Glitchy App & Hard to Navigate
App is extremely glitchy and alot of the times can’t send messages to providers. Now they make you choose your items to rent and then pick a provider which is not efficient. Just very poorly laid out and difficult to navigate.
Terrible Experience, Never Using Again
I reserved a car seat a month ago. My trip is in three days and I just out of nowhere received an email stating my provider cancelled my reservation and was unable to find another provider to transfer the rental. Well, YEAH! The rental was needed in three days. With that short of notice, the odds of finding another one to rent are slim. Absolutely ridiculous and unacceptable. To think that I booked this so far in advance and counted on it only for it to be cancelled DAYS before. So, no reservation is guaranteed. Will not be using again.
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Delivery/pickup good, app terrible
Delivery/pickup was excellent.
However the app is really janky. Submitting a review in the app was difficult, for example when you try to enter the tip amount you can’t even see the number you’re typing in. I almost accidentally added a tip of $53 for this reason. Please fix the review and tip UI in the app.
However the app is really janky. Submitting a review in the app was difficult, for example when you try to enter the tip amount you can’t even see the number you’re typing in. I almost accidentally added a tip of $53 for this reason. Please fix the review and tip UI in the app.
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Wonderful!
Wonderful experience! The equipment was easy to use and our provider even included a QR code linking to the product manual. We will definitely be using them again!
Great service!
We use every time we travel
Great Service!
We use on every trip all over the USA and love it!
Life-saving service, friendly and helpful providers
As a parent of a young child, I’m confident in saying that many trips would basically just not be possible without BabyQuip.
Customer service is lacking
I used their chat feature to get help using a promo code that was not working. Got the code from the app to get $45 off an order or $250 or more. CS representative said she wasn’t aware of any promos and asked for screenshots. After I sent screenshots she then just referred me to send an inquiry email… I tried calling the CS phone number during open hours and it went straight to voicemail…
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Waste of money
I wouldn’t recommend baby quip. The person we rented baby gear from never responded to my message for an order change. I cancelled the order as we needed to figure out what to do. We decided to just but the stuff we needed. Only then she sent me a message…
Best and Brilliant
Our first experience was exceptional from the start! Learning about Babyquip through a well-written article led to exploring the website. I then reached out to a Babyquip professional, solely for Q & A. She was patient and super helpful. Her professionalism and knowledge, her willingness to seek out more information for clarity and help - it was bar none. The app’s ease of use and easy communication with our pro, the convenience and quality of products will keep us coming back. We’ll definitely spread the word about all things Babyquip. Thank you so much for creating this much needed service!
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Stole My Money
Shady business practice. I had a booking scheduled. Then decided we didn’t need the items I selected. I canceled my order well in advance of my vacation. I received a refund of the items but BabyQuip is keeping the “Service Charge” fee. $42.13 they are keeping for absolutely no reason. They claim it’s to pay for their app. Ridiculous. I’m currently disputing this but be aware. Also, tried to call customer service and no one answers you have to leave a voicemail. DO NOT RECOMMEND
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Breaks App Store rules but works great as a platform (Airbnb but for baby gear)
But violates Apples App Store rules on promotional notifications:
You need an in-app setting to disable marketing and promotional notifications aside from transactional notifications. That’s against Apple’s App Store rules.
You need an in-app setting to disable marketing and promotional notifications aside from transactional notifications. That’s against Apple’s App Store rules.
Non Existent Service
We rented, contact had an incorrect address and no phone number to call, and is not responding to messages, then support voicemail says to give 24 hours to respond. My 1-year old needs to sleep, we have nothing for them to use, what exactly do I do for 24 hours? This service is for children equipment, this is not acceptable.
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Game changer
BabyQuip as a service is a game changer for traveling families! Super easy and convenient
paying money to list items, really?
paying $200 to list items less than $10 a day makes no sense and no small fee, how do i know my items will get rented out, how can you guarantee that with other sellers on the platform? You should allow users to list free to start and if they want to be a “quality member” then pay that fee. It makes it seem like that app is not doing well so you need to find a way to make money off people….
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Awesome!
Amazing service and such a handy app
Amazing Service and Great App
This service is a lifesaver and the app makes it so easy to boo.
Convenient and Easy to use
I love Babyquip for travels with my little ones. I didnt have to worry about hauling all my kids stuff with me. I LOVE that there’s an app. It’s so easy use.
A Parents Lifesaver
Not only was I able to rent a crib for our baby on our trip, I was able to secure other essentials that we would normally be lugging to and from the airport. They truly have it all and everything was very professional and clean!
Super convenient!
First off, BabyQuip itself is amazing…input dates and location and find gear to rent? Awesome. But now they have an app?? Brilliant!! This will make all the communication and details much easier to access during the business of traveling. Can’t wait till my next trip!
