Account transfer problems
I have a specific account tied to your app that requires ages + multiple levels of approval to change/disconnect any current authentication apps,and not being able to transfer it to your app on another phone, makes me stick to ONE phone only. Why not create a feature that allows you to transfer connected accounts transfer to the same app on another phone like Google does for example?
Show more
Notifications Buggy
Generally a reliable authenticator, however either a recent app update or iOS update, or both, prevent the app for notifying the user properly on iPhone iOS. Checking the notifications settings for the app, it appears it has very limited configuration settings as compared to other apps.
Apple Watch
Used to work with the Apple Watch notification so I could accept it from my wrist hasn’t worked in months.
Needs a watch version
Seriously, add watch capability!
No more Apple Watch or lock screen approval
I used to be able to approve login from my Apple Watch or directly from the phone notification on the lock screen. The more recent updates have removed this very useful feature.
I hope one day that you guys all receive the karma that you deserve
Someone has been using off to ruin my life lose jobs permit me from filching a FAFSA for my daughter, and I have no idea how to get rid of it. I am so exhausted and I cannot believe this is something you allowed to mentally ill or psychotic stalkers to ruin my life lawsuit coming soon.
Notifications
This app seems to be broken when it comes to notification. More than half the time it will not so push notifications
New update broke Apple Watch approvals
I updated to the latest version and now I can no longer approve from my Apple Watch. It was working great before I updated.
Apple Watch Approval
Can no longer approve MFA with Apple Watch.
Notification Bug?
Why can’t I long press on a push notification anymore and approve a login?
Push Notification
Will you ever fix it?
Push notifications
For some reason push notifications stopped working a while ago. Used to be able to just tap my watch, but now I need to dig out my phone, open the app, and type the code. Very cumbersome and time consuming.
No more push notifications?
Used to work just fine, then one day about two weeks ago I just stopped receiving the push notifications. My computer says one was sent but nothing shows up on my phone to authenticate.
Garbage
This is the WORST setup ever.
Worked okay until it didn’t
Was supposed to push notifications to my devices and that was handy but somebody’s update (Apple maybe, or sfwe provider) “fixed” that for us. Now gotta open phone and type code just like sms. Bleah.
Needs a watch version
Seriously, add watch capability!
New update still no notification sounds
I updated to the latest version and I’m still getting the notifications with no sounds even though I turn the sounds on in the settings.
Same code
I’m receiving same code for different accounts that I have setup on this app
I phone does not shows all numbers
Just shows 4 numbers, if I want to see all numbers I need to copy and paste to another app. Not really useful
Terrible
This app is terrible and never works. During busy tax season it is very frustrating to have to close out of all Thomson Reuters products and sign back in because it won’t connect from UltraTax. It’s the worst app ever. No stars 👎👎👎
