Terrible app and customer service
ADT is this app are terrible. I get no notifications through this system. My cameras used to decide when they want to work and when they don’t. Now they just don’t work at all. Calling adt is like pulling teeth to get them to do something. What a waste of money.
Disappearance of Cameras
Cameras have disappeared and are no where in sight, but ADT is still collecting money. Service will be cancel so ADT can “SEE IT!”
App Not Working
App will not load. Cameras seem to be working on regular monitor.
Tech support
Excellent technical support.
Pathetic junk app
If I had to rely on this I would not get ADT. It’s junk - lousy screen captures, phone gets hot, slow loading, unwieldy and not user friendly. For as much as we pay every month we should have the latest tech, instead we have that of the dial up era.
Horrible service
You’ll be calling for days tryna get this to work
Horrible
This app needs some major patches and updates. Takes way to long to load up on the phone and such a pain to go through playbacks. ATVVision and ADT need to get to it already.
Terrible
Does not work more than it works if you call Adt or Adp whoever they are and they give you the runaround and you run around and you run around and then you finally get mad at him and yell at him and they finally sent somebody out and and they start working right and it finally starts working and they have no idea why then it quit working and you can’t get it working and then you just hate because it’s such a hassle and the people that they have on the phone don’t know what they’re doing and most of guys that come out here you have to get a couple of money to get them to do it I’d never buy Adt and I’d never buy tv stuff again. Yeah I think it’s 18 ATV.
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No Motion Alert
The purpose of going with ADT and ATVision was their ability to monitor my property in real time and to be alerted of any exterior movement. As of September 3, 2024 I stopped getting alerts. After 5 visits by ADT Services they determined that they needed to replace the ATVision box and it could take 3-4 weeks of no coverage.. completely unacceptable. After they returned with the new box they still couldn’t get it to work. When the ADT Tech was on the phone with ATVision and several attempts, the ATVision tech it looks like we are having a software issue… I said are you asking or are you telling me that there is a software issue?? He then tells us to the surprise of ADT tech that there is a software issue and they are aware of it but do not have a fix. So after 5 visits, replacing hardware and countless hours on the phone it was determined they don’t have any idea to help. So I am paying for services that ADT and ATVision can’t provide or support. I will be canceling this agreement.
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More the horrible!!
I have MULTIPLE cheap $250 four-8 channel security systems that watch over storages that work soooooooo much better then this. I literally can not say 1 good thing about this system flawed in every aspect
Horrific Security App for ADT Dome Cameras
The ADT company should be ashamed to use this App for your home security dome camera monitoring. The playback does not work most times, the app is very slow to launch, slow to play the video back, you have to launch the app multiple times just to get the video to actually be seen. The app has not been updated in over a year, it’s very slow, it doesn’t have a means for motion activated searches, I can’t believe this is the App ADT uses for their dome cameras! How is this current with the current security environment? Is this even regulated by federal laws??? horrible app! Shameful bad app.
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Stay away from ATV products.
I got an ATV recording system through ADT who set it up. While not entirely intuitive to set up, ADT got it done after 2 try’s. A few months I got a new phone and now no longer get motion notices. The support line was called and I was informed that there is no solution and that the app needs to be updated. Called again 6 months later after having someone show up at my house in the middle of the night with no alert other than my dog. Was told at that time that they know about the problem and don’t have a solution. No date or expected fix. ATV isn’t interested in supporting their products. Look elsewhere for your security needs.
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Wow
First day using ATV cameras from ADT. The whole point of all that $$$ and time was to get security notifications and playback events of interest. The playback function appears to be completely unusable. No notifications whatsoever. App settings are non-existent. Cameras are so-so at best. Wow!! Just wow. If this is what I have to work with I am seriously considering having them come back out and remove all this stuff. This is subpar (I’m being generous) and unacceptable.
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Useless
This app is useless, it crashes any time you try to scan the QR code. There is not other way to connect/ login to the system remotely within the app.
Awful
In this day and time security is a must and this app is slow someone could have already gotten into your home and this app would be spinning to connect please fix this app. If the app designers have read any of those reviews then maybe they would think, “ WE HAVE A PROBLEM”!
Not the best
The Ap is slow and very much behind the current times. Your Ap does not even have a basic motion notice built in. Why are you not improving the ap with the current times? This AP is horrible for a security camera play back Ap, the search features are not consistent, the Ap is very sluggish, and the playback quality is poor.
It runs like it is from the 1990’s. Why are you not making enhancements to keep up with technology?
Shame on ADT for using this AP.
It runs like it is from the 1990’s. Why are you not making enhancements to keep up with technology?
Shame on ADT for using this AP.
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Freezing up
Why dose it freeze on the app. You opening it up and it wants to freeze on my iPhone 12 Pro Max. Can u please fix this problem
Never loads cameras
Pointless app since it never works.
Would like to get what we pay for
We pay every month so that our property can be safe. If we can’t see our cameras when we are away, how can we trust the system?
No longer working
Since the update the app will not find out cameras. This only happens on my iPhone 11 and not my husbands iPhone 10. What’s the point in having an app if you can’t use it to see the cameras?
