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Balance Grille App

Balance Grille App

Loyalty Program

1K ratings
42 reviews
🌟 Lifestyle
🍔 Food & Drink
Free

Details

Released
December 5, 2016
Updated
September 9, 2026

Features

Developer

Balance Pan-Asian Grille
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Balance Grille App screenshot #1 for iPhone
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Balance Grille App screenshot #5 for iPhone
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About

Order your favorite meals ahead for quick pickup and earn loyalty points with every purchase. Enjoy exclusive offers and find the nearest location for a seamless dining experience.

✓Order ahead for pickup
✓Curbside pickup option
✓Earn loyalty points
✓Redeem points for free items
✓View full menu
✓Contactless service
✓Find nearest store
Show original description

What users say about Balance Grille App

Reviews of Balance Grille App are mixed: the Food & Drink app is rated 4.8/5 from 1K App Store ratings. What users like most: easy to use app, delicious food. Top complaints: app is glitchy, app never works 90% of time. Summarized from real user reviews.

Positive things

  • 👍Easy to use app
  • 😋Delicious food
  • 💰Reasonably inexpensive
  • ✨Food is much better for me
  • 💯Convenience, quality, and quantity
  • 🚀Food is always out quickly
  • 💯Food is so good
  • 💯Food is always on point
  • 😊Staff is consistently chill and friendly
  • 💯Killer rewards
  • 💯The best
  • 👍Great updates
  • 👍App is super colorful and fun
  • 👍Easy to navigate
  • 👍Keeps tracks of points
  • 👍Allows use of rewards
  • 👍Great place
  • 👍Super easy to navigate
  • 👍User friendly
  • 👍Easy to make an order
  • 👍Awesome app for a local spot
  • 👍Great, fresh food
  • 👍Incredibly friendly staff
  • 👍User friendly food ordering apps
  • 👍Ordering lunch is quick, easy
  • 👍Great level of customization
  • 👍Love using this app
  • 👍Carryout pretty convenient
  • 👍Allows us to order ahead and skip the line
  • 👍Great App & Amazing Food
  • 👍So easy to use & navigate through
  • 👍Can use loyalty card on app

Negative things

  • 🐛App is glitchy
  • 🐛App never works 90% of time
  • 🐛App crashes
  • 🐛App doesn't work
  • 🐛App fails to load
  • 🐛App has failed me multiple times
  • 🐛Payment options don’t work
  • 🐛Apple Pay issues
  • 🐛Takes money without placing order
  • 🐛Selection difficult
  • 🐛Lost cart when backtracking
  • 🐛App is not working
  • 🐛App is useless
  • 🐛Frustrating to figure out
  • 🐛Poor design
  • 🐛Doesn't show Cleveland location
  • 🐛Perrysburg location isn't available
  • 🐛Pop up to download app is in the way
  • 🐛Zero reason to have an app
  • 🐛Data-harvesting app
  • 🐛Order mess ups
  • 🐛Lost all reward
  • 🐛No option to Sign In with Apple
  • 🐛Reward points gone
  • 🐛App won't work
  • 🐛App states "the app will be restarted to update its content"
  • 🐛App only lets me create a new account if I sign out
  • 🐛Lost any points I had
  • 🐛New update crashes immediately
  • 🐛Order never in their system
  • 🐛Doesn't accept Apple Pay
  • 🐛Doesn't work
  • 🐛Tried to order online and the pop up to download the app is in the way
  • 🐛Wish they made it easier for customers to order from them!
  • 🐛The app is ok. It’s functional. But it used to have a check-in button for when you arrive at the pickup spot. Now, if you text the number on the sign it tells you that you can check in on the app, but that button is gone.
  • 🐛Every time I open this app it just says "application failed to load" and asks me to either restart or send an error log.
  • 🐛The app has stopped working completely. Uninstall and reinstall doesn’t fix it. Restart phone doesn’t fix it.
  • 🐛No matter how many times I uninstall or reinstall, app states “the app will be restarted to update its content”
  • 🐛The app only lets me create a new account if I sign out or happen to delete the app for a period of time.
  • 🐛Lost all reward, signed in same address.
  • 🐛I racked up about 1,600 points. One day I updated the app and they were all completely gone.
  • 🐛This app is never working super annoying. It always crashes.
  • 🐛App worked great every time I’ve used it, till now and the last update, now it crashes every time I open it and it keeps saying I placed an order when I didn’t
  • 🐛It seems like every time I get a craving for Balance, the app is never working and it just says try again in a few minutes. So I try again in a few minutes it’s still doesn’t work.
  • 🐛And today you not longer accept Apple Pay?
  • 🐛Hopefully they’ll fix this quickly
  • 🐛I will place an order in the app, and when I go pick up my food they say the order was never in their system. I always get an email with my order summary, the total is charged to my card, and it usually shows up on my app. This hasn’t happened once this has happened more than 4 times. I am not sure what is wrong if it’s my account or the app, but it makes me not want to use their curbside service and wait to order their food until we can go in person to place orders.
  • 🐛Please add back Apple Pay (it’s more secure) as well as a way to tip the hard workers!
  • 🐛For the last year this app fails to load all of the time
  • 🐛Hard to select location (Cleveland).
  • 🐛Neither the Apple Pay or Credit Card options would work. It thought Apple Pay was not set up (it is) and thought the credit card info was incomplete (it wasn’t). Had to resort to taking a screen shot of our order so I could take it with me to the restaurant.
  • 🐛The app is easy to use and the order process is great. However, I get an error about “needing to set up Apple Pay” every time I try to utilize the option, and then it takes me into the app’s allowances/settings in my phone where there is nothing about it. I use Apple Pay regularly and have only ever had issues with this app...
  • 🐛It occasionally takes your money without placing the order.
See all reviews

What's New in Balance Grille App

112.21.00

September 9, 2026

General improvements and optimizations.

User reviews

Most RecentHighest RatedLowest Rated

Amazing food great app

App is super easy to use and meals are able to be made to order using app!
SLSkylar aka llama

Response from developer

We're excited to hear you love the app, Skylar! Your support means the world to us.

Great food

Great food reasonably inexpensive and I can feel like I ate food that’s much better for me
Mmoldmakergal

Response from developer

Thanks for the support! We're stoked to hear that your experiene was worthy of 5-stars, and can't wait to see you again soon.

Great Food

We have unable to eat Balance food due to being wheelchair bound and unable to Drive to pick up food.
MMalakaleeka

Response from developer

We're sorry to hear you've been unable to enjoy Balance recently! We do offer delivery through DoorDash and Uber Eats if either service is available in your area. If you'd prefer to pick up, we also offer curbside service. Just place your order on the app, let us know when you've arrived, and our team will bring it right out to your vehicle. We hope you're able to enjoy again soon!

Explicit Service

Very professional very clean from the font to the Color combination…convenience quality and quantity check my boxes and bravo hats off…
CCitarg

Response from developer

Thanks so much for the 5 stars, we truly appreciate your support! 💖 If you enjoyed your experience, we’d love if you shared your thoughts on Google as well. Your feedback helps others discover Balance, and means the world to us!

Wonderful app for delicious food

The app is great and easy to use. I do curbside pickup through the app and the food is always out quickly. The food at balance is amazing.
Kkelrosner

Response from developer

Thank you so much for the amazing review! We're thrilled to hear that your experiences have been worthy of 5-stars. Hope to see you again soon for another tasty & fresh meal.

See 37 more reviews

User experience

🐞

Reported Bugs

51 issues

App fails to load

Bug

App crashes

Bug

App restarts repeatedly

Bug

Order not in system

Bug

Lost reward points

Bug

Sign in issues

Bug

Payment options not working

Bug

Apple Pay errors

Bug

Takes money without placing order

Bug

App crashes immediately after update

Bug

Check-in button missing

Bug

Application failed to load

Bug

App won't work

Bug

App states "the app will be restarted to update its content"

Bug

App only lets me create a new account if I sign out

Bug

Lost all reward

Bug

Reward points gone

Bug

App worked great until last update, now crashes

Bug

App says order placed when it wasn't

Bug

App never working

Bug

App doesn't accept Apple Pay

Bug

App doesn't show Cleveland location

Bug

Perrysburg location isn't available

Bug

Pop up to download app is in the way

Bug

Order mess ups

Bug

Selection difficult

Bug

Lost cart when backtracking

Bug

App is not working

Bug

App is useless

Bug

Frustrating to figure out

Bug

Poor design

Bug

Wish they made it easier for customers to order from them!

Bug

It used to have a check-in button for when you arrive at the pickup spot. Now, if you text the number on the sign it tells you that you can check in on the app, but that button is gone.

Bug

Every time I open this app it just says "application failed to load" and asks me to either restart or send an error log.

Bug

The app has stopped working completely. Uninstall and reinstall doesn’t fix it. Restart phone doesn’t fix it.

Bug

No matter how many times I uninstall or reinstall, app states “the app will be restarted to update its content”

Bug

The app only lets me create a new account if I sign out or happen to delete the app for a period of time.

Bug

Lost all reward, signed in same address.

Bug

I racked up about 1,600 points. One day I updated the app and they were all completely gone.

Bug

This app is never working super annoying. It always crashes.

Bug

App worked great every time I’ve used it, till now and the last update, now it crashes every time I open it and it keeps saying I placed an order when I didn’t

Bug

It seems like every time I get a craving for Balance, the app is never working and it just says try again in a few minutes. So I try again in a few minutes it’s still doesn’t work.

Bug

And today you not longer accept Apple Pay?

Bug

Hopefully they’ll fix this quickly

Bug

I will place an order in the app, and when I go pick up my food they say the order was never in their system. I always get an email with my order summary, the total is charged to my card, and it usually shows up on my app. This hasn’t happened once this has happened more than 4 times. I am not sure what is wrong if it’s my account or the app, but it makes me not want to use their curbside service and wait to order their food until we can go in person to place orders.

Bug

Please add back Apple Pay (it’s more secure) as well as a way to tip the hard workers!

Bug

For the last year this app fails to load all of the time

Bug

Hard to select location (Cleveland).

Bug

Neither the Apple Pay or Credit Card options would work. It thought Apple Pay was not set up (it is) and thought the credit card info was incomplete (it wasn’t). Had to resort to taking a screen shot of our order so I could take it with me to the restaurant.

Bug

The app is easy to use and the order process is great. However, I get an error about “needing to set up Apple Pay” every time I try to utilize the option, and then it takes me into the app’s allowances/settings in my phone where there is nothing about it. I use Apple Pay regularly and have only ever had issues with this app...

Bug

It occasionally takes your money without placing the order.

Bug
✨

Requested Features

5 requests

Add a favorite section

Feature

Bring back bang bang nachos

Feature

Add a comment section so I can get thing on the side.

Feature

Add an extra sauce button in bowl options.

Feature

Add an "extra remark" section

Feature

FAQ

What does the Balance Grille App do?

The Balance Grille App allows you to order your favorite meals ahead of time for convenient pickup. It also features a loyalty program where you earn points for every purchase, which can be redeemed for free food and drinks. You can also find the nearest restaurant location and receive news and special offers.

How do I earn and redeem loyalty points?

You automatically earn Loyalty Points for every order placed through the Balance Grille App. These points can then be redeemed for free items such as Snacks, Teas, and Bowls directly within the app. The more you order, the more rewards you can unlock.

Is the Balance Grille App free to use?

Yes, the Balance Grille App is free to download and use. There are no upfront costs associated with using the app for ordering or participating in the loyalty program. Any costs incurred are for the food and drinks you choose to purchase.

What are the pickup options available?

The app offers both in-store pickup and convenient curbside pickup. For curbside pickup, you can order through your mobile device and have your food brought directly to your car, providing a hassle-free and contactless service.

Can I pay with my phone using the app?

Yes, the app supports seamless payment integration with popular mobile wallets. You can easily connect your preferred payment method, including Apple Pay and Google Wallet, for quick and secure transactions when placing your order.