Won’t link my reservation, cannot book any activities
We are paying to stay at a resort where we cannot book anything because of this terrible app. To book any activities, resaurants, order food, etc you must you the app. The app won’t link our reservation and keeps saying it’s already claimed. The dates we are staying up in the app, but it won’t let us book a single activity or reservation because it keeps asking us to “link our reservation”, but when I put in our information, it says “reservation already claimed”. This has resulted in us being unable to book anything and having to ask to be added to waitlists for everything. There are multiple reviews for this EXACT problem. It’s ridiculous to have people be unable to participate in activities because of a malfunctioning app, especially as is a documented & reoccurring issue. I tried calling Aulani help, but they had no solutions. The only work around is to try to get on the website and book things, which is super glitchy as well.
Show more
Wasn’t helpful at all
App is pointless. Since you can book dinner & events well in advance, I believe over a month, all reservations except 1 were full by the time we had a chance to download the app. We were told by staff we would have the best luck booking all reservations in person, which we did. So what is the point of the app? To tell me all about the events that are full? Also, the food order ahead feature only worked once and the 1 event we were able to schedule was cancelled last min.
Show more
App is not useful
This app needs help - the reservations need a waitlist function instead of just selling out instantly. They should also either only let each person reserve a certain amount of activities per visit or charge a small amount to reserve in advance so people don’t just hog reservations and then cancel them when they actually know what they are doing
Also the activities should filter based on what is available instead of having to click into each one just to find out it’s not available.
Awful organization
Also the activities should filter based on what is available instead of having to click into each one just to find out it’s not available.
Awful organization
Show more
Response from developer
Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. You can send us a message in the app by going to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form.
App freezes
Disney can do better they direct you to the app for everything yet it gets stuck which requires relaunching. Adding guests isn’t any better. We gave up and called customer service. As a company if you are going to make the app the primary way to interface then fix it!!!
Terrible
I don’t write reviews but the app is terrible. I was unable to link my reservation and it required very personal information for my family to be input. No thank you Disney.
No breakfast ordering
No breakfast available for ordering online. There’s always a breakfast rush,so why isn’t breakfast available on this thing?
Not the same feel as the Disneyland app. It’s like a jr developer made this thing, while the Disneyland app has the full corporate backing of Walt Disney company.
Not the same feel as the Disneyland app. It’s like a jr developer made this thing, while the Disneyland app has the full corporate backing of Walt Disney company.
Useless.
Useless app. Not all times are listed. Events are outdated. Tons of errors. Most of all links to the website. What’s the point of this app?!
Almost useful
I don’t understand why I had to call reservations to have them manually add my reserved activities to my schedule and why I couldn’t book them all in the same experience. And when I use the app to unlock my door it stops my headphones and transfers my audiobook audio to my phone audio.
Doesn’t support large text
Not sure who’s been testing this app, but accessibility support for large text doesn’t work.
With text set to large, you cannot complete retrieval of your reservation because the buttons end up off screen for selecting the date.
I had to force quit the app and go ti settings, set my text to (very hard to read) small text, open the app, retrieve the reservation, go back to settings and set my text size back to my normal choice.
With text set to large, you cannot complete retrieval of your reservation because the buttons end up off screen for selecting the date.
I had to force quit the app and go ti settings, set my text to (very hard to read) small text, open the app, retrieve the reservation, go back to settings and set my text size back to my normal choice.
Show more
Works great, but needs Apple Watch support
This app works great but it needs the Apple Watch for unlocking rooms and the abilities of the cards. I have the Series 3. Please add support.
Great app
The app is improving , many new features are implemented , it will be great if the app can have the photo pass feature
Helped daily
Helped make our plans daily
It’s ok
This app is tough to get working because it doesn’t fully integrate with the rest of the Disney application.
Once you get it going, you can’t do some useful things like online ordering for one of the restaurants seen your agenda and seeing your bill. Keep improving and better integration with the regular Disney World application would be helpful
Once you get it going, you can’t do some useful things like online ordering for one of the restaurants seen your agenda and seeing your bill. Keep improving and better integration with the regular Disney World application would be helpful
Show more
Schedule info
Great to know character schedules!
Doesn’t work
Can’t load my reservation. Adding the date of your reservation is required and it just freezes on that page. App doesn’t work at all.
Helpful and User Friendly
The app was easy to use and nice to look at. We found the daily schedule, dining reservations, and character and activity schedules helpful in planning our day.
Not working properly
When entering the checkin date, the app freezes.
バグ修正してほしい！
マカヒキの予約をしたいのでアプリを入れたが、
名前や電話番号を入力する画面までいくと、
キーボードが強制的に引っ込んでしまう、、
そのため入力ができない。
コピペもできない。
一番大事なことができないので本当に修正してほしい。
試しにiPadや違うiPhoneでもやってみたが、同じようにキーボードが強制的に引っ込んでしまう。
今すぐ修正お願いします！！
名前や電話番号を入力する画面までいくと、
キーボードが強制的に引っ込んでしまう、、
そのため入力ができない。
コピペもできない。
一番大事なことができないので本当に修正してほしい。
試しにiPadや違うiPhoneでもやってみたが、同じようにキーボードが強制的に引っ込んでしまう。
今すぐ修正お願いします！！
iPhone functionality issue
I downloaded this app and was able to sign in using my Disney account credentials. However when I tried to retrieve my reservation, I was defeated by the checkin date picker tool. On my iPhone, I could define the date, but there was no way to enter it for the retrieval form, and no way to back out of the picker. Would love to just enter my/dd/yyyy into that box!
Show more
Only 1 parent can link reservation
I tried to link my reservation and it says “it’s already been claimed”. Yes my wife linked it to her Disney account. I’m trying to do the same to me Disney account - we each obviously have our own phones. But oddly that’s not supported?! So I guess I won’t really use the app
