Doesn’t work
Cannot log in. I’ve been trying for days. I’m using the same worker id and password from the 2.0 version and it won’t work. And when I tried to, it won’t send a password reset. It won’t let me reach out to the developer to get help. This is how I get paid! What do I do now?
Taking To long to load
Says updated hours ago, it’s taking 10 mins or longer for check in screen to appear and that long to check out. Sometimes don’t work at all. Wasting lot of time waiting for it to work. Please update again.
New authenticator
This app does not give me my hours that I have been working. It seems to forget that I’m clocked in and then I go to clock out and there is no clock in time. The system doesn’t keep track of the time it just forgets.
I have lost so many hours because it doesn’t hold my time the system owes me over a months worth of work at my most littlest estimation .
I have lost so many hours because it doesn’t hold my time the system owes me over a months worth of work at my most littlest estimation .
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I want 2.0 back!
I have has so many issues logging in to clock in it’s becoming laughable. Between 5 minutes to an hour of the log in screen to load is ridiculous! I uninstall and reinstall for it only to work correctly for 2-4 days before the problems. Come back!!!
HORRIBLE
This app is SLOW it takes a solid 1 whole minute to do anything. If you select the wrong date you have to wait for it to load all over again. It force closes on me all the time. You can’t screen shot your hours to help keep track of them I like to do screen shots to help me see my hours quickly on my phone but you can’t screen shot. It constantly deletes my clock ins so I have to force clock out. It also doesn’t allow you to see the whole month like a normal calendar. The old app was much better much faster and more reliable. This one if HORRIBLE.
Update some issues have been fixed like clocking in doesn’t take as long now. The problem I’m facing now is that it won’t show the options to add activities. They need to really sit down and try to use their own app DAILY to get a feel for what is wrong with it.
Update some issues have been fixed like clocking in doesn’t take as long now. The problem I’m facing now is that it won’t show the options to add activities. They need to really sit down and try to use their own app DAILY to get a feel for what is wrong with it.
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Never lets me use Face ID
This app has been giving me nothing but issues since the day I started using it it will let me login and use Face ID for about two days and then it kicked me out and I have to login every time after that I wish they would fix this bug or automatically sign us in. Sometimes it will not even let me login and that’s a big problem.
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The app is slow
The app changed and is slow. You take way too long to get logged in and the activities won't just let you go through them with out the screen skipping back down after each selection. Often it's so slow you end up clocking in twice or not out at all cause it's not functioning properly.
The worst
Wish I could give zero stars. Logging jn sometimes takes 5 minutes of spinning once user ID and PW are entered. Since this determines reimbursement times/rates from Medicaid, that lost time can really add up. Plus, it’s time I’m not caring for my patient.
Often (at least 8 times now), I clock in, then I go to clock out at EOS, but it shows I never clocked in at all. Then I have to contact my employer to correct it.
When clocking out, everything is crammed together on the screen, so not as easy to read or complete as the old version.
Literally the worst app I’ve used as a nurse over many many years.
Often (at least 8 times now), I clock in, then I go to clock out at EOS, but it shows I never clocked in at all. Then I have to contact my employer to correct it.
When clocking out, everything is crammed together on the screen, so not as easy to read or complete as the old version.
Literally the worst app I’ve used as a nurse over many many years.
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Your app is very shady at best
I’ve been working for the same gentleman for as close to a year now sometime in March I started being the only caregiver he had to my dis disappointment we couldn’t get any other help. I asked all the professionals.… Now this new app is worse than the old app and if I can’t clock in after business hours, I work the shift I don’t get paid for it that is stealing and I’ve worked the same shift repeatedly seven days a week for months and months and months, but if the app won’t work like right this minute for over 30 minutes, I’ve been trying to clock in it won’t let me
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Glitchy & Slow
This app is very glitchy and slow. I’ll be inside the members home and it will take forever to connect. Sometimes I’ve had to step outside the front door to clock in or out.
This has caused delays when clocking in/out correctly.
This has caused delays when clocking in/out correctly.
Authenticare 3.0
I have been working for a complete home services for five years August 22 and since we have downloaded this new authenticator 3.0 it has been the worst ever since day one kinda get clocked in trying to get clocked out trying to get logged in all the above. I had the same app 2.0 ever since I’ve been working with a complete up until we downloaded this 3.0 and I never had issues with a while, but this is the worst and it takes. I spend more time trying to get clocked in out and trying to get logged in. Yeah, I either have to call my boss and get to get Clock In out. I have to use my client’s phone. This is ridiculous. This is supposed to be a better app for talking in and out is the worst. you’ll need to make some improvement from the top to the bottom because this is not gonna work.
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Backwards
First, Star rating is not left to right! If you choose the 4th star, you get a 2-star rating instead of a 4-star rating. It is correctable in the ‘Write a Review’ screen.
Second, when entering activities at the end of a visit, you have to scroll repeatedly to choose each activity that is below what fits on a phone screen. That is, after each activity entered, the list pops back to the top of the list so you have to scroll to access the ones lower on the list each time.
Second, when entering activities at the end of a visit, you have to scroll repeatedly to choose each activity that is below what fits on a phone screen. That is, after each activity entered, the list pops back to the top of the list so you have to scroll to access the ones lower on the list each time.
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Shouldn’t have updated
Since I have updated from 2.0 to 3.0, I have had nothing but trouble. It doesn’t like for me to login. It won’t let me take a screenshot. And it won’t let me look at past visits. So I have an extremely difficult time trying to fill out my timesheet.
Horrible
Takes forever to sign in, doesn’t even register a sign on half of the the time. Glitchy and slow. Far worse than the last one.
Living Support Specialist
App works. It’s slow but it works. Doesn’t allow screenshots.
Didn’t realize it could get worse than 2.0
Zero stars if possible. This update has been an even bigger nightmare than 2.0 already was. It’s a direct middle finger at every single person who receives services in this state and every employee that works for them. It’s constantly clocking us in for shifts that then suddenly disappear. I have lost over $600 in one month since using this app because the complications are not approved by the state even with time change forms.
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LPN
Horrible!!! Constant loading even with WiFi off! When you are able to clock in/out by the time you get to your next patient it has paused loading last visit and unable to clock in to new visit. When you are able to clock in the location brings up last patient and not new. You cannot chart or call patients while on app or will log you out and have to start all over it is just a Waste of time!
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If I could give it less than 1 star I would
This app is worse than 2.0 at first it wasn’t that bad it was only good for about 2 weeks and now all it does is load for 15 mins and then take that much more time to clock in. This app needs to be fixed or we need a different one cause this is ridiculous takes more time to clock in than anything! Then when you clock out it loads and half the time you don’t know if it active clocked you out.
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Bad upgrade
This new app isn’t user friendly. I’m having to turn my phone off and then back on every time before clocking in. Which is time consuming. It’s not allowing me to check my times of previously logged in hours.
ZERO STARS
Before the app update I never had problems. Now I have to literally shut my phone down and create a whole new visit log in just to check out after my 2 hour visit. Half the time my client visit doesn’t show up and I have to look up my clients. I wish someone would fix it because it is terrible. This is coming from someone who is very tech savvy. I’m also a teacher and a PCA.
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