Not supported
Well that was a waste of time as the app says it doesn’t support my health policy!!
Not Worthy of any stars.
Still cannot access the App.
In this day and age, why?
Was reported months ago. Worst app ever.
To quote:
We have contacted our IT Department to enquire about your case.
Our IT Department are still trying to analyse the root cause of this issue so they can fix this for you.
We’ll contact you as soon as our IT Department let us know your case has been resolved.
Seriously.
Hopeless.
In this day and age, why?
Was reported months ago. Worst app ever.
To quote:
We have contacted our IT Department to enquire about your case.
Our IT Department are still trying to analyse the root cause of this issue so they can fix this for you.
We’ll contact you as soon as our IT Department let us know your case has been resolved.
Seriously.
Hopeless.
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Digital card
Love the new digital card, straight into the wallet, so easy to use. Well done Australian Unity!
Go to the website
It is suppose to get better with age? Not this app a total waste funds that could be spent better on an app developer who knows what they are doing. Won’t even let me make a payment without going to the web site, just go to the website. Worst app ever.
Clumsy interface
I just joined Australian Unity from NIB based on your ethical stance, but this app is poor that I moved back during the cool down period. Is anyone in charge of quality control or an understanding of UX design this appears to be a web app rather than a native application app,
So disappointing that an ethical firm would not have higher standards. Please invest in consultants who more experience in apps. I joined to make a more ethical choice but can’t accept this app.
0/5
So disappointing that an ethical firm would not have higher standards. Please invest in consultants who more experience in apps. I joined to make a more ethical choice but can’t accept this app.
0/5
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IOS Policy not supported
When signing in on the app IOS (latest). I get the above message and have to sign in on the Aus Unity web page instead. Why?
Thanks so all should be informed of policy limits then.
Thanks so all should be informed of policy limits then.
Awaiting digital card for iOS users
UPDATE - AU now have the digital card as promised. Great job - one more star from me!
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I’m really impressed I received a call from AU after my first review disappointed they didn’t have a digital card available while other health funds did. Everything else in this app works really well. 5-stars from me when this functionality is turned on!
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I’m really impressed I received a call from AU after my first review disappointed they didn’t have a digital card available while other health funds did. Everything else in this app works really well. 5-stars from me when this functionality is turned on!
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Digital card
Love the digital card, so easy to use.
Won’t let me log in anymore
Want to add my digital card and the app is refusing to let me log in. Won’t recognise my Face ID and won’t let me log in with password even after resetting the app. Very disappointed.
App update not loading digital card
Seems an issue with the app update
Unable to now log in despite update to App being available through App Store
Unable to now log in despite update to App being available through App Store
Can’t sign in.
Was excited for the digital card but now I can’t sign in, can’t check/make claims, or access any information on the app.
Not Signing In
I have just update the app with recent changes. The app has signed me out and now tries to log me in via the web. However after entering the login details the app is still not logged into my account.
Can’t even log in anymore
App has never been amazing, but I can’t even log in anymore.
Updated it and now nothing works. For the amount of
Updated it and now nothing works. For the amount of
Terrible app
The app is awful. It tries to make you sign in by taking you to a broken website. It doesn’t provide any useful information (eg. When will I have finished my wait periods). It takes forever to load.
Always a problem
This app barely ever works. Always some login error, communication error or just nothing happens when I try to open it. When it dis work, it was difficult to just find the account numbers for my one account I opened.
Great App
Like the new App as I can easily update my details and make a claim so I don’t need to call Australian Unity.
App Excellent
The Australian Unity app is excellent but I am waiting patiently for the digital card to appear in the Australian Unity App
Awaiting digital card for iOS users
I’m really impressed I received a call from AU after my first review disappointed they didn’t have a digital card available while other health funds did. Everything else in this app works really well. 5-stars from me when this functionality is turned on!
Response from developer
Hi there, thanks for your review. The next release of the app will include a digital card for iOS users and we're excited to share this update soon. Thanks for your patience while we continue to develop a great digital experience for our members. Thanks, the Australian Unity Health Insurance team.
App as useless as website portal
Only after downloading, and logging in with 2FA does the App give any indication that it will not work with my particular policy.
It then urges the user back to the equally useless website portal to make a claim (when issues with making a claim on the website portal is the reason for downloading the app in the first place)
Absolutely terrible user experience, it astounds me that a design and development team are responsible for this, when some basic testing would show the user flows are terrible and the UI/UX is awful.
It then urges the user back to the equally useless website portal to make a claim (when issues with making a claim on the website portal is the reason for downloading the app in the first place)
Absolutely terrible user experience, it astounds me that a design and development team are responsible for this, when some basic testing would show the user flows are terrible and the UI/UX is awful.
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So good!!
Loving this new app, so easy to use and see what benefits are still available to use. Something to make life a little bit easier. Thank you Australian Unity! 🙌
