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Brivo Access

Brivo Access

by Brivo Inc.

2 ratings
63 reviews
🔧 Utilities
💼 Business
Free

Details

Released
May 1, 2015
Updated
October 20, 2026

Features

Developer

Brivo Inc.
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Brivo Access screenshot #1 for iPhone
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About

Manage your Brivo access control and video surveillance system from your smartphone. Control devices, manage users and credentials, monitor events in real-time, and view recorded video for enhanced security and operational flexibility.

✓Manage users and credentials
✓Review events and recorded video
✓Unlock or secure doors remotely
✓Real-time event monitoring
✓Integrate device control
Show original description

What users say about Brivo Access

Reviews of Brivo Access are mostly negative: the Utilities app is rated 3.0/5 from 2 App Store ratings. What users like most: convenient mobile management, live video feature. Top complaints: app doesn't work, barely usable. Summarized from real user reviews.

Positive things

  • 👍Convenient mobile management
  • 👍Live video feature
  • 👍"Stay Signed In" functionality
  • 👍Larger video player on iPad
  • 👍Faster access to logs/controls on iPad

Negative things

  • 🐛App doesn't work
  • 🐛Barely usable
  • 🐛Things don't fit on screen
  • 🐛Things flash and disappear
  • 🐛Can't access items
  • 🐛Can't view complete website on mobile
  • 🐛No audio alerts
  • 🐛Failed access panel communication
  • 🐛Can't see lock/unlock state without clicking
  • 🐛Redesigned UI is harder to distinguish fields
  • 🐛Signs out constantly
  • 🐛App won't refresh on its own
  • 🐛Horrible UI design
  • 🐛Must swipe through all sites
  • 🐛Starts at beginning of series every time app reopens
  • 🐛No alerts on Apple Watch
  • 🐛Takes forever to sign in/kicks out
  • 🐛Very limited functionality
  • 🐛Lockdown menu item not functional
  • 🐛Horrible customer service
  • 🐛App crashes repeatedly
  • 🐛Users should not have to login every time
  • 🐛No longer works
  • 🐛Nothing works after update
  • 🐛Glitches prevent seeing door activity
  • 🐛Latest version broken
  • 🐛Activity tab will not load
  • 🐛Doors will not unlock
  • 🐛Mobile app simply doesn't work
  • 🐛Keeps locking up on loading activity screen
  • 🐛Poor design, constantly fails
  • 🐛Remote mobile lock/unlock not working
  • 🐛App has not worked for a very long time
  • 🐛App is no longer responding
  • 🐛Crashes all the time in activity mode
  • 🐛Won't stay open, crashes
  • 🐛Can't control access by date range
  • 🐛Tech support hung up
  • 🐛Logins no longer save
  • 🐛Lost Face ID capability
  • 🐛Doesn't show names before update
  • 🐛Won't show all activity correctly
  • 🐛App doesn't update day until late
  • 🐛Cannot connect to server
  • 🐛Can't see who used the door
  • 🐛Constant outages
  • 🐛Not displaying unlock info with person
  • 🐛Unable to add/edit credentials/groups
  • 🐛Inability to add/send Brivo Mobile Pass
  • 🐛App says can't connect to server
  • 🐛Won't show who is entering/using cards/passes
  • 🐛Can't see names on who enters/exits
  • 🐛Most of the time it does not display names
  • 🐛Not seeing who swipes a door makes it useless
  • 🐛Opening doors through the app is painful
  • 🐛App never unlocks doors
  • 🐛Deletes login information on update
  • 🐛Crashes after login
  • 🐛Hate having to enter credentials every time
See all reviews

What's New in Brivo Access

3.10.0

October 20, 2026

• Liquid Glass support. • Firmware updates for Online locks. • General bug fixes and performance improvements. Yours Brivo

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User reviews

Most RecentHighest RatedLowest Rated

Features

Overall the app is great and easy to use. I wish they would add specific dates and times for open and close like they have on the website
🐓🐓🎯🦁

Impossible to use

The app doesn’t work. App support is unresponsive
--Nickname-Nickname-

Barely usable

At this point can’t access items. Things don’t fit on screen. Even on my laptop I’m gaming issues. Things flash up and then disappear so you can’t click on them making me unable to do what I have to do. They need to get a fix and quick or we will be looking into something else that’s more user friendly.
Show more
NNygirl0911

Terrible!

Can see users, but fail to allow any modifications. On the PC it works fine. Even when going thru Chrome on the IPhone, can’t view the complete website.
N8NorCal 8

No puedo abrir sesión

No funciona
EEDLJr.
See 58 more reviews

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User experience

🐞

Reported Bugs

58 issues

App doesn't work

Bug

Things flash up and disappear

Bug

Can't access items

Bug

Can't view complete website on iPhone

Bug

No audio alerts

Bug

Failed access panel communication

Bug

Can no longer see lock/unlock state without clicking

Bug

App signs out constantly

Bug

App won't refresh on its own

Bug

Must swipe through all sites to get to one alphabetically later

Bug

App starts at the beginning of the series alphabetically every time it reopens

Bug

App does not send alerts to Apple Watch

Bug

Takes forever to sign in and sometimes won't sign in, plus it'll kick you out

Bug

Lockdown menu item is there but it's not functional

Bug

App crashes repeatedly trying to get to doors section

Bug

App will not save login

Bug

Users should not have to login every time

Bug

App stopped working weeks ago

Bug

Nothing in the app works after updating

Bug

Nothing on the app works

Bug

Glitches so I can see door activity

Bug

Latest version will not load activity

Bug

Activity will not load and the user view is all wonky

Bug

When I log in, it doesn’t connect at all

Bug

Latest version (Jan ‘22) is completely unusable

Bug

Activity tab will not load

Bug

Doors will not unlock through app

Bug

Mobile app simply doesn’t work

Bug

App keeps locking up on the loading activity screen

Bug

App constantly fails

Bug

Remote mobile lock/unlock not working

Bug

App has not worked for a very long time

Bug

App is no longer responding

Bug

Crashes all the time in activity mode

Bug

App crashes while trying to access our site

Bug

Can’t use at all

Bug

Cannot control access by date range

Bug

Logins no longer save

Bug

Lost the face ID capability

Bug

Doesn’t show names before the update

Bug

Won’t show all activity correctly

Bug

App doesn’t update the day till 8 at night

Bug

Always says cannot connect to the server

Bug

Can’t see who used the door, just that someone used it

Bug

Constant outages to their systems

Bug

Not displaying unlock information with associated person (only door)

Bug

Unable to add/edit credentials/groups as the information does not load on the user

Bug

Inability to add or send a Brivo Mobile Pass to a user

Bug

App says can’t connect to server since the update

Bug

Won’t show who is entering or using their cards or Brivo passes

Bug

Can’t see names on who enters and exits gate

Bug

Most of the time now it does not display names

Bug

Not seeing who swipes a door makes it useless

Bug

Opening doors through the app is so painful now

Bug

When logged in it never unlocks doors

Bug

Deletes login information on an update

Bug

Crashes after login

Bug

Still crashes even after fresh installation

Bug
✨

Requested Features

9 requests

Get this on Apple Watch

Feature

Allow user to save username and password

Feature

Use iPhone 6 fingerprint scanner for faster access

Feature

Add PIN or TouchID for faster access

Feature

Bring back ability for admins to see PIN

Feature

Add audio alerts

Feature

Improve UI for easier site navigation

Feature

Add dark mode option

Feature

Add advanced analytics dashboard

Feature

FAQ

What does the Brivo Access app do?

The Brivo Access app extends your Brivo access control and video surveillance experience to your smartphone. It allows administrators to manage users and credentials, monitor events in real-time, view recorded video, and remotely control doors.

What are the key features of the Brivo Access app?

Key features include managing users and credentials, reviewing events and recorded video, remotely unlocking or securing doors, and responding to emergency situations. It integrates device control and real-time event monitoring into a single application.

Is the Brivo Access app free to use?

The Brivo Access mobile app requires an active subscription to Brivo Access. An additional active video subscription with a compatible platform is also needed to activate mobile video surveillance features.

What are the system requirements for the Brivo Access app?

The Brivo Access mobile application for iOS requires an active subscription to Brivo Access. To utilize mobile video surveillance, an active video subscription with a compatible platform is also necessary.

Who is the target audience for the Brivo Access app?

This app is designed for administrators of Brivo access control and video surveillance systems. It provides them with operational flexibility and ease of use for managing their security systems remotely via their smartphone.