NotSoMuch
I received a Full Svc Car Wash @6:28p 8PT9D. My initial interaction was cutoff,upon my arrival bec I realized I left my phone,to use one of my washes and/or reward bells. I motioned to the young man,he waved me on,and said she’ll take care of you. I advised her,and asked was there a way to use my account “no” that was all….no customer service jargon “I apologize,but…” just “no”. I purchased my wash,sat to wait. I did explain to her my displeasure abt the young
man waving me on,and didn’t take the time to listen to what I was to ask. She(team) did a half job,windows weren’t upto spec,inside plastic(before the carpeted area) wasn’t wiped,it’s obvious it needed attention. I asked her to wipe all round(bec if driver side wasn’t,there was no way the others were wiped). She asked how was it,I advised “again” to please wipe around. She did, and walked away, without y’all’s normal “how’s that ma’am”. Im sure I wasn’t one of those entitled customers,either. When your vehicle windows, are half wiped/cleaned, it can be dangerous when condensation accumulates in the evening. This was the sloppiest wash/wipe down,non customer service I have received at AutoBell. I thought maybe a bad day,but not from all 3 team members. AutoBell Team members are always “yes ma’am, how’s that” etc. not this time.
man waving me on,and didn’t take the time to listen to what I was to ask. She(team) did a half job,windows weren’t upto spec,inside plastic(before the carpeted area) wasn’t wiped,it’s obvious it needed attention. I asked her to wipe all round(bec if driver side wasn’t,there was no way the others were wiped). She asked how was it,I advised “again” to please wipe around. She did, and walked away, without y’all’s normal “how’s that ma’am”. Im sure I wasn’t one of those entitled customers,either. When your vehicle windows, are half wiped/cleaned, it can be dangerous when condensation accumulates in the evening. This was the sloppiest wash/wipe down,non customer service I have received at AutoBell. I thought maybe a bad day,but not from all 3 team members. AutoBell Team members are always “yes ma’am, how’s that” etc. not this time.
Show more
GHGma Hill
Poor login screen
If you’re using large text sizes, which most older people do, you cannot get to the login screen since it’s hidden on the pop-up window in the beginning. It’s almost impossible to use with the way the screen barely works now, so the login screen needs to be much improved.
Ddechant4
Greasy windshield
Last visit my inside windshield was cleaned with a greasy cloth. It’s been nearly impossible now to get the windshield clean. All you can see is gummy, greasy swirls. I’ve tried cleaning twice now and it’s still a mess. Been a customer for years now but the value seems to be declining for the monthly cost.
Show more
11998Yankees
Difficult
Hard to start a wash
C4Camino Peregrino 47
Awful
Always have issues with the app. Always makes me login and pick a location even if I’m sitting in the parking lot. Not user friendly at all. We pay lots of money for 2 cars and to have to go through this aggravation every time is ridiculous. Considering cancelling.
Bbaileyclip
