Team as we are always looking for ways to enhance the mobile banking experience. Have a great day! -Renee

This app and website is making me change banks

Works poorly and cant do much inside the app. Website on computer browser also works very poorly.

magrelarose

3 years ago

Response from developer

Hello and thank you for your review. We are sorry to hear that you feel as though the app does not work to the best of it's ability. We would love to hear your feedback on any new enhancements that could be made available to customers to increase functionality. We apologize if your online banking experience has caused you any inconveniences. Thank you and have a great day! -Renee

Obvious developers don’t use there own bank and app

Hello ,
I would make it a requirement whoever develops your app, uses your bank and your mobile banking app, this way they would take it seriously-
1-Removing money From one account to another, we need to be able to have “a memo or note “ for a reason why .
2-we need to be able to click on a credit card transaction and make a “memo or note “. For example of a Business owner is trying to expense an item have a drop down field “ food and entertainment”, travel exp food , gas , car repair .I need to make it simple when we export things into quickbooks”
3-Get rid of this three factor authentication stuff, this makes it difficult to log into websites and connect your business account With budgeting tool
4-for goodness sake, be able to reset your password after 90 days inside the app and not have to go to a browser !!
5-Also, for goodness sake, please let us know, or Password will be expiring in 5 days for example and NOT all of a sudden expire and be traveling and have bad internet and have to log into a browser and have to reset password

VisaVince

3 years ago

Response from developer

Hello and thank you for the review. We greatly appreciate all of your feedback shared here as we are always looking for ways to enhance the online banking experience for our customers. We will be sure to pass this feedback along to our Digital Team. Thank you and have a great day! -Renee

Bare bones app

This app is such a complete shell of an experience in comparison to even just the standard customer banking app. Can’t transfer between accounts unless it’s a business account, can’t Zelle people, can even sign in with touch or Face ID like the standard app. Truly a poor app and I truly hope it changes.

bpbarn

3 years ago

Response from developer

Thank you sharing. We are sorry to hear of the challenges that you have faced when utilizing the business mobile app. We value your feedback and will be sure to pass this along to our Digital Team as we are always looking for areas to improve our mobile banking and provide enhancements. We apologize if these have caused you any inconvenience. Thank you and have a great day! -Renee

Below expectations

The mobile deposit feature is terrible. It takes multiple attempts/photos for the deposit to be accepted. There is no Face ID for log in. You can see your balance, that’s about it.

Frequent Wawaer

3 years ago

Response from developer

Hello, thank you for reaching out. We appreciate you sharing your concerns regarding the mobile app as we are always looking for suggestions to enhance the mobile banking experience. We apologize for any inconveniences that these issues may have caused you. If you continue to experiences difficulties in the future, please reach out to our Customer Care Center at 1-800-990-4828 and a teammate will be happy to look into it further for you. Thank you and have a great day! -Renee

Works Better Now

Has improved and doesn’t cause any issues now.

ClintfromVA

4 years ago

Response from developer

Hello, Thank you for sharing and we are happy to hear that you feel as though the app has improved. As we are always looking for ways to enhance our mobile app, please let us know if you have any specific feedback that will help us gain a 5 star review. This can be done by calling our Customer Care Center at 1-800-990-4828. Thank you and have a great day! -Renee

The Worst Application

By far one of the worst applications to log into. This app never remembers your login and password and I have had to call customer service (waiting 30-45 minutes on the phone each time) to get logged back into at least 5 times in the past 6 months. I’ve had the same user and password every time.

Jimmy Budd

4 years ago

Response from developer

Hi Jimmy! Thank you for sharing your concerns and we are sorry to hear that you have been experiencing these challenges. The app should be saving your company ID and the username if selecting the save option. We are also sorry to hear that you have to remain on hold for 30-45 minutes with our Customer Care Center to have this issue resolved. In the future, if you are conveniently located near a branch, a branch teammate could reach out to Business Online Banking for you and hopefully minimize your wait time and to research the issue you are experiencing further. We apologize for any inconvenience this has caused you and will share your feedback with our Digital Team. Thanks Renee!

Terrible

This app is so unreliable it’s sad. Cannot believe you guys haven’t created something better. Don’t bother with trying to use it for deposits. It doesn’t recognize the back of checks about 90% of the time. Such a waste!

Playnmom

4 years ago

Response from developer

Hello, we appreciate you sharing your feedback and are sorry to hear about your experiences with the app, specifically the mobile check deposit. Please call our Customer Care Center at 1-800-990-4828 so that a teammate can help with best practices for mobile deposit and to see if there is any technical issue they can help resolve. Thanks! - Leah

Absolute joke

Spend some money and fix your app. Terrible interface and the most user unfriendly app I’ve ever used. Makes me want to switch banks.

RadJad'saDad

5 years ago

Response from developer

Hello, we appreciate you reaching out and are sorry to hear about your experience with our app. We would love to get more details from you on this so that we can see how we can improve. Please send an email to Customer.Advocate@AtlanticUnionBank.com and reference this review so that we can chat. Thanks! - Leah

Awful

This app is extremely frustrating to use. I can never log onto it. I have my OD and username saved so I don’t have to enter it every time and at least once a week I can’t get past this page because it not the “correct” log in info when just the day before it worked fine. They desperately need to fix this AND add up-to-date features to make it easier for online banking.

I am tempted to completely switch banks because of this issue.
This bank is stuck in the 80’s

dlb7353

6 years ago

Response from developer

Hello, thank you for reaching out to share this feedback. We would appreciate having an opportunity to chat with you more to help resolve this. Please send us an email at Customer.Advocate@AtlanticUnionBank.com and reference this app store review so that we can look into this for you. We look forward to hearing from you! - Leah

Terrible

It used to have Face ID but now doesn’t. Also, depositing checks is impossible. In time of COVID, we’d prefer not to go to the bank. But it never recognizes the endorsement. I’ve been working with their tech support and customer advocate team for 5 MONTHS (since May, it is now October) and still no resolution. It’s pretty unprofessional that this product is ignored, when we need it now more than ever.

DJ0922

6 years ago

Can’t choose zero

One of the most frustrating banking applications I’ve ever used. Horrible setup, freezes or closes out more times than I can count. Finally, does not allow for featured searches. Will not acknowledge ANY checks. They are in print, CLEAR AS DAY and it says nothing has been endorsed. What’s the point of having an application for banking when you can’t DO any banking on it?

Katia1101

6 years ago

Remedial App. Sad

This app is ridiculously basic. You really can’t execute any online banking functionalities. It doesn’t show you a running balance with each entry. No touch id functionality. Just remedial. I truly regret they bought my old bank, access national. I have lost so much functionality.

FinInfGrp

6 years ago

Need FaceID functionality

I’d like to see this app integrate TouchID or FaceID for ease of use. Also low quality of info on the transactions and balance info as transactions are cleared.

SantaBaby83

7 years ago

Major garbage

I don’t have enough space to write all the issues.

Citadel man

7 years ago

Chief Financial Officer, UEC Electronics

App works well. Once set up and login info saved, the 2-step authentication works well. The app is fast and accurate on an iPhone.

Pellarini

7 years ago

Poor app

No fingerprint login. Every time when you login. It will mandatory send you text, which is annoying when you using same phone every time. Their personal side banking app, is 1000 times before. However, they don’t let you login on your business account thru personal banking. Poorly thought app and User interface for online login.

Unknown 70