Love the mower, but the app needs more flexibility
I really love the mower, but the app’s features and flexibility need improvement.
First, I’d like to choose which notifications get pushed to my phone, rather than only receiving those Husqvarna has deemed important. For my setup, knowing when the mower is heading to a work area or returning to the charger would be very useful.
I’d also like the ability to create multiple maintenance points or designated parking spots. I have mowing areas outside a gate that must be opened manually, and managing them has been frustrating. So far, the only reliable way I’ve found to preserve mowing progress between charging sessions is to manually drive the mower through the gate.
A transport path doesn’t solve this because the mower tries to follow it even when the gate is closed and bumps into the gate. Disabling the path while it’s mowing causes it to restart the area. I also tried using a maintenance point as a waiting spot after a “destination not reachable” error, but that appears to make it lose track of its mowing progress. Ideally, I’d have two parking points—one on each side of the gate—but the app doesn’t appear to allow that.
What I need is straightforward: let the mower wait at a designated spot, notify me that it needs access through the gate, and preserve its mowing progress so it can resume after charging. I’m very happy with the mower itself, but these software limitations make it much more hands-on than it should be.
First, I’d like to choose which notifications get pushed to my phone, rather than only receiving those Husqvarna has deemed important. For my setup, knowing when the mower is heading to a work area or returning to the charger would be very useful.
I’d also like the ability to create multiple maintenance points or designated parking spots. I have mowing areas outside a gate that must be opened manually, and managing them has been frustrating. So far, the only reliable way I’ve found to preserve mowing progress between charging sessions is to manually drive the mower through the gate.
A transport path doesn’t solve this because the mower tries to follow it even when the gate is closed and bumps into the gate. Disabling the path while it’s mowing causes it to restart the area. I also tried using a maintenance point as a waiting spot after a “destination not reachable” error, but that appears to make it lose track of its mowing progress. Ideally, I’d have two parking points—one on each side of the gate—but the app doesn’t appear to allow that.
What I need is straightforward: let the mower wait at a designated spot, notify me that it needs access through the gate, and preserve its mowing progress so it can resume after charging. I’m very happy with the mower itself, but these software limitations make it much more hands-on than it should be.
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EPOS 550h
4th season with the EPOS 550h and could not be happier. Mow approx 1.5 acres.
Very poor app
For a company who have been selling these mowers for decades - could be way better. The competition have overtaken you Husqvarna.
OK App
Does the basics. However, adding in some better monitoring things like how much life is left on the blades based on runtimes and suggested maintenance tasks would be nice.
Not what I hoped for
I am not sure if it’s the set up or the machine but deeply disappointed in what I have. We always seem to be having to reset and when it does cut it gets itself stuck and consequently leaves deep wheel gouges in the lawn
No longer working
The map of the lawn became distorted and now the app can do no more than start or stop the mower. Support for the app was less than useless. The supplier says it’s the app and Husqvarna says it’s the mower. As a customer I am left with poor deal and back to cutting the grass by hand. Avoid Husqvarna’s automated mowers.
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Overall not bad but one major improvement needed
Fix the return to charging station function. That is not someone clicking to wait 30 minutes for it to decide to stop mowing and go back to its charging station, that is find the boundary wire and follow it immediately to the charging station. It’s been bugging me the entire time I’ve owned this and literally just had to pick up the mower and carry it the entire length of my yard and set it in front of the charging station so I didn’t get ran over by a mower trying to do things in my yard.
Go to Home charging station should be an immediate action for safety.
Go to Home charging station should be an immediate action for safety.
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Good but satellite not reliable
The mower is a great mower but I wish I’d got by wire rather than sat nav. It get stuck a lot and I need to manual rescue it and reset it at least once a week. It also loses the satellite frequently.
New to Robomowing
Utterly game changing and so pleased with this product. Giving back time each and every day
Error
You need to update the firmware so that when a temporary keep out zone is created, the mower does not throw up 'destination unreachable' error!
Satellites
Passe trop de temps à la recherche de satellites!
Grass areas
Would be better to show completed areas on the app. I have 3 separate areas. Nd don’t know when each area is complete and sometimes send the mower to same area a couple of times a day
Goes wrong a lot...
It's fantastic when it works, but in four years I've had two PCBs in the charging station, a new charger, various bits of burnt out cable, new charging plates, one unknown fault under warranty. Repair bills now well into four figures. Currently not working, reporting loop error. Husqvarma's help line says take it to a repair centre.
Based on break downs I could not recommend a purchase.
Based on break downs I could not recommend a purchase.
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Could be better
The mowers are great and the app is good but why on earth don't you put a log of where the mower has been mowing and what day and time.
If you have lots of different areas to mow there is no way of knowing!?
If you have lots of different areas to mow there is no way of knowing!?
Terrible, absolutely NOT recommended
Absolutely horrendous, frustrating and unreliable. Bought this particularly for the mobile app so I can turn on and off when I want. The app has been glitchy from day 1, now it stopped working altogether. Customer service is only available M-F 9-5 I helpful just reading off some scripts. Referred me to some local service, did absolutely nothing besides a cleanup, still not working and I will probably put this in the trash. Terrible product and app, would absolutely not recommend.
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Looks good but not robust
App user interface is good. The connection to the mower is weak. It drops regularly and you often have to restart the app. Rather than adding relatively useless functionality additions and marketing promostions, the development team needs to be focused on making the link between the app and the mower more robust.
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Un robot très dispendieux et vraiment pas fiable. Pas une journée sans que l’on doit le redémarrer.
Pas de technicien qui peut me régler mes problèmes après 3 ans.Je veux changer de marque et vendre cette poubelle.
Waste of money
I bought this last summer, I have not been able to appropriately utilize it as it constantly goes over my flowerbeds despite a boundary wire being placed. I’ve called customer service numerous times with no help. It is ruined several plants and shrubs, despite the boundary wire being up and having 8 inches of margin to move within even the flower bed and still somehow it moves past the boundary wire to 2 1/2 to 3 feet across the boundary
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Doesn’t work, too many problems
Awful model: looses satellite signal even in the middle of the lawn, doesn’t return to its base and misses chunks of lawn. Wish I never bothered.
Basic but stable
The app is OK and does most of what you expect, reliably. One annoying bug makes it impossible to change my NERA 405VE from imperial to metric units of measure. The feature exists in the app but has absolutely no effect.
Update: since a firmware update of the mower a few days ago, my phone can’t access any settings on the mower at all!!
Update: since a firmware update of the mower a few days ago, my phone can’t access any settings on the mower at all!!
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