Fix authentication
Every time you update the app it forces me to log in rather than use biometric. It fails and I try to reset the password. Your password rules are to strict so most password generators fail. Why am I using a password anyways? Every other service in the world relies on mainstream authentication. Go the love of god use what’s out there! Microsoft, google, apple. I don’t care! Stop making me reset my worthless password in your system!
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No playback
App is useless for video playback. I thought Google Home App was bad, but this is the worst. Running newest iOS on IPhone 17
App startup very slow
I have 4 ACC7 sites and the app takes over a minute to launch and list the sites.
Unusable for answering intercoms.
It always tunnels video through the cloud. This seriously needs UDP hole punching or better yet, a UDP port that can be opened on the server for the app to make a seamless direct connection.
Motorola is having their lunch money stolen by ubiquiti in the CCTV mobile app space.
Unusable for answering intercoms.
It always tunnels video through the cloud. This seriously needs UDP hole punching or better yet, a UDP port that can be opened on the server for the app to make a seamless direct connection.
Motorola is having their lunch money stolen by ubiquiti in the CCTV mobile app space.
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Terrible authentication
Why do you reset a users password so often?
Most people use biometric so it makes no sense. Worse yet, it’s glitchy as heck. You don’t accept standard password generators and then it glitches out even when I put in an acceptable one. Every time, like every single time you reset it gets stuck and my account gets locked.
Also, the controls for PTZ cameras are so laggy it’s worthless.
Most people use biometric so it makes no sense. Worse yet, it’s glitchy as heck. You don’t accept standard password generators and then it glitches out even when I put in an acceptable one. Every time, like every single time you reset it gets stuck and my account gets locked.
Also, the controls for PTZ cameras are so laggy it’s worthless.
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Love the new App
The app is awesome, it is great compared to ACC3 in stability. One thing missing, and I really really hope it will be coming in a very near update is Audio. Where is the Audio and why did it not make the release? I still have to fight with ACC3 stability to get my audio when I need it. Bummer l, but my hopes are high for it to get here soon, like tomorrow soon. Over all, good job and I like where it’s going.
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Response from developer
Hello Gracklen thanks for the 5 star review. Much appreciated!
Huge improvement
Given my criticism of ACC3, I thought it important to recognize the enormous improvement in app stability, loading time, picture quality, and (so far), the general reliability of the new unity release. Over due, but great work!
Response from developer
Hello Tg1xxca, thanks for your star review. Much appreciated!
Super User Friendly
This is a great improvement from ACC 3.
I have been having all my clients switch to this app for remote access and so far they are loving it.
I have been having all my clients switch to this app for remote access and so far they are loving it.
Response from developer
Hello Ilike1990, thanks for your star review. Much appreciated!
Needs improvement!
I realize that this is the first release of the “redesigned app” but I feel that it could be much better. First off, it would be nice to still have an option for local connection. As far as I can tell, this new app forces connections through cloud services. The ACC Mobile 3 app offered great timeline scrubbing, while this new app’s timeline scrubbing is laggy and the image goes dark sometimes when scrubbing. It would be nice for the playback window to offer a double tap on the left or right to skip ahead 5 or 10 seconds (similar to what is offered in the YouTube app). The multi-view in this version is much worse than in ACC Mobile 3. Notifications are good, but it would be nice to attach a thumbnail of the alarm event to the push notifications and maybe offer some context menu when the push notification is long pressed (such as in the UniFi Protect app) Lastly, PLEASE add some basic search capabilities similar to the ACC desktop client I.e., motion, event, alarm search, etc.
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Response from developer
Hello mpjvending. Thank you for your kind feedback, we deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide better products. Meanwhile we suggest to submit a feature request in our site: https://support.avigilon.com/s/bridea/acideasULT__brIdea__c/Default?language=en_US
