Terrible, absolutely NOT recommended
Absolutely horrendous, frustrating and unreliable. Bought this particularly for the mobile app so I can turn on and off when I want. The app has been glitchy from day 1, now it stopped working altogether. Customer service is only available M-F 9-5 I helpful just reading off some scripts. Referred me to some local service, did absolutely nothing besides a cleanup, still not working and I will probably put this in the trash. Terrible product and app, would absolutely not recommend.
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Looks good but not robust
App user interface is good. The connection to the mower is weak. It drops regularly and you often have to restart the app. Rather than adding relatively useless functionality additions and marketing promostions, the development team needs to be focused on making the link between the app and the mower more robust.
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Waste of money
I bought this last summer, I have not been able to appropriately utilize it as it constantly goes over my flowerbeds despite a boundary wire being placed. I’ve called customer service numerous times with no help. It is ruined several plants and shrubs, despite the boundary wire being up and having 8 inches of margin to move within even the flower bed and still somehow it moves past the boundary wire to 2 1/2 to 3 feet across the boundary
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Doesn’t work, too many problems
Awful model: looses satellite signal even in the middle of the lawn, doesn’t return to its base and misses chunks of lawn. Wish I never bothered.
Basic but stable
The app is OK and does most of what you expect, reliably. One annoying bug makes it impossible to change my NERA 405VE from imperial to metric units of measure. The feature exists in the app but has absolutely no effect.
Update: since a firmware update of the mower a few days ago, my phone can’t access any settings on the mower at all!!
Update: since a firmware update of the mower a few days ago, my phone can’t access any settings on the mower at all!!
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