Can't even use a baby touch game without being forced to rate on the store and then subscribe
Response from developer
Hi Yousurf5, Thanks for taking the time to share your feedback. I’m sorry the onboarding left a negative first impression. The rating request during setup is completely optional—you can simply tap Cancel and continue using the app. It was never intended to block access, but I understand it may have felt that way. We also offer a free Trial for all our users, so you can check if the product fits your needs. BabyScroll is a subscription-based app with a free trial, which allows us to keep it completely ad-free and continue developing new features for parents and their little ones. I appreciate your honest feedback and will keep working to make the first-time experience clearer and more welcoming.
Trash !!!
Response from developer
Hi Mamadee904, we are truly sorry to hear you’re having such a stressful experience. We want to clarify how this works to help you get unstuck: As app developers, we have no control over your Apple ID, your billing, or your ability to download other apps. Apple handles all transactions and subscriptions directly. If your account is restricted, it’s usually because there is a pending payment or a verification issue within your Apple ID settings that Apple is managing. To resolve this and get your refund, please visit reportaproblem.apple.com. You can also contact Apple Support directly; they are the only ones with the authority to fix account-level billing issues or process a refund for you. We are parents ourselves trying to build something helpful, and we promise there is no "trap" in the app. We sincerely hope you can get this sorted out with Apple quickly!
Won’t stay locked
Response from developer
Hi Bean 24 4578, we are so sorry for the frustration. Being a parent is hard enough without tech headaches! Regarding the charge: Apple manages all subscriptions and payments directly. If you meant to select the monthly option or would like a refund, please visit reportaproblem.apple.com—they are usually very quick to help. Regarding the "annoying" setup: We hear you! Apple’s security requires that initial setup, but the good news is you only have to do it one time. Once it's ready, you can lock the screen for your infant in literally 2 seconds just by triple-clicking the side button. We made a quick video to show you exactly how to make it that fast - please look for a video setup instructions in the app. We’d love the chance to make this right. If you’re willing to give it another shot with the triple-click shortcut, it should be the "quick distraction" you were looking for!
Absolutely not with the Face ID
Response from developer
Hi there, thank you for sharing your feedback! We completely understand being cautious about your privacy and Face ID—it’s important to stay in control of your device. We’d love to clarify that the "lock" feature you're seeing is actually Guided Access, a standard Apple system tool designed specifically for parents. It’s a wonderful lifesaver that keeps little ones from accidentally leaving the app or deleting photos, and it’s much more flexible than it first appears: - Face ID is 100% Optional: You do not have to use Face ID. You can set a simple 4-digit PIN code specifically for Guided Access instead. - Unique Security: This PIN can be completely different from your main iPhone passcode for extra peace of mind. - Ease of Use: Once you’ve done the initial setup, you can enable or disable the lock in just a few seconds by triple-clicking your side button. We’ve integrated this because it’s the safest way to provide a "baby lock" on iOS. We’d love for you to give it another try with a PIN code! If you need any help with the setup, please reach out to us via Messenger at https://facebook.com/babyscroll Best regards, The Development Team
Doesn't lock
Do not get this
Response from developer
Hi sammmmtheladyyy, thank you so much for bringing this to our attention—and for screening the app so carefully! Our app pulls from a standard vocabulary list of 3-letter words, and 'hoe' was included strictly in the context of the gardening tool. However, we completely missed the slang association, and we agree it is not appropriate for a toddler to see. We have already removed the word from our database, and the fix will be available in the very next update. We really appreciate you helping us make the app safer for everyone 🙏
Fun app, caring/responsive devs
The UI wasn't super polished at first, so it was a little bit tricky figuring out how to set up guided access, but it's actually really simple and totally worth it once you set it up.
The devs are super responsible and helpful if you need help - just message them through facebook messenger. They got back to me right away to resolve a payment issue, and when I made a few suggestions around colors and icons, and they made the update within a few days. I definitely feel like they care about making an app parents want to use, and am looking forward to seeing how the app improves with time.
SCAM SCAM SCAM
Response from developer
We’re sorry for the confusion! Our app offers a free trial, and all subscriptions are managed by Apple. To cancel or manage your subscription, go to iPhone Settings → Your Account → Subscriptions. We appreciate your feedback and are always looking for ways to improve!
App does not lock
Response from developer
Thank you so much for your feedback. We’re sorry for the confusion about the lock option. The app includes a short video guide that shows how to turn on the lock feature so your child can safely stay within the app. Once it’s set up, the screen will remain secure during play. We truly appreciate you taking the time to share your thoughts and hope this helps you enjoy the app as intended.
Scam
Bad
Response from developer
Thank you for your feedback. We understand it can be frustrating to encounter a subscription prompt right away. Our app is designed to offer the best features for families, and we offer a free trial so you can explore everything before committing. We hope you’ll give the trial a try and see if the app meets your needs. We truly appreciate your input and are always working to make the experience better.
Not working
Subscription
Response from developer
We’re very sorry to hear that. Please note that the trial mechanism, charging, subscriptions, and refunds are managed by Apple. If you have any concerns regarding any of these, please contact Apple Support. If you encounter any issues with the app itself, our customer support channel is listed on our Product Page in the App Store.
sad
Response from developer
Thank you for your feedback and we’re sorry for the confusion. The subscription options and pricing are shown during the sign-up process, but sometimes it can be easy to miss the details. If you were charged for the annual plan and wish to switch to a monthly plan or cancel, you can manage and request refunds through your App Store account settings. We understand your concerns and hope this helps.
Sound
Horrible
Response from developer
Thank you for your message. We’re sorry for the trouble you’re having with canceling your subscription. Please know that subscriptions are managed by the App Store, and you can cancel or manage them anytime through your device’s subscription settings. Unfortunately, we do not have access to your payment details or the ability to delete accounts directly. If you need help with this process, we’re here to guide you.
No instructions
I also cannot find anywhere to cancel my 3 day trial period. What a scam!
Response from developer
Thank you for sharing your concerns. We’re sorry for any confusion—our app is designed to be very simple, with a scrollable feed of fun activities for toddlers. Instructions for enabling the lock feature are shown in a short video included in the app. If you’d like to cancel your trial, you can do so any time in your device’s App Store subscription settings. We appreciate your feedback and are always here to help with any questions.
Impressed
Babies are a new breed
Response from developer
Thank you for trying out our app! You have to enable Guided Access in order to lock the app (we have a detailed video instructions inside the app on how to do it) Also, our current pricing is 1.66$ per month (you probably misread the offering)
great app but please contact me
Response from developer
Thank you for your interest! Please write us https://www.facebook.com/babyscroll/ and we’ll sort all out.
