App freeze constantly
I’ve been using the app for a couple months and it doesn’t work properly; as soon as I select move money, it freezes and I have to force closing; the Face ID works only half of the time, the other half I have to use the password; it feels outdated for a bank where everything is done online
Mejoró
Ya me permite realizar mis operaciones con eficacia,ahora está funcionando perfectamente
Unimpressed
Can’t speak to personal banking. As far as business checking the bank is too fragmented to be well organized. They don’t manage all of their transaction services they have a 3rd party managing wire transfers, etc… so you get redirected a bunch between two different websites and phone numbers. Also, they terminated my account without explanation or warning which is allowed per their user agreement but still frustrating. Wouldn’t recommend to anyone.
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App is subpar for a Bank
It glitches often and the most frustrating part is that it logs you out in the middle of a chat with customer service. When you log back in, you have to start the support session all over again!
terrible website and app design
Since I have a lot issue with the website, I download the app. the app is kinda terrible. I tried to hit the button back or home, but it has no response.
Brutal
Had to spend hours on the phone for them to actually give me the 3.6 APY promotion for their business accounts, and again their $300 promotion for the personal I opened with them. Decent setup for the app, but nothing special. Unfortunately not good enough to justify me banking with a predatory company who clearly is offering promotions they have no intention of following through on.
Details for anyone who wants them:
During the setup of the business and personal accounts, at no point was I given an option to select a promotion, or enter a promotional code. Both times I had copied the code in advance, looked for places to enter them, and found none. I had assumed/hoped because I clicked through a link, advertising the promotions, and because there was no place to enter the codes, it must apply automatically. It did not. I had to call customer service twice to get the 3.6 pay added to my business savings- as they gave it me a 0.1% pay initially. Then for the $300 promotional credit for the activation of a personal checking, I’ve called twice and sent 2 messages on the case thread via the app, and still have not received the credit, or had confirmation that I will. Apparently, the team that resolves this issue does not accept calls, and can make outbound calls on their own time. 10 days ago I was told 1-2 days, which is what I was told again today. In my opinion, if they’re willing to blatantly screw customers on the intro, they’re willing to pull a lot shadier stuff when you’ve grown complacent with your expectations of service. I’ll likely be taking my banking elsewhere, hope it was worth the $300 they offered. big corps with practices like this can shove it.
Details for anyone who wants them:
During the setup of the business and personal accounts, at no point was I given an option to select a promotion, or enter a promotional code. Both times I had copied the code in advance, looked for places to enter them, and found none. I had assumed/hoped because I clicked through a link, advertising the promotions, and because there was no place to enter the codes, it must apply automatically. It did not. I had to call customer service twice to get the 3.6 pay added to my business savings- as they gave it me a 0.1% pay initially. Then for the $300 promotional credit for the activation of a personal checking, I’ve called twice and sent 2 messages on the case thread via the app, and still have not received the credit, or had confirmation that I will. Apparently, the team that resolves this issue does not accept calls, and can make outbound calls on their own time. 10 days ago I was told 1-2 days, which is what I was told again today. In my opinion, if they’re willing to blatantly screw customers on the intro, they’re willing to pull a lot shadier stuff when you’ve grown complacent with your expectations of service. I’ll likely be taking my banking elsewhere, hope it was worth the $300 they offered. big corps with practices like this can shove it.
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Takes to long.
Takes too long to pay a bill or move money to another external account. You cannot up your limit in minutes you have to wait days.
2FA and FaceId is broken
Can’t sign in on mobile, and Face ID says that there’s a problem and to contact support. When I use an Authenticator I have to set up a new one each time as when I go to sign in a second time it will say that it can’t verify at this time. Even SMS secondary auth doesn’t work. Not a good look for a banking app.
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Worthless
I cant. Get my IRA information!!!’n
Crashes!
Every time I click on “add account” it freezes, then crashes. I have to login all over. I want to add a second place to transfer to like CashApp or something but it crashes every time! Same with trying to add Fidelity.
Great overall
I like all of the ease of use and it’s intuitive. I have tried several times to connect to external accounts for investing purposes, and I’m not able to get them properly linked. I’ve tried several times not sure what I’m doing wrong
It’s impossible to open an account!
I’ve been trying to open an account for DAYS without luck! I’ve even called support to ask them to create an account for me, which they said they did but then when I called to check the status of my application, I was informed it had been denied my for some unidentified reason. I keep going in circles and it’s infuriating.
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Money
I’m finna sue yall I got $400 on my account and it keeps cancelling my transfers and it won’t let me spend it worse bank ever
Banking
A great platform.
Read the fine print
Lots of rules and delays to qualify for the advertised interest rates and increasing the balance deposited is also made difficult with very low limits. Customer service responses to emails questions are very slow.
Good but not great
I wanted to use this as my primary bank but not having Zelle was a deal breaker for me. The slow ACH transfers were a pain point but otherwise it's a decent banking login if you don't need Zelle
Horrible
No phone number to contact anyone. Evo AI app is glitchy and closes out and can’t reopen. Had enjoyed banking with axos until recently I am constantly getting my card locked for purchases I am trying to make and do not get fraud alerts. Really disappointing.
Good support
I’ve called many times asking for help in anything and axos has held its reputation for good service.
Horrible
The other comments will make you feel like this bank is worth it but it is not! Extremely inconvenient, always doing over night maintenance so u can’t access your accounts or call anyone. Terrible service
No copy paste
Super weird choice
