Worst app ever for wellbeing
Decided to use this and my first experience was the counsellor with login name Smiley C did not even introduce and all I received as a message was ‘are you there’ even after I flagged why I was there. When I mentioned it, the chat ended. The second chat, the counsellor introduced and was professional. She suggested a call and that will need some information and I kept waiting for it only for the session to expire. This is an ABSOLUTE SCAM in the name of wellbeing!
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Application très mal optimisée
L’application aurait pu sortir il y a 10ans mais en 2026 une application si peu ergonomique, qui se déconnecte sans cesse et où il est compliqué d’avoir quelqu’un, n’a au final pas d’intérêt. Dommage c’était le but de cette app.
Taking the criticism back.
Got a call later on and actually went through it all.
Pointless
Replies take days and once you register through a work platform they ask you for all the details again in a private chat which seems sketchy.
error while signing up
experienced some errors while registering and entering the company code😡
The app won’t start
I’ve downloaded the app as it’s offered in my workplace but it gets frozen at the start and never actually opens. I use iPhone
Pas abouti
Les photos d’illustration sont (très mal) générées par IA ce qui leur procure un aspect dérangeant. La stabilité de la visio est en-dessous des standards actuels. Elle a même arrêté de fonctionner pendant plusieurs semaines, sans communication utilisateur.
No tech support or help options for the app itself.
Links just take you to their home page for sales inquiry’s.
Very frustrating trying to get this to work. Can’t even report a quality issue to Apple, that just redirect to their home page for sales etc.
Very frustrating trying to get this to work. Can’t even report a quality issue to Apple, that just redirect to their home page for sales etc.
Technical issues
I scheduled a video call with a therapist, but it never happened because the therapist couldn’t log in. The person who eventually called me to explain said it was a widespread issue.
Infuriating UX
Login screens/video calls take over 4-6 mins to load, if they ever do. Cannot call counselors either. Worst mental health app I’ve ever used. Please ask your provider for any other app.
Too many corners cut
Too many corners are being cut here that make users feel like numbers in a spreadsheet, in an area where it really shouldn’t be the case.
The clearly AI generated pictures of happy people with varying numbers of fingers sitting, smiling, being mindful, the employees in the chats who use machine translation for communicating in languages other than English, all of it feels like the idea is to delegate as much of our well-being
to machines, for it to be efficient, and most importantly, low cost.
I’ve use similar apps and services before but this one gave me the most race-to-the-bottom vibes so far.
Once you get past the chat and the interface, you get actually competent people, but getting there feels unrefined and unnecessarily cheap.
The clearly AI generated pictures of happy people with varying numbers of fingers sitting, smiling, being mindful, the employees in the chats who use machine translation for communicating in languages other than English, all of it feels like the idea is to delegate as much of our well-being
to machines, for it to be efficient, and most importantly, low cost.
I’ve use similar apps and services before but this one gave me the most race-to-the-bottom vibes so far.
Once you get past the chat and the interface, you get actually competent people, but getting there feels unrefined and unnecessarily cheap.
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Just keeps getting better
Love the ongoing improvements. Functionality has improved a lot and connection to a counselor is seamless.
The best wellness app
Balancy has been really helping me navigate my feelings better and it’s a great way for me to get help whenever I need!
Thank you Balancy!
Thank you Balancy!
Supporting mental health and well-being
Balancy enables me to get the content and information I need in a convenient way.
Great app
Balancy really makes a difference. Its content is well-thought and insightful.
Amazing well-being app
The specialists are very fast response, I like that we do not need to wait a long time for a consultation or something. I also like the self-assessment tools, I hope there will be many self-assessments being developed within the app in the future. Good job!
