BACtrack User Reviews

Customer Experience

Positive experience26.7% of reviews
Neutral14.4% of reviews
Negative experience58.8% of reviews

~ Based on 187 written reviews from the US App Store.

What users say

Is BACtrack Safe?

BACtrack appears mostly safe based on user ratings. AppsHunter Safety Score for BACtrack is 82/100.

This assessment is based on 1,177 user ratings, with an App Store average of 4.1/5.

Safety Analysis

76.4% of ratings point to a safe experience
3.6% of ratings suggest some concerns
20.1% of ratings point to a risky experience

~ Based on 1,177 App Store ratings for BACtrack.

Is BACtrack Legit?

BACtrack appears to be a legitimate app. AppsHunter Legitimacy Score for BACtrack is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Bring back the guessing your BAC!

I still find the app works well, but I really want to see them bring back the “guess your BAC” feature, because it is genuinely useful for building awareness about what you’re at. Please!

Doesn’t do much

The app is very unimpressive. Doesn’t do what the manual says. It’s also clunky because when you go to settings it doesn’t let you go back. You have to close and restart.

not connecting

I find myself constantly having to hard close the app every single time I want to connect it to the Bluetooth on my phone… It is very annoying and was not advertised when I purchased it.

It’s confusing

As above

Response from developer

Thank you for leaving a review. We're sorry the app hasn't lived up to what you were expecting. We'd really like to understand what went wrong for you. If you're open to it, please reach out to us at support@bactrack.com, and we'll do our best to help or take your feedback back to the team.

Stop

Asking

Money well spent

This thing seems pretty accurate but time will tell
But it does take the guesswork out of your decision food for thought

👍🏻

👍🏻

Works Great. Changing the functionality was wrong

BACTrack Mobile did a software update a few months ago (6-8 or so) and during that update they dropped (3) important and key functions of the backtrack mobile APP /!device that all use to be included with the purchase of the device.

1) self photograph or Image
2) GPS maps location of where the Breathalyzer took place with timestamp
3) an embeddable url link that you could share via text when sending results to other people. i.e. co-parents before or after custody exchanged.

These were the reasons I purchased the device in the first place. Now that they did the upgrade, this functions are no longer available. You have to pay for their monthly plans at like $79.99 / month. So from free... to $80 or up to $120 month for some plans.

From Free to $5 tor $ 9.99 / month I could maybe understand., but $80 bucks per month... absurd

Disappointed customer
Show more

Sold as Anonymous, changed to account tracking

Bought a BACtrack device years ago. The app opened up and you pressed the button to blow.

Now you have to agree to a wall of conditions, supply an email and a non-optional name. This isn’t what I bought. My fun device that I occasionally used with friends to estimate our BAC’s is now just another data tracking tool.

Just let me open an app and use what I paid for like it did originally. At first I felt annoyed it required an app at all, but the app worked fine. Now it wants account login and name info and a history of BAC tests. No thanks. Wish I had bought a version with the screen on the side, no app required. I would have recommended this with the old app. But certainly not with the current version that needlessly requires your data and personal info.
Show more

Response from developer

Thank you for sharing your thoughts — we genuinely appreciate hearing from you, and we understand this change feels like an extra step you didn't ask for. We recently introduced accounts to BACtrack to make the experience better over time. It allows us to keep your settings and data safe across devices and gives us a foundation to build more personalized features in the future.   We also want to be clear about your data: creating an account doesn't mean you have to store your readings. You still have full control — you can choose whether or not your data is saved, just as before. We know change can be frustrating, especially when an app you liked worked a certain way. We hope that once you've had a chance to try it, the experience still feels right for you. And if you have any questions about your account or your data, we're happy to help — just reach out at support@bactrack.com (mailto:support@bactrack.com)

Latest update blows

What happened to the blow countdown and the ability to send results through text message? Terrible update.

App crashes

Never got to try the app. I Recently got a BACtrack and installed the app and it crashes closed every time I try to open it. My phone reached the min guidelines.

New update requires account and tracks you

After years of the app working account-free you are now REQUIRED to create one and sign in to use your device.

Blood alcohol data could be considered sensitive and I don’t trust you with it. Also note in the App Privacy Report Bactrac App shows up as one of the highest network users and regularly connects to a number of advertising domains.
Show more

New forced upgrade on app sucks!

I do not want my information stored or my results stored on your app. I also do not want to sign up for an account! I bought this device for my own safety when I go out and now you’re forcing me to create an account to use a device I bought?? Also forcing me to store my results that should be PRIVATE!! Go back to the old version
Show more

Just says notify BAC track support

Won’t let me do anything because it says contract BACtrack support and they don’t know how to help

Backtrack new app

The new app is very clunky. You have to turn off and on the blue tooth for each reading. It also doesn’t maintain all the daily readings. Previous app was great. They have wrecked a good product.

Response from developer

Thank you for taking the time to leave a review — we're really sorry to hear the app has been crashing for you. That's not the experience we want for anyone. We've flagged this with our engineering team and are actively looking into it. In the meantime, a few things that sometimes help: make sure you're on the latest version of the app, try a full close and reopen, or if it persists, a fresh reinstall can clear things up. If you're still running into issues, we'd love to get more detail so we can track this down faster — feel free to reach us at support@bactrack.com (mailto:support@bactrack.com). We appreciate your patience while we work on this.

Time

After last update dont show time when im sober … why ?

Hardware is unreliable

Regardless of conditions, the result is always “test incomplete.” I would suggest refraining from purchasing this device; it’s ultra cheap consumer (in my case non-functional) masquerading as prosumer. In other words, junk.

Response from developer

We're really sorry to hear you are experiencing an issue — that's the last thing we want. We'd love to look into this more closely, but to do that we could use a little more detail from you. Could you let us know: what device and OS version you're using, what you were doing in the app when this issue occurred and roughly when this started happening? Any screenshots or screen recordings are a huge help too. You can contact us at support@bactrack.com (mailto:support@bactrack.com) with those details. We'll get this looked at as quickly as we can.

New update requires account

After years of the app working account free you are now REQUIRED to create one and sign in to use your device.

Blood alcohol data could be considered sensitive and I don’t trust you with it.

Nightmare for privacy and liability

Must create an account to use it (new with version 2, meaning there’s no good reason KHN, the developer, requires it). Your photo and results can become public, according to the TOS. If you get sued for something related to the app, KHN can take over your legal defense, but you have to pay their legal fees. INSANE. And those are just a few of the highlights of the problems with privacy and liability with this app.
Show more

Loved it until…

I began using the device and really liked it. It was easy, saved the info, provided what I needed. I purchased the App, pay a monthly subscription fee, and used it often. I purchased to record, show the pattern and provide information to dispute false accusations in a custody case. I used it regularly with most consistent uses the weeks my children were home. After more than 5 weeks of use… I blew in the device and the result was recorded and verified. 2 hrs later, after meeting with an atty who was planning to receive the info that day; it was gone! The app, the info, the crucial information… GONE! Now it’s seems I was dishonest, provided false statements re using device & then I am now being ordered to pay hundreds of dollars and required to take a blood test. The best part, I was paying $80 per month for the service. We called customer service and was told too bad. I am starting over to show from now until my trial date but loosing that info did damage I can’t begin to explain.
I won’t recommend, but I’m stuck at this point.
For casual use, it’s great. Don’t depend on it to actually provide anything beyond the day u use it, and have a backup plan for keeping track.
Show more

Response from developer

We're really sorry to hear you are experiencing an issue — that's the last thing we want. We'd love to look into this more closely, but to do that we could use a little more detail from you. Could you let us know: what device and OS version you're using, what you were doing in the app when this issue occurred and roughly when this started happening? Any screenshots or screen recordings are a huge help too. You can contact us at support@bactrack.com (mailto:support@bactrack.com) with those details. We'll get this looked at as quickly as we can.