Authenticator App User Reviews

Customer Experience

Positive experience8.2% of reviews
Neutral2.0% of reviews
Negative experience89.8% of reviews

~ Based on 98 written reviews from the US App Store.

Is Authenticator App Safe?

Not enough ratings yet to assess Authenticator App.

Is Authenticator App Legit?

Authenticator App -2FA Secure appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Authenticator App is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Owner

This app has been paid for twice and I still cannot get it to function properly.
I want my two payments returned

Response from developer

Thank you for your feedback. We sincerely apologize for any inconvenience this may cause. This application ensures the security of your account login across all platforms. If you encounter any problems during use, please contact us via the email address in the application settings. We will do our best to assist you. Our after-sales service email address is support@autheny.com. We will reply within 24 hours of receiving your email.

Authenticator app

It simply does not work and now u want me to pay for an app that does not work
Not happening

Response from developer

We're sorry to hear about your experience. We take your feedback very seriously and want to help. Please contact our customer support team directly via email, and we'll assist you with any questions.

間違えた

間違えてインストールしたし間違えて課金した😭😭😭😭返金して😭😭😭

返金して?

紛らわしいアプリに騙され、入ってすぐにfaceID求められる、認証成功してしまいすぐ6000円騙し取られた。マジで返金しろ

私も詐欺被害者になりました

他のレビューと同じく、
google authenticaterのつもりで
ミスタッチして
キャンセルしたはずなのに
チャージされていて、
カード請求が来て
初めて気付かされました。
ひどいですね。

最悪

Microsoft
AuthenticatorをダウンロードしたくてMicrosoft
Authenticatorで検索したら同じようなのをあったので思わず確認しないでカード決済してしまった
Microsoft
Authenticatorと間違えてクリックするように仕向けてる悪質な広告でした
一瞬で約6000円騙された
クーリングオフ的なの無いんですかね

Response from developer

ご不便をおかけしましたことを心よりお詫び申し上げます。当アプリは、すべてのプラットフォームにおいてお客様のアカウントログインのセキュリティを確保しております。誤って購入された場合、またはアプリが不要になった場合は、アプリの設定からメールでご連絡ください。返金に関する問題につきましては、サポートさせていただきます。アフターサービスに関するメールアドレスはsupport@autheny.comです。メール受信後、24時間以内に対応させていただきます。

Impossible to set up

Just reinstalled the MS Authenticator app. First, I had to pay when before it was free and 2 the setup instructions are unintelligible as there are gaps in the information provided. It feels like I’m dealing with a D list provider not Microsoft. Feel ripped off

詐欺

レビューのとおり

mr

good

即課金

指紋認証決済で即課金されました、課金してインストールする気がなかったのですが触れてしまい即課金されました
上手く5980円取るためのアプリです
一年後のサブスクリプションキャンセルだけしました

Misleading

It looks like the free Microsoft app but isn’t. Don’t click “Get App”. You’ll be charged without a chance to confirm or reject the payment.

Response from developer

We're sorry to hear about your experience. We take your feedback very seriously and want to help. Please contact our customer support team directly via email, and we'll assist you with any questions.

無駄遣い

間違っていしまった!しかも有料。先にレビューを読むべきでした。

Upset

Tried to see if I can cancel the service with the purchase of the one month or to see if I if I would be charged again for next month or try to figure out how to remove my card off this account went to contact us and literally got no way of getting a hold of your people. I am very disappointed with this.
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Response from developer

We sincerely apologize for any inconvenience this may have caused. Our app is designed to protect the security of your accounts across various platforms. If you encounter any subscription issues, please contact us via email through the app's settings. We will assist you in resolving the relevant problems. Our support email address is support@autheny.com. We will respond to your email within 24 hours.

⚠️悪質⚠️詐欺⚠️

最悪、最低の詐欺ソフト。
 
誤ってインストールしてしまった事に気がつかず、次にで進めていたら、いきなり課金。
 
ありえない。
 
今更ながらレビュー読んだら、同じ方が何人も!
わかっていて何も対応しないのは、私たちみたいな人をターゲットにして、またバカが引っかかってと笑っているのでしょうね。
 
納得している人もいるでしょうから、その人たちは良いかも知れませが、詐欺るの前提のホントに最悪のソフトです。使っていませんが、使えば良いソフトなのかもしれませんが、それ以前の問題です。
 
最悪です。
なぜこんなアプリが、そのままあるのかアップルにも抗議したいと思います。

Response from developer

ご不便をおかけしましたことを心よりお詫び申し上げます。当アプリは、すべてのプラットフォームにおいてお客様のアカウントログインのセキュリティを確保しております。誤って購入された場合、またはアプリが不要になった場合は、アプリの設定からメールでご連絡ください。返金に関する問題につきましては、サポートさせていただきます。アフターサービスに関するメールアドレスはsupport@autheny.comです。メール受信後、24時間以内に対応させていただきます。

Options

The only phone number option was my uk number. As I am overseas I am unable to receive calls or texts to my phone.

Scam

Not Microsoft authentication. Misleading advertising

Useless

Keeps telling me my password is invalid after reset and then asks for money to continue. And all this because my wife’s phone won’t boot up without a number they sent to my authenticator app

Response from developer

We sincerely apologize for any inconvenience this may cause. This application is designed to protect your account security and ensure a stable connection. If you need any assistance, please feel free to contact us via email; we will be happy to help.

Is it even possible to get a refund

I was supposed to download microsoft authenticator app looking exactly like this, then I realized it wasn't after it made me to pay over $50 without any notice. I couldn't find any way to get it refund other than sending an email which is so ridiculous. I really hope to get my money back.

Response from developer

We sincerely apologize for any inconvenience this may cause. This application is designed to protect your account security and ensure a stable connection. If you need any assistance, please feel free to contact us via email; we will be happy to help.

I lost money

I didn’t know it cost money so I just pressed continue but it said to the home button and the home button is how you buy it. I pressed it because I wanted to exit

Response from developer

We sincerely apologize for any inconvenience this may cause. This application is designed to protect your account security and ensure a stable connection. If you need any assistance, please feel free to contact us via email; we will be happy to help.

NOT MICROSOFT

This is NOT the Microsoft Authenticator app, but tricks you into thinking that it is. The artwork and branding is very misleading. It was only when it asked for payment that I realised something was amiss, and I nearly double clicked to subscribe (and pay) by mistake in my haste to sort an IT issue. The problem is made worse by Apple ranking this app above the actual MS app in the search results in the App Store.
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