No tech support or help options for the app itself.
Very frustrating trying to get this to work. Can’t even report a quality issue to Apple, that just redirect to their home page for sales etc.
Technical issues
Infuriating UX
Response from developer
Hello, We're truly sorry to hear about your experience. Slow loading times and connection issues are frustrating, especially when you're seeking support. We understand how important timely access to care is, and we're actively working on resolving these performance issues. We would appreciate the chance to learn more about what happened so we can better assist you. Please reach out to us directly via phone. Your feedback helps us improve.
Too many corners cut
The clearly AI generated pictures of happy people with varying numbers of fingers sitting, smiling, being mindful, the employees in the chats who use machine translation for communicating in languages other than English, all of it feels like the idea is to delegate as much of our well-being
to machines, for it to be efficient, and most importantly, low cost.
I’ve use similar apps and services before but this one gave me the most race-to-the-bottom vibes so far.
Once you get past the chat and the interface, you get actually competent people, but getting there feels unrefined and unnecessarily cheap.
Just keeps getting better
The best wellness app
Thank you Balancy!
Response from developer
Hi Luara, thank you for sharing your experience! Your well-being is important to us and we are happy to be a part of your journey. If you ever need anything or have suggestions for us, don't hesitate to reach out.
Supporting mental health and well-being
Response from developer
Hello Bob, Thank you for your positive feedback. We are happy to hear that the app is helping you access the content and information conveniently. We appreciate your support.
