Won’t link my reservation, cannot book any activities
We are paying to stay at a resort where we cannot book anything because of this terrible app. To book any activities, resaurants, order food, etc you must you the app. The app won’t link our reservation and keeps saying it’s already claimed. The dates we are staying up in the app, but it won’t let us book a single activity or reservation because it keeps asking us to “link our reservation”, but when I put in our information, it says “reservation already claimed”. This has resulted in us being unable to book anything and having to ask to be added to waitlists for everything. There are multiple reviews for this EXACT problem. It’s ridiculous to have people be unable to participate in activities because of a malfunctioning app, especially as is a documented & reoccurring issue. I tried calling Aulani help, but they had no solutions. The only work around is to try to get on the website and book things, which is super glitchy as well.
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Wasn’t helpful at all
App is pointless. Since you can book dinner & events well in advance, I believe over a month, all reservations except 1 were full by the time we had a chance to download the app. We were told by staff we would have the best luck booking all reservations in person, which we did. So what is the point of the app? To tell me all about the events that are full? Also, the food order ahead feature only worked once and the 1 event we were able to schedule was cancelled last min.
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App is not useful
This app needs help - the reservations need a waitlist function instead of just selling out instantly. They should also either only let each person reserve a certain amount of activities per visit or charge a small amount to reserve in advance so people don’t just hog reservations and then cancel them when they actually know what they are doing
Also the activities should filter based on what is available instead of having to click into each one just to find out it’s not available.
Awful organization
Also the activities should filter based on what is available instead of having to click into each one just to find out it’s not available.
Awful organization
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Response from developer
Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. You can send us a message in the app by going to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form.
App freezes
Disney can do better they direct you to the app for everything yet it gets stuck which requires relaunching. Adding guests isn’t any better. We gave up and called customer service. As a company if you are going to make the app the primary way to interface then fix it!!!
Terrible
I don’t write reviews but the app is terrible. I was unable to link my reservation and it required very personal information for my family to be input. No thank you Disney.
