Don’t believe the fake reviews
Horrible rewards, horrible company
Nonexistent Rewards
If you’re choosing between airlines, do not go with Atmos/Alaska/Hawaiian or whatever they’re calling themselves today. I’ve flown 30 times this year with them. Had an issue, and they gave me the finger after waiting 68 minutes for a response. I miss the old Alaska. We are probably not going to be using them and only when we absolutely have to as a company.
Show more
Crashes all the time
Atmos really needs to invest in the IT infrastructure to make this work
Worst airline app ever
I genuinely don’t understand. How is this app so bad?!?. Did nobody study any other airline app that prioritizes ease of use and automated signin? Please fix. Or better yet scrap and go back to the Alaska app. Wow… just….wow.
Buggy
Even after a reinstall, one of the key functions - checking points activity - goes to an error message on the website. It’s a “sorry we’ve hit turbulence” message that has persisted for months.
Alaska Air App was great! Atmos not so good.
I’ve found this app to be difficult to use, particularly when deciphering the names of vendors for which you expect points for purchases. The app only identifies vendors as “Cartera.” I’ve had to contact Atmos to get credited for missing points. This was unnecessary when it was the Alaska app. Also, it’s difficult to find contact info to submit emails for all the details needed to search for missing points.
Show more
Very Confusing
What is the difference between this and the Alaska Airlines App and the credit card bank app. Just spent 15 minutes trying to find information and had to give up. It is very confusing. I expected it to show my credit card transactions like my Chase card does. Since the merger and the new name, everything about Alaska Airlines is a disappointment
Show more
Nosedive after Hawaiian merger
Requires time consuming login and doesn’t remember devices. Alaska’s IT went to Hades after acquiring Hawaiian. Sad!
Dysfunctional App
This app doesn’t show the 3 round trip flights I have purchased with Alaska Airlines.
There is no functioning format to add the flight confirmation codes into the app myself.
There is no functioning format to add the flight confirmation codes into the app myself.
Solid app but the rewards program needs more value
The Atmos Rewards app works well — it’s clean and easy to use. The bigger issue is the program itself.
After the Alaska + Hawaiian merger, a lot of us expected stronger benefits. Right now it still feels light in a few key areas:
• Hotel benefits are weak. Transfer options are nice, but automatic status or upgrades with major chains (especially Hilton) would make a real difference.
• Lounge access is limited. Eight day passes on the Summit card isn’t enough to justify the high annual fee for many people.
• Mid-tier status (Silver/Gold) needs better everyday perks for regular flyers.
• The Summit credit card needs stronger exclusive benefits to match its $395 price.
The foundation is there. The app is fine. The program just needs more substance and better value if it wants members to stay engaged long-term.
After the Alaska + Hawaiian merger, a lot of us expected stronger benefits. Right now it still feels light in a few key areas:
• Hotel benefits are weak. Transfer options are nice, but automatic status or upgrades with major chains (especially Hilton) would make a real difference.
• Lounge access is limited. Eight day passes on the Summit card isn’t enough to justify the high annual fee for many people.
• Mid-tier status (Silver/Gold) needs better everyday perks for regular flyers.
• The Summit credit card needs stronger exclusive benefits to match its $395 price.
The foundation is there. The app is fine. The program just needs more substance and better value if it wants members to stay engaged long-term.
Show more
Nothing works
Of course - Private equity ratio is up and they are board forcing bad decisions (like this faulty app) to distress the Alaska Air Group and make a case for PE to "save it". Liquidating companies one by one. No meals on 6 plus hour flight, app that doesn't work, points that didn't transfer from Alaska to Atmos. App just brings you back to
Browser and then browser suggests the app. PE is lending the company money for its bleeding revenue -
Due to board decisions. Another one about to bite the dust.
Browser and then browser suggests the app. PE is lending the company money for its bleeding revenue -
Due to board decisions. Another one about to bite the dust.
Show more
Terrible
The app is not working at all. It won’t even let me login to see my account or points. I’m about to cancel my card and shut down my account.
Cannot log in
Log in and it never actually proceeds with logging me in and opening up the app
Train Wreck
OK, forgive the mixed-up metaphor but I didn’t want to title this Plane Crash. However, along with being an odd name that makes you go, “Huh?”, the ATMOS app has never gotten off the ground. I guess it’s tough to combine 2 airlines into one app while maintaining the original identities, but with the technology braintrust available in the Seattle area, one would think the ATMOS app would have had a smoother rollout. I’ve reset my password 5 times and it still stalls and won’t let me login. Worthless.
Show more
Hello!? Is this on??
Plain and simple. Doesn’t work. Do better.
Sign in and then nothing but a blank page
This app seems to have a lot of issues that Alaska doesn’t seem to want to fix.
App doesn’t work
Can’t log in. App simply doesn’t work. Everyone has same problem
Useless
Atmos app constantly crashes — can’t even get past login!! Never had issues on Alaska app before it merged. Now it is useless. Wasted over two hours troubleshooting including clearing cache, deleting, reinstalling, etc and still does not work. So frustrating!
Hawaiian Air nightmare conversion
They loss my points in the conversion to Alaska Air, my password, my tickets!
Totally BROKEN
There’s no keyboard to use to log in. ZERO STARS NOT USEABLE.
