Impossible to use
The app doesn’t work. App support is unresponsive
Barely usable
At this point can’t access items. Things don’t fit on screen. Even on my laptop I’m gaming issues. Things flash up and then disappear so you can’t click on them making me unable to do what I have to do. They need to get a fix and quick or we will be looking into something else that’s more user friendly.
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Terrible!
Can see users, but fail to allow any modifications. On the PC it works fine. Even when going thru Chrome on the IPhone, can’t view the complete website.
No puedo abrir sesión
No funciona
Updates are making it worse, not better
App does not work properly on mobile devices. Screen size does not adjust. Most functions/pages do not load. Old account config site is much better-do not disable it! Why hide PINs from admins? We should have the ability to easily look up a PIN if the user forgot it. To reassign a PIN every time someone forgets is not realistic and adds many unnecessary steps. Please bring back the ability for admins to see the PIN.
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Latest update
Since the latest update, it comes up with an error failed to load user when you click on one. Please fix this issue as it is very important to be able to get access to the users.
Goes in circles
Logs in and goes back to the log screen.
Works OK. No audio alerts
Overall the app is OK. However, it is baffling that an app like this would not offer audio alerts.
Failed Access panel communication failure
Anybody else getting this alert at random times throughout the day? Sounds like the access panel doesn’t communicate with their servers at times. When that happens people get a failed message and are not able to get the doors to unlock. Usually the problem goes away in a matter of a minute or two, but that is a long time when you’re standing outside a door unable to get in.
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The update is MUCH better.
Granted the mobile app has limited functionality compared to the web UI, the mobile app update it leaps and bounds better than its predecessor. The drop down menu makes it easy to locate a campus rather than the poorly designed swipe method (which always started at “A”) previously in place.
I do agree, the admin should be able to see the PIN. A few other features would be great for the next update, but this is far better than it was.
I do agree, the admin should be able to see the PIN. A few other features would be great for the next update, but this is far better than it was.
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Brivo Access Update
The Brivo Access update is terrible. Can no longer see the state of lock or unlock without actually clicking on the door. This is a pain. The app was redone to remove colors and icons which makes it more difficult to distinguish fields. It’s hard to know why these changes were made. 🤬
Most Recent IPhone Update made killed important feature
Lost ability to see actual pins as admin in most recent update. Was one of the features that we used daily to verify codes when needed on the fly.
New update is terrible
If you can avoid the new update, do so.
Poor performance
Signs me out constantly even though I’ve selected the option to keep me signed in. App won’t refresh on its own and I have to constantly close it out and reopen the app to get it to refresh.
App is horrible to navigate.
While the app inherently does what is required, it is horribly designed with regard to its User Interface.
As of this writing (July ‘23), having multiple sites, you must swipe through every site to get to a site that is alphabetically later in the series. If that weren’t bad enough, every time you reopen the app, you start at the beginning of the series alphabetically.
Being able to scroll through a list of sites FIRST, then selecting the site revealing it’s access points and events would resolve both issues while being a much more user friendly interface.
Presently, the UI alone makes it a 1 star app.
As of this writing (July ‘23), having multiple sites, you must swipe through every site to get to a site that is alphabetically later in the series. If that weren’t bad enough, every time you reopen the app, you start at the beginning of the series alphabetically.
Being able to scroll through a list of sites FIRST, then selecting the site revealing it’s access points and events would resolve both issues while being a much more user friendly interface.
Presently, the UI alone makes it a 1 star app.
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Doesn’t work with watch
I upgraded our offices from Doorbird. This app does not send alerts to your apple watch. So if you don’t have your phone on you, you don’t know someone is at the door.
Needs a lot of improvement
Takes forever to sign in and sometimes won’t sign in, plus it’ll kick you out of it, so then it takes forever again to sign back in. Inconvenient
Very limited functionality
The app is ok to see events or manage a user but there’s no ability to change or view a group’s schedule. The Lockdown menu item is there but it’s not functional. I hope the app gets improved!
Horrible customer service
Customer service is terrible, they keep hanging up on me while I’m on hold, wasted hours and hours trying to set up my site. Never going to use brivo again. Waste of time and money.
App will not save login
Even though I am clicking the save login button at the login screen every time I close the app and reopen it prompts me for the credentials and again. Incredibly frustrating and unbelievable they haven’t fix this bug.
