Axis Max Life Insurance User Reviews

Axis Max Life Insurance
Axis Max Life Insurance
AXIS MAX LIFE INSURANCE LIMITED
💰 Finance

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Good Experience

I have had an exceptionally positive experience with Axis Max Life Insurance over the years. One of the standout features of their service is their commitment to customer engagement; their representatives make it a point to visit clients annually. These face-to-face meetings are incredibly helpful for reviewing policy performance, discussing updates, and addressing any health-related queries. Furthermore, they have recently launched a free telephonic doctor consultation service, which is a fantastic and highly useful addition to their benefits. It truly shows they care about their policyholders' holistic well-being. Highly recommended for their proactive approach and excellent customer service!
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Chandan_Singh25Chandan_Singh25

Response from developer

Your appreciation means a lot to us! Follow us on social media to explore more about our offerings. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

Do not trust them with your family’s future

I recently applied for Axis Max Life and completed my medicals, only to have my application rejected because of my ITR filing. Even though I have been filing my GST regularly for 3 years, they insisted on ITRs and then used them as a reason to decline my term plan (insurance). It feels like they are just looking for excuses to reject people. If you want a company that is honest and professional, go with ICICI or someone else. I will never use Axis again
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VinodvvVinodvv

Response from developer

Hi Vinod, we are sorry to hear about your experience. Kindly write us at service.helpdesk@axismaxlife.com with your contact details. Our team will get in touch with you shortly to understand and resolve the issue. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

Complaint

Most wasteful & selfish approach, illogical premiums collected, Not applied to the respective policies, why? If not applied to the policies for which amounts nearly 25 lakhs was paid, why keep. Must return back immediately for use & pay active about 85 family policies, which shall to lapse at a great loss to all policy holders who trusted you &?selfishly you ignored them and put them in great troublesome position - having no liquidity which you kept. How Fair / Unfair is this? Sad.
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Bharat B B SoniBharat B B Soni

Response from developer

Hi Bharat, we are sorry to hear about your experience. Kindly write us at service.helpdesk@axismaxlife.com with your contact details and policy number. Our team will get in touch with you shortly to understand and resolve the issue. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

Must for life

I am a customer of Axis max more than 14 years. It’s always a great help for saving money for your future.
Those who helped at the beginning to bring awareness and helping people to start opening investment at Axis max amongst us are praise worthy .
TsTusiTsTusi

Response from developer

We truly appreciate your kind words! For more updates on our products and services, do follow us on our social media channels. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

Navigation

User friendly software
Thiruvengidam BalaThiruvengidam Bala

Response from developer

Thank you for your kind words! Stay connected with us on social media to learn more about our products and services. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

User experience is good

The customer experience of this application is very intuitive and simple, easy to navigate
Sakshi KarnikSakshi Karnik

Response from developer

Thank you for acknowledging our efforts! Keep following us on social media for the latest updates on our products and services. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

Very straight forward

I like the overall navigation very detailed and I can find everything on this app no need to contact customer care
NamitaNamsNamitaNams

Response from developer

Your appreciation means a lot to us! Follow us on social media to explore more about our offerings. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

Poor Support after Paying premium

Hi, say this with heavy heart such an excellent customer service “before making the payment” Now the app doesn’t work. Can’t even download the policy properly. WhatsApp customer service is having technical issues since last three months. Updated my nominee, but the policy still shows old details. Now they will ask me to email my complain and not bother. Call me. I don’t know how I can trust them if I am dead.
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Aditya8061Aditya8061

Response from developer

Hi Aditya, We are sorry to hear about your experience. Kindly write us at service.helpdesk@axismaxlife.com with your contact details and policy number. Our team will get in touch with you shortly to understand and resolve the issue. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

Useful

Very useful for online payments and check the transactions and all other policy details at one place
Mahesh6701Mahesh6701

Response from developer

We truly appreciate your kind words! For more updates on our products and services, do follow us on our social media channels. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

Not user friendly

Not user friendly
I have recently purchased policy and within 30 days we can change the policy term however app won’t allow to change, and it’s a fraud from the max life team. They will call you and ask you to do the change online. Why did they give the option to change in app.
Also multiple emails i sent to service Helpdesk team. No response


Hello Guys, Iam giving the honest review . Customer support is very bad not able to provide clear information of my premium amount which is supposed to be returned.
Iam saying it’s worst support ever in my life time.
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Marku AMarku A

Response from developer

Hi, we are sorry to hear about your experience. Kindly write us at service.helpdesk@axismaxlife.com with your contact details and policy number. Our team will get in touch with you shortly to understand and resolve the issue. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com.

Poor App Support – No Way to Handle Real Issues

The Axis Max Life app experience is poor and frustrating, especially when it comes to customer support and payment-related issues.

I recently faced a duplicate premium deduction due to manual payment and standing instruction overlap. While the issue was eventually logged via email, the app and WhatsApp support were completely ineffective. There are only limited, generic options with no way to connect to a live agent or explain an ongoing issue with acknowledgment numbers.

For a insurance app handling critical policies and payments, this level of support access is unacceptable. When real issues occur, customers are left struggling to find a proper resolution channel.

The app and support flow need serious improvement, especially for urgent servicing and payment errors.
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NitzR1507NitzR1507

Response from developer

Hi, thank you for your feedback. We’re continuously working to improve our app and customer experience. For any outstanding issues, please write to us at service.helpdesk@axismaxlife.com with your contact details and our team will be happy to assist you. Team Axis Max Life. We’ve moved to a new web address: https://www.axismaxlife.com

Login Experience is excellent now

The long wait to see the biometric login is over now and feeling better to have the features after taking over by Axis..now the login experience has been fantastic
Its RezaIts Reza

Response from developer

Hi, thank you for taking the time to share your valuable feedback. We are glad you were happy with the overall experience on Axis Max Life Insurance App. Your feedback is invaluable as it encourages us to keep improving to make your experience even better.

Good

Easy to access your policy on mobile app and web browser also
Maruthi ChebroluMaruthi Chebrolu

Response from developer

We truly appreciate your kind words! For more updates on our products and services, do follow us on our social media channels. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

Excellent app interface

Their new app provides all kinds of services and it too very few days for the modifications like address change and policy payment method change. They constantly remind you about such changes incorporated in mail and mobile number sms
santhosh 90santhosh 90

Response from developer

Thank you for your kind words! Stay connected with us on social media to learn more about our products and services. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

It’s slowest financial app ever

It takes lot of effort to make such a bad app. Loading takes forever. Enable biometrics it logs out every single time. You have to log in with details every single time. You open a page it takes 30s to open that too on a faster processor of iPhone. Seriously it requires real hard work to make such a bad app.

I click on manage auto debit, it leads to page where it has lost of all my policies which individually has manage auto debit, when I clicked it, in app browser opens where nothing happens, blank.
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luffy632luffy632

Response from developer

Hi, thank you for your feedback! Please update the app to the latest version and check again. If the issue continues, email us at service.helpdesk@axismaxlife.com for support. We’ve also moved to a new web address visit https://www.axismaxlife.com. Team Max Life Insurance.

No customer service support after policy purchase

They will contact only super duper instant calls and messages only if you enquire for a policy purchase or for payment. After you purchase they don’t even care you as a living being itself. They treat you cheap and whatever service request you raise they are very keen to send the payment link on every email but the don’t care about the request raised.
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pogs282105pogs282105

Response from developer

Hi, We are sorry to hear about your experience. Kindly write us at service.helpdesk@axismaxlife.com with your contact details and policy number. Our team will get in touch with you shortly to understand and resolve the issue. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com https://itunes.apple.com/in/app/id6447048056

Max is Listening

I see a significant improvement in the interactive application which has been introduced. Easy to used and very intuitive.

Keep up good work and also introduce features of generating performance report of fund over period both in-terms of annual CAGR return and risk weight especially for ULIP which help in assessment and taking appropriate decision for fund switch…
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SUKKAWALASUKKAWALA

Response from developer

We truly appreciate your kind words! For more updates on our products and services, do follow us on our social media channels. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

2.2.0 version app crash on iOS

This app is pretty much good but this time App is getting crash on iOS if we update to 2.2.0. Please check the update.
Rambabu KotaRambabu Kota

Response from developer

Hi, thank you for bringing this to our attention. Requesting you to please write to us at service.helpdesk@axismaxlife.com with your contact details. Our team will be happy to assist you further. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

Disgusting App

Very disgusting app it gives me an error to login as “Invalid Login Details” even if i enter the registered mobile number and date of birth as per requested format..
The same issues comes even from the website sometimes, customer support is poor every time they ask to send an email to support team but they never fixed the issue. Overall bad experience
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:)₹/₹/:)₹/₹/

Response from developer

Hi, we are sorry to hear about your experience. Kindly write us at service.helpdesk@axismaxlife.com with your contact details and policy number. Our team will get in touch with you shortly to understand and resolve the issue. Team Axis Max Life. We have moved to a new web address. Check now https://www.axismaxlife.com

It has started working and it’s seamless now

To the developer team: thanks much for listening and fixing this! Keep up the good work! It is working perfect now and the UX is great!
Raunak TripathiRaunak Tripathi

Response from developer

We truly appreciate your kind words! For more updates on our products and services, do follow us on our social media channels. Team Axis Max Life. We have moved to a new web address. Check now http://www.axismaxlife.com

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