YESSSS
Excellent service
Easy to use but…
It’s neat & easy to use. I have had a couple of issues where the update displayed incorrectly.
Access codes
Amazing app but would love if they could ad a section to add gate codes etc for safe drop!
Pleasantly surprised
Amazing that a government app that actually works and is easy to navigate
Excellent
So easy to use and so much info in real time. Great app
Stop asking me for a review
Annoying. Asking for a review EVERYTIME I add an item to track. Besides that app works. Go away.
Tracking Information Could be More Useful
The tracking information provided by Australia Post seldom includes any details about the sender. It’s useful to know that something is on the way but it would be useful to know who it’s coming from. We use online parcel delivery regularly, to save a lot of running around.
Delivery times inconsistent
Very difficult to manage being home to receive delivery as the delivery date & times change frequently, come earlier or later than indicated. It comes down to effective operational management in locking in a set time & date with vehicle & driver, much like Coles & woolies do with home deliveries. We can’t be expected to be at home randomly when it suits AP. We work & have busy lifestyle. Yesterday i had a delivery without any communication or notice it was coming. I only noticed the driver on my Ring device replay when i got home. I didnt even know it was awaiting collection at the PO until i tracked down the order with the shop app & retailer. We shouldnt have to track down our deliveries as we already pay AP for this service which is ad hoc.
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Handy
It’s very handy like a handy
Poor package protection
I had shipped Pop Vinyls, all wrapped in bubble wrap and ended up being damaged with holes in my shipped products. The customer was furious and demanded a refund.
Extremely slow
The app starts quickly but takes over three minutes to load the data.
Disappointing
Worst service I’ve experienced. Tracking updates are never accurate, deadlines are pushed back several days past the original estimate. My package was only a five hour difference and they somehow managed to make it take a whole 7 days.
Is good
It works well
M.B.
I spoke highly of this service until today. The driver placed my parcel on top of pillar at the gate, then approached my front door, waited 2.8 seconds ONLY - he literally left front porch - took a photo, then my PARCEL as I was opening the front door and drove off like a maniac! I am SO UPSET No one stands or sits behind the front door and I have all this on TWO Security Cameras to prove this disrespectful behaviour!
I am most disappointed and I do hope my parcel is delivered tomorrow.
I was NOT NECESSARY to sign for this parcel and I wonder why the picture was taken by the driver!
I want to upload to FACEBOOK & give to ABC 4 Corners to bring this to light.
I am most disappointed and I do hope my parcel is delivered tomorrow.
I was NOT NECESSARY to sign for this parcel and I wonder why the picture was taken by the driver!
I want to upload to FACEBOOK & give to ABC 4 Corners to bring this to light.
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Fix your bugs
Maybe if this review didn’t pop up every time I try and add a tracking number I could have a better experience on the app.
Fix it
Fix the parcel locker address debacle
My second home
I’m on this app more than I spend time working. It’s a problem.
Customer service 3978
Clyde post office. I always find the staff very friendly and helpful.
Kept asking for review
Spammed me with review requests when I’m trying to use the platform for my business.
Excellent service
Quick prompt service !!
