Shockingly bad
Customer service is non-existent, even the venue admitted this app has issues with iOS, in a country where iPhones are the most common type. Ticket fraud issues are not the responsibility of the consumer, but this insanely bad app makes it so. I won’t attend another gig that uses this app.
Blocked
Attempt to access to purchase tickets but constantly blocked as site thinks I’m a bot unless I access from home. So I am constantly missing out on tickets to events due to lack of accessible tickets and Axs poor website access. All the work around they say to use do not solve the problems and no apologies for missing out on tickets or offers to book via email or chat due to their website/app issues.
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This app assumes you’re a bot when in reality you’re a person just trying to get tickets
Terrible app. Terrible support. Only interested in supporting bots to upsell tickets at insane markups.
AXS sucks
This company sucks. Can’t add tickets to your wallet, constantly logging you out. I never thought I’d say TM is better than anyone. But you guys(AXS) are the WORST.
Tickets
Easy to get the Ticket I want.
Can’t login
Every other website and app works with 1PW. Evidently not this one.
Great ticket service!
For big time event! A very well put together ticket service!
Difficult to get tickets to high demand events
The fact that there aren’t numbers when you’re in queue for high demand events is annoying. The fact it doesn’t say when tickets are sold out when you’re in queue is a waste of my time. The fact that I have to individually select the tickets I want, and by the time I do this, the tickets are sold is SO ANNOYING. Ticketek was soo much better by having a “select best offer” button. Hopefully ticketek is able to list tickets for Melbourne park again because this platform makes me not want to buy tickets for concerts
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Keeps loading
Trying to get tickets, app is in a infinite loop after 30 minutes
Keeps logging me out
What’s the point of having Face ID as an option if it doesn’t work? Every time I open this app, I have to log back in.
Used to be easy
Go to buy tickets and it won’t load asking me to turn off WiFi, location services, other open tabs and whatnot. I never had this problem in the past but now I gotta jump through five hoops just to even look at the seats. If this difficult then I will find another service that is user friendly.
Glitchy
Unreliable app which causes so much anxiety and frustration on the day of a concert. Constantly having to log out or uninstall and reinstall.
App doesn’t load events
Tittle. It’s been happening for too long
AXS as a company is ok but this app isn’t
The app is just not developed well. Multiple issues still after many updates and fixes. New updates bring new bugs. The website works much better. Recently was unable to see sales balance in app and unable to transfer since it showed 0. In app for a show, showed I had 5 tickets but only displayed 4. Both things worked fine on website on laptop. Always a pain to sign in on app and get redirected to a browser and then almost immediately signed out again within no time.
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Crummy
Stopped working cannot make it work and I need my tickets tomorrow
Acomodation
The hotel does not have our booking
Tickets not on app
App not working even after following troubleshooting no customer service to call only online chat still waiting for response 4 days and counting
Concert was postponed same day when I bought the tickets and never was informed.
Concert was postponed same day when I bought the tickets and never was informed. until I got to the venue. I’m trying to get a refund. I don’t know if this is gonna happen, but I’m out almost $800
Glitch-y
Keeps giving me “try again later” errors…during log-in, when I should see tickets….it just wants me to “show my axs id” at the door. Why would I park and walk all the way to a venue door on the HOPE that I MIGHT get in? Terrible app!
Needs work
More often than not this app/company fails to load or give the fair accommodation it claims to give an equal fan experience.
