Solid app but the rewards program needs more value
The Atmos Rewards app works well — it’s clean and easy to use. The bigger issue is the program itself.
After the Alaska + Hawaiian merger, a lot of us expected stronger benefits. Right now it still feels light in a few key areas:
• Hotel benefits are weak. Transfer options are nice, but automatic status or upgrades with major chains (especially Hilton) would make a real difference.
• Lounge access is limited. Eight day passes on the Summit card isn’t enough to justify the high annual fee for many people.
• Mid-tier status (Silver/Gold) needs better everyday perks for regular flyers.
• The Summit credit card needs stronger exclusive benefits to match its $395 price.
The foundation is there. The app is fine. The program just needs more substance and better value if it wants members to stay engaged long-term.
After the Alaska + Hawaiian merger, a lot of us expected stronger benefits. Right now it still feels light in a few key areas:
• Hotel benefits are weak. Transfer options are nice, but automatic status or upgrades with major chains (especially Hilton) would make a real difference.
• Lounge access is limited. Eight day passes on the Summit card isn’t enough to justify the high annual fee for many people.
• Mid-tier status (Silver/Gold) needs better everyday perks for regular flyers.
• The Summit credit card needs stronger exclusive benefits to match its $395 price.
The foundation is there. The app is fine. The program just needs more substance and better value if it wants members to stay engaged long-term.
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Nothing works
Of course - Private equity ratio is up and they are board forcing bad decisions (like this faulty app) to distress the Alaska Air Group and make a case for PE to "save it". Liquidating companies one by one. No meals on 6 plus hour flight, app that doesn't work, points that didn't transfer from Alaska to Atmos. App just brings you back to
Browser and then browser suggests the app. PE is lending the company money for its bleeding revenue -
Due to board decisions. Another one about to bite the dust.
Browser and then browser suggests the app. PE is lending the company money for its bleeding revenue -
Due to board decisions. Another one about to bite the dust.
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Terrible
The app is not working at all. It won’t even let me login to see my account or points. I’m about to cancel my card and shut down my account.
Cannot log in
Log in and it never actually proceeds with logging me in and opening up the app
Train Wreck
OK, forgive the mixed-up metaphor but I didn’t want to title this Plane Crash. However, along with being an odd name that makes you go, “Huh?”, the ATMOS app has never gotten off the ground. I guess it’s tough to combine 2 airlines into one app while maintaining the original identities, but with the technology braintrust available in the Seattle area, one would think the ATMOS app would have had a smoother rollout. I’ve reset my password 5 times and it still stalls and won’t let me login. Worthless.
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