BACtrack User Reviews

Customer Experience

Positive experience26.9% of reviews
Neutral14.0% of reviews
Negative experience59.1% of reviews

~ Based on 193 written reviews from the US App Store.

What users say

Is BACtrack Safe?

BACtrack appears mostly safe based on user ratings. AppsHunter Safety Score for BACtrack is 82/100.

This assessment is based on 1,370 user ratings, with an App Store average of 4.1/5.

Safety Analysis

78.4% of ratings point to a safe experience
3.4% of ratings suggest some concerns
18.2% of ratings point to a risky experience

~ Based on 1,370 App Store ratings for BACtrack.

Is BACtrack Legit?

BACtrack appears to be a legitimate app. AppsHunter Legitimacy Score for BACtrack is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Annoying

It’s extremely annoying that each time I open the app. I’m asked to do a survey. At least give me a month of time in between.

Liars

When I bought this product, there was no app required. Not only did it often seem WILDLY inaccurate, but on top of that, now you have to buy their product to use it. No one said it would have this Bluetooth requirement yet suddenly here it is, and it hasn’t died within a year or more of me not using it. I just came across this in a drawer. On top of that, they advertise as a bac monitor but then are so crazily incorrect. I mean read their terms of service if you want, they literally say if they’re incorrect they should hold no liability so why is the point of this product?
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Response from developer

Thank you for leaving a review, even if your experience hasn't been the best so far. We'd really like to understand what went wrong for you. If you're open to it, please reach out to us at support@bactrack.com and provide the device name that you are referring to and we'll do our best to help or take your feedback back to the team. Thank you.

Option to delete historical results.

I use the device for different family members. The old app didn’t store historical results. The new one doesn’t appear to allow me to delete results that don’t relate to me. Would be better if they asked their customers needs

Response from developer

Thank you for leaving a review, even if your experience hasn't been the best so far — feedback like this genuinely helps us improve. We're sorry the app hasn't lived up to what you were expecting. We will pass along your suggestion to be able to delete specific test results to our internal team. If you have any other questions or concerns, please do not hesitate to reach out to us.

Horrible

When you need it to work, the app will not connect or it will tell you you don’t have an account so you have to take an uber anyway. Probably in cahoots with uber.

Love it

I don’t drink but when I do I always test and with my kids that are now of age

The app change sucks

You used to be able to just use the tool. Now it wants a little “TMI”….

Bring back the guessing your BAC!

I still find the app works well, but I really want to see them bring back the “guess your BAC” feature, because it is genuinely useful for building awareness about what you’re at. Please!

Doesn’t do much

The app is very unimpressive. Doesn’t do what the manual says. It’s also clunky because when you go to settings it doesn’t let you go back. You have to close and restart.

not connecting

I find myself constantly having to hard close the app every single time I want to connect it to the Bluetooth on my phone… It is very annoying and was not advertised when I purchased it.

Response from developer

We're really sorry to hear you are experiencing an issue — that's the last thing we want. We'd love to look into this more closely, but to do that we could use a little more detail from you. You can contact us at support@bactrack.com and provide device information and any screenshots. We'll get this looked at as quickly as we can.

It’s confusing

As above

Response from developer

Thank you for leaving a review. We're sorry the app hasn't lived up to what you were expecting. We'd really like to understand what went wrong for you. If you're open to it, please reach out to us at support@bactrack.com, and we'll do our best to help or take your feedback back to the team.

Stop

Asking

Money well spent

This thing seems pretty accurate but time will tell
But it does take the guesswork out of your decision food for thought

👍🏻

👍🏻

Works Great. Changing the functionality was wrong

BACTrack Mobile did a software update a few months ago (6-8 or so) and during that update they dropped (3) important and key functions of the backtrack mobile APP /!device that all use to be included with the purchase of the device.

1) self photograph or Image
2) GPS maps location of where the Breathalyzer took place with timestamp
3) an embeddable url link that you could share via text when sending results to other people. i.e. co-parents before or after custody exchanged.

These were the reasons I purchased the device in the first place. Now that they did the upgrade, this functions are no longer available. You have to pay for their monthly plans at like $79.99 / month. So from free... to $80 or up to $120 month for some plans.

From Free to $5 tor $ 9.99 / month I could maybe understand., but $80 bucks per month... absurd

Disappointed customer
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Sold as Anonymous, changed to account tracking

Bought a BACtrack device years ago. The app opened up and you pressed the button to blow.

Now you have to agree to a wall of conditions, supply an email and a non-optional name. This isn’t what I bought. My fun device that I occasionally used with friends to estimate our BAC’s is now just another data tracking tool.

Just let me open an app and use what I paid for like it did originally. At first I felt annoyed it required an app at all, but the app worked fine. Now it wants account login and name info and a history of BAC tests. No thanks. Wish I had bought a version with the screen on the side, no app required. I would have recommended this with the old app. But certainly not with the current version that needlessly requires your data and personal info.
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Response from developer

Thank you for sharing your thoughts — we genuinely appreciate hearing from you, and we understand this change feels like an extra step you didn't ask for. We recently introduced accounts to BACtrack to make the experience better over time. It allows us to keep your settings and data safe across devices and gives us a foundation to build more personalized features in the future.   We also want to be clear about your data: creating an account doesn't mean you have to store your readings. You still have full control — you can choose whether or not your data is saved, just as before. We know change can be frustrating, especially when an app you liked worked a certain way. We hope that once you've had a chance to try it, the experience still feels right for you. And if you have any questions about your account or your data, we're happy to help — just reach out at support@bactrack.com (mailto:support@bactrack.com)

Latest update blows

What happened to the blow countdown and the ability to send results through text message? Terrible update.

App crashes

Never got to try the app. I Recently got a BACtrack and installed the app and it crashes closed every time I try to open it. My phone reached the min guidelines.

New update requires account and tracks you

After years of the app working account-free you are now REQUIRED to create one and sign in to use your device.

Blood alcohol data could be considered sensitive and I don’t trust you with it. Also note in the App Privacy Report Bactrac App shows up as one of the highest network users and regularly connects to a number of advertising domains.
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New forced upgrade on app sucks!

I do not want my information stored or my results stored on your app. I also do not want to sign up for an account! I bought this device for my own safety when I go out and now you’re forcing me to create an account to use a device I bought?? Also forcing me to store my results that should be PRIVATE!! Go back to the old version
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Just says notify BAC track support

Won’t let me do anything because it says contract BACtrack support and they don’t know how to help